Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from greenwood5770 Turner
    Rating: 5 out of 5
    Review left on 24 May 2018

    Replace portion of Main Stack

    We have been using Drainworks services for approx. 5 years and have always had great service. Recently we thought we had another blocked drain which turned out to be a major obstruction in our stack. Once finding out this would require removing drywall and floors I was horrified , during the repair process other issues were discovered that would have caused us problems in the future - blocked kitchen drain, leaking toilet and leaking sink in kitchen. These issues were dealt with during the one service call. I found our plumber Jim Carr to be very professional and all of the service technicians I have dealt with to be quick, clean and efficient and we have another project to be done in the near future and we will again be using this company.

    Answer from pro:

    **Thanks Greenwood5770** We are very grateful for the review and for your continued patronage. It is very rewarding to know that you are continually satisfied with the service provided. Thank you for taking the time to share your feedback with us. We certainly do look forward to hearing from you when you are ready to proceed with any future projects or need our assistance should issues arise before then. Thanks for making DrainWorks your plumbing and drain service providers.

    Reply created 11 Jul 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 May 2018

    Complete basement drainage project

    We were extremely fortunate to have secured Drainworks services, recommended by a family member, as we needed an issue in our basement assessed. We discovered the project was significant, involving a complete overhaul of water and sewage piping related to a previous owner’s badly completed renovation. Drainworks was top notch on all counts. Professional, skilled, thorough work based on clear accurate estimates, options provided for decisions, clean work sites left each day, and excellent communication. They addressed a complicated set of serious issues and we have confidence in the results. Supervisor Jim Farr was knowledgeable and quite exceptional throughout. All of the team were pleasant and skilled. Have already recommended them and would use their services again.

    Answer from pro:

    **Thanks SMB** We are very grateful for your review and thank you for taking the time to share this experience here for all to see. It is gratifying to know that you were so satisfied with our service, and we thank you for acknowledging our efforts. We look forward to hearing from you in the future should you require drain or plumbing service again. Thank you for choosing DrainWorks Plumbing and for your recommendation.

    Reply created 17 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Apr 2018

    Replacement of clay sewer pipes, basement drain, basement shower trap with installation of backwater valve

    With a basement shower drain blocked by tree roots, no working basement drain, and the desire for a backwater valve, we decided to replace our entire 100-year-old clay basement drain system with new PVC pipes. We had had Drainworks do good work for us previously, but as this was a big job we got three quotes. Drainworks had the lowest price and also said they could do the work in three day ups, compared to up to five for the other companies. The Drainworks crew did all the work on budget and on time. They re-routed the drain from the main stack to save the tiled floor in the basement bathroom, dug under a built-in storage unit to keep it intact, and only removed a couple of shelves in the unit (which are easily put back together and not visible with the doors closed in any case) to find the kitchen drain, which was hidden behind the drywall and the built-in. All the work was done with minimal disruption to ourselves and our neighbours (our house is semi-detached), and the crew left the place clean and tidy. I would not hesitate to recommend Drainworks for any home plumbing job, big or small.

    Answer from pro:

    **Thanks Randy** It was a pleasure reading your review to learn how happy you were with the service provided. Thank you for sharing this experience, it is rewarding to have our efforts acknowledged. Thank you for choosing DrainWorks Plumbing and for your recommendation. We look forward to hearing from you in the future should you require drain or plumbing service again.

    Reply created 17 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2018

    Plumbing

    I called drainworks for aclogged kitchen sink. Jim arrived on time , provided upfront pricing. He cleared the drain and pipe my kitchen sink new with future access in needed for snaking. Iwill call them in the future if i should needaplumber.

    Answer from pro:

    **Thanks Wafer** We appreciate your review and thank you for taking the time to share this experience. It is rewarding to know you were satisfied with our service and it is a great pleasure to know that we could be of assistance. Thank you for choosing DrainWorks Plumbing. We look forward to hearing from you in the future should you require drain or plumbing service again.

    Reply created 17 May 2018
  • Review from Geoff
    Rating: 5 out of 5
    Review left on 13 Apr 2018

    Very Happy

    My neighbors' drain had backed up. I met Armando outside my house. i was aware that our drains had roots and other problems. After a thorough inspection and professional conversation we developed a detailed quotation to replace all of our drains, including the outside portion. In three days the job was completed and the final inspection confirmed for me that the job was very well done. They took the time to explain the system and how it works, sent a camera down the new system right to the main. Armandos team was very professional and fast. They tarped everything (the floor walls & stairs), and cleaned up the work area completely. The workers were all friendly and courteous, very careful with my possessions. I feel that i received excellent service and would recommend this company to anyone looking for a responsible contractor with comprehensive quotations, good customer service and a lifetime warranty.

    Answer from pro:

    **Thanks Geoff** It was a pleasure reading your review and learning just how happy you were with our service from start to finish. Thank you so much for sharing this experience here for all to see. It is very rewarding to have our efforts acknowledged by you, and we thank you for the strong recommendation; it is really appreciated! We look forward to hearing from you should you require assistance again in the future. Thanks for making DrainWorks your choice for your plumbing and drain needs.

    Reply created 19 Apr 2018
  • Review from Moira McCulloch
    Rating: 5 out of 5
    Review left on 18 Feb 2018

    Plumbing Repairs

    We needed urgent repair done at the house, and Drain Works did an excellent job. Two excellent employees, Chris and Luke , arrived promptly and correct the problems in a very professional way. Delighted with the quality of the work, and also that they left the place clean and neat. I give 10 stars out of 10 stars for DrainWorks. I will recommend them highly to friends , family and neighbours etc.

    Answer from pro:

    **Thanks, Moira** It was a pleasure reading your review to learn how happy you were with our service. Thank you for sharing this experience here for all to see. We appreciate your recommendation of DrainWorks Plumbing and we look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 12 Apr 2018
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 17 Jan 2018

    Corroded and cracked pipes

    We were in need of immediate help with outdated pipes in the middle of winter. This company came exactly when they said they would. They showed us exactly what we needed. They told us how much, how long and what to expect. Their service was first rate. And after all was done (on time) they showed us the result and checked to make sure it was done properly. This company gives excellent service and guarantees their work. They were polite, respectful, punctual and they cleaned up thoroughly in record time. They answered all our questions and we highly recommend them. We are artists and we do not know much about this type of work but after working with DrainWorks we are so much less stressed out about this type of thing. THANK YOU SO MUCH DrainWorks.

    Answer from pro:

    **Thanks** We appreciate your review and your high recommendation. THANK YOU so much for taking the time to share this glowing review with us here for all to see. It is rewarding for us to know how happy you were with our service. We certainly look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 29 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jan 2018

    Basement Drains Blocked

    Recently, when our washing machine drained, it backed up a floor drain into a pool on the floor. Called DrainWorks and got a quote for snaking. Armando came promptly, snaked it twice and each time pulled out large chunks of roots. Water would still not drain so he recommended digging and replacing the plugged sections of clay tile. His crew arrived promptly the next day, dug up the plugged sections and did a camera inspection of the remaining drain lines. They then installed PVC pipe to current code and filled and concreted the floor. The crew (Matthew, Eugene, Stefan et al) did a great job - very professional, good workmanship, neat and quick. They showed us what they were doing and why and provided prices for each step (initial snaking, original 10 ft drain replacement, and the final much longer replacement). I highly recommend them.

    Answer from pro:

    **Thanks John** We are very grateful for the review and thank you for sharing your experience with us here for all to see. It is very rewarding to know you were so happy with our service and we definitely appreciate your high recommendation. Thanks again for choosing DrainWorks Plumbing. We look forward to being the plumbing and drain service providers you will continue to reply on should you need assistance again in the future.

    Reply created 29 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jan 2018

    Backwater valve/inside replacement of drain pipe in basement

    I called Drainworks after reading the reviews on Homestars. I was having issues with a gurgling basement toilet while doing laundry. Armando arrived the next day and put a camera in the drain and found a tree root had grown into the outside piping. He fixed part of the clog in the drain but recommended replacing the drain under the front lawn where the root was. I requested a backwater valve and he recommended replacement of basement drain pipes. The next day they showed up. Dug up the floor in the basement. Replaced the drains. Put in a backwater valve. Matt came back to do the final inspection. What a great guy. Put the camera through the pipes again. Ground up part of the root through the pipe with some tool and now I have some time to figure out how to remove the tree in order to replace the pipes. Excellent service. From the gentleman who answered my first call to Armando, Matt and the gentleman who did the digging.....first rate service. I will definitely use Drainworks for any future plumbing work.

    Answer from pro:

    **Thanks J.Hancock** It was a pleasure reading you review to learn how satisfied you were with our service from initial phone call to completion. We are delighted to know that you found our service excellent and first rate. Thank you so much for sharing this review with us here for all to see. We look forward to being the plumbing and drain service providers you will continue to rely on should you need assistance again in the future. Thanks again for choosing DrainWorks Plumbing.

    Reply created 29 Jan 2018
  • Review from Pjeter Luca
    Rating: 1 out of 5
    Review left on 18 Dec 2017

    OVERPRICED. QUOTING NOT NEEDED WORK. TAKING AWAY OLD PIPES, FAUCET WITHOUT MY PERMISSION.

    I called the main number spoke to someone (receptionist) who gave me tons of attitude and was asking me more questions than trying to answer my complains I had.. Would not recommend them. I had one of the workers, who changed my sink and part of the tubing. Recommended changing the other facets, toilets etc. etc. which was not why I had called the Drain Works for. These guys keep adding hidden prices out of nowhere. Charged me $662.18 to change on faucet and part of the tubing. Extremely expensive. Then he gave me a quote for two other faucets, which was nothing wrong with them, except for a small leak which had even stopped leaking by the time he was inspecting the sink. He then took one of the sinks apart without my permission and took those parts with him. My impression is that Drain Works uses these used (old) parts and sells them to the next customer and the cycle continues. Each quote for each sink (faucet + one plastic tube) change parts included for $1150.00 plus HST. This is ridiculously over priced. I got another quote just today and they are gonna get one faucet fixed for $310.00 plus HST. Shop around, do your math, DO NOT HIRE DRAIN WORKS EVER. Save yourself your hard earning money. I am thinking to take them to small claims court and or post this onto a Facebook page. I am waiting for a response from receptionist. I will give him 2 days before my next step. with them, except for a small leak which had even stopped leaking by the time he was inspecting the sink. He then took one of the sinks apart without my permission and placed them in his truck. My impression is that Drain Works uses these used (old) parts and sells them to the next customer and the cycle continues. He then gave me a quote for each sink (faucet + one plastic tube) change parts included for $1150.00 plus HST. This is ridiculously overpriced. I got another quote just today from another plumber for $310.00 plus HST. Shop around, do your math, DO NOT HIRE DRAIN WORKS EVER. Save yourself your hard earning money. I am thinking to take them to small claims court and or post this onto a Facebook page. I am waiting for a response from receptionist. I will give him 2 days before my next step.

    Answer from pro:

    Pjeter. We are puzzled with your review regarding price. DrainWorks always provides pricing upfront for approval before we begin. You chose to proceed with the work as quoted straight out of the written pricing guide book. You were never forced to proceed with the quote and you could certainly have shopped around if you wanted; but please note that our pricing is competitive and in line with industry standards and you can be certain that the price you were quoted would have been the same for anyone else. Regarding your impression about the reusing of old parts or touching plumbing without your permission, well that simply is not the case. DrainWorks definitely does not reuse old parts and we do not proceed with any work at your home without your permission. At DrainWorks we pride ourselves on being upfront and transparent. It is this approach that has garnered us so many positive reviews, as testament to our level of service.

    Reply created 20 Dec 2017
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