Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2017

    Bathroom sink repairs (x2)

    Had two amazing experiences with DrainWorks and Chris Léger and can't recommend them enough. Super clean work, very knowledgeable and incredibly courteous and professional. The first time, we had a bathroom sink that rusted out to the point that the entire cold water handle broke off in my hand. Couldn't fix it myself so I called DrainWorks. DrainWorks sent Chris Léger and he did an amazingly thorough and expert job of installing a completely new tap/faucet combo. He suggested I change out the drain/trap combo leading into wall as well as he could see that it was starting to rust out but I opted to not do it to save cost. Bad idea, because exactly as Chris predicted it might, the drain/trap combo broke about 3 months later, creating a giant leak. So, we had DrainWorks/Chris come back a second time to replace the drain/trap and all the piping going to the wall. He did an equally amazing job the second time around and never even said "I told you so" :)

    Answer from pro:

    **Thanks SS** We are very grateful for the review and thank you for taking the time to share your experience. It is rewarding to know that you were so happy with the service provided. Glad we could be of assistance. We definitely value your patronage and look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 28 Jul 2017
  • Review from Angie Joyce
    Rating: 5 out of 5
    Review left on 29 Jun 2017

    Replacement drain pipes, interior and exterior, new floor drains

    I first hired DrainWorks in July 2016 re new backwater valve and replacement trap etc. They were so helpful from the get go, very informative, took the time to show me when they were inspecting the pipes with their snake camera, and review things with me, applied for the required permit, and even assisted with my application to the City for a partial rebate. The work was done in a couple days, and they left the property very neat and tidy. Armando showed me that I would also need to replace the drain pipes in a relatively short while but for the time being they flushed them. Then in June 2017 they came back and replaced 20 feet outside drain pipe from the house to the City line, and 45 additional feet of drain pipe under the house, which included digging several feet below the foundation, along with plugging up the previous drain and putting in two new drains, all of this done in less than 3 days. Again, when they were finished, the entire property inside and out was left in immaculate shape. While the work was in progress, Armando was by the house each day, sometimes more than once, to inspect as the job was being done and answer any questions I had. He was also a phone call away at any time, day or night. Plumbing woes can be very stressful. These guys are consummate professionals. I highly recommend them.

    Answer from pro:

    **Thanks Angie** We sincerely appreciate the review you posted, and thank you for sharing this feedback with us and to all who view it on HomeStars. It is truly rewarding to know that you were satisfied with the professional service provided. You are a valued customer and we thank you for your patronage, kind words, and for choosing DrainWorks Plumbing for all your plumbing and drain needs when you need assistance.

    Reply created 5 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jun 2017

    Replace Shut-Off Valves

    We had several leaking faucets. Chris came, explained everything, provided an estimate, and performed the work expertly. We knew exactly when Chris was arriving because J.P. called in advance to let us know. Even though they are not cheap, I recommend Drain Works.

    Answer from pro:

    **Thanks Lynn** We appreciate your review and are glad you were happy with the expert service you received. Thanks for choosing DrainWorks Plumbing. We look forward to being the plumbing and drain service providers you will continue to reply on.

    Reply created 5 Jul 2017
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 23 Jun 2017

    Kitchen & Bathroom Faucet Replacement - Overpriced

    We have used Drainworks before so knew that while they are reliable and professional and a well-respected brand, you pay for the privilege and convenience. However, they charge you for the visit and to provide the quote so once they are in your home, you feel obligated to use them. Plus who wants to go through to hassle of finding another plumber and scheduling another day for the work to be done. The absolutely outrageous cost for the replacement of one kitchen faucet and one bathroom faucet was nearly $1K - and that's labour only! Based on previous experiences with them this is a huge price increase. We will never use or recommend them again.

    Answer from pro:

    **TrixieBelle** We have nothing in our system that relates to this review and the pricing you indicate is not at all close to our rates. If you are certain you called DrainWorks, please call our office so that perhaps we can get more details and clarify things.

    Reply created 7 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2017

    Replacement of main floor toilet with disposal of old toilet

    I called Drainworks in the morning asking for Chris, as he done work for us before. Within a short time, Chris arrives to inspect the problem. He gave a quick and accurate assessment and provided us with quotes for installing a new washroom. He was professional, extremely knowledgable and finish the installation quickly. I would recommend Chris and DrainWorks to anyone thinking of doing any sort of plumbing for their home.

    Answer from pro:

    **Thanks Gonzalovazquez** We are very grateful for the review and thank you for sharing this positive experience here for all to see. It is nice to know that you were happy with our service. We value your recommendation and look forward to being the plumbing and drain service providers you will continue to reply on should you require assistance again in the future.

    Reply created 5 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jun 2017

    Installation of Back Water Valve

    Amazing job! Before they started the they ensured the basement work area was sectioned off with plastic wrap (floor to ceiling) and covered the staircase and floor with plastic mats. Job completed in 3 days and that includes city inspection. I believe that they left the basement cleaner than before they started. My bad.

    Answer from pro:

    **Thanks Mike** We are very grateful for the review and thank you for sharing your experience here with us. It is nice to know that you were satisfied with the work from start to finish. Thanks for choosing DrainWorks, we certainly look forward to hearing from you should you require plumbing or drain service again in the future.

    Reply created 14 Jun 2017
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 4 Jun 2017

    Upstairs tap dripping

    One of the bathroom tap upstairs was dripping continuously. The guy from drainworks came on time and asked questions. He checked the damage out and gave advise on the options available. We opted to replace the tap. The work was done well and guy was professional

    Answer from pro:

    **Thanks** We appreciate your review and thank you for taking the time to share your experience here. It is nice to know that you were happy with our services and found the work done well and professional. We certainly hope to hear from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 16 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Jun 2017

    Basement Waterproofing & Main Drain Replacement

    After a week of rain, my basement was wet and the sewer was backing out. I called Drainworks about the sewage back up. The technician came out the next day and, using his snake camera, found tree roots in the pipe leading to the city sewage pipe. The pipe was replaced. When I asked about the water in my basement, the technician suggested different ways to correct the problem at various price points. I chose to waterproof the outside of the wall by trenching down and replacing the 60 year old weeping tile. All work was completed with care to protect my interior and my foundation plants. The workers were friendly and wasted no time on the job. I was consulted on all aspects of the job and asked to inspect all the work while in progress and after it was finished. I am totally satisfied with the quality of the work and the way my plants were replanted. It is raining as I write this and my basement remains dry and my waste water is flowing out to the city with no backup.

    Answer from pro:

    **Thanks Susan** It was a pleasure to read your review and to learn how happy you were with the service. It is very rewarding to know we could be of assistance and that the problems have been solved at your home. We certainly do work diligently to ensure timely customer satisfaction, and knowing that our efforts were well received by you is very satisfying. Thank you for choosing DrainWorks. We are here for you should you ever require plumbing or drain assistance again in the future.

    Reply created 14 Jun 2017
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 5 May 2017

    Fixed underground plumbing

    Fixed all the plumbing in the basement and also showed us where the problem was via snake camera Really helpful. The plumber before screwed up and ended up blocking the path to the city sewerage. Drain works showed us what we can do for the future and do annual checks with them for reassurance.

    Answer from pro:

    **Thanks** We are very grateful for the review and happy to hear we could be of assistance. Thank you so much for sharing your experience here for all to see. We look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 10 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2017

    Replacement of drainage pipe in basement

    Our old (30+ years) drainpipe was backing up and we thought it might be blocked. Drainworks came out the next day, and removed a blockage, but explained that they could not get very far into the pipe because it was old cast iron and probably starting to rust away. They offered a good, cost effective proposal to replace the worst part of the pipe, which would also allow them to check out the rest of the pipe. They returned to do this work in less than a week, and worked very hard to complete it all in one day to avoid inconveniencing us. The crew were prompt, friendly, professional, and explained everything very well. When the drainpipr did not go in the direction we thought it did, they helped to move more furniture to get at the pipe. It was a huge, very messy job digging up our concrete basement floor, but they did a wonderful job cleaning it up at the end. I recommend Drainworks highly.

    Answer from pro:

    **Thanks Louise** It was a pleasure to read your review and learn just how happy you were with our service, from start to finish. We certainly appreciate you taking the time to share this experience with us and value your feedback. Thanks for choosing DrainWorks; we look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 10 May 2017
Get in touch