Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 9 Mar 2016

    Clear blocked toilet

    I could not unblock one toilet. I called for service , was offered appointment in one hour. I was called when they were on their way and a friendly plumber and aprrentice arrived. I was told of the price range for the service up front over the phone - not like competitor who only promised estimate with a cost of inspection if service declined . I got an efficienct job done in 45 minutes but the cost of my child's partially eaten and now expensive apple will be a fond memory for the future

    Answer from pro:

    **Thanks** It was a pleasure reading your review to learn just how satisfied you were with the service provided, and also to know that we could be of assistance. Top notch customer service, efficiency, and a job well done, are the bedrocks of DrainWorks Plumbing. It is rewarding to have our efforts acknowledged, and for this we thank you. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 23 Mar 2016
  • Review from Robin McLaughlin
    Rating: 5 out of 5
    Review left on 8 Mar 2016

    90 years of tree roots

    I have 6 huge Oak trees that have been causing havoc on my drainage system for years. Drainworks has helped my out over the years but I had to face the inevitable. Absolutely thrilled with the job done by Armando and his team. Its reassuring to flush the toilet and not have to worry whether it's going to end up in the basement. It was a big job that I was dreading but I was assured all along the way. They were extremely tidy considering the entire system was dug up and all of the sandy soil was contained. Thanks.

    Answer from pro:

    **Thanks Robin** We appreciate your review and thank you for sharing this feedback with us. It is rewarding to know that over the years DrainWorks has been your choice for plumbing and drain service. We are thrilled to know that you are, and have been, so pleased with our service. It is also nice to know that with the repair completed, you have gained peace of mind. Thank you for choosing DrainWorks Plumbing, we do look forward to being the service providers you continue to rely on should you require assistance again in the future.

    Reply created 23 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Mar 2016

    Always timely, always classy.

    I had a sewage pipe disaster. Drainworks brought calm and prompt expertise to the scene. All of the repair work was done promptly and well. Drainworks is a first class operation.

    Answer from pro:

    **Thanks Mary** We are very grateful for your review and for taking the time to share your experience here for all to see. It is very pleasing to know that you were happy with our service. You are a valued customer and we look forward to being able to assist you in the future should you require. Thanks you for your patronage and for making DrainWorks your choice for plumbing and drain service.

    Reply created 23 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2016

    Basement drain upgrades

    Under the direction of Frank, the work on my basement drain system was done efficiently, on time and to our complete satisfaction. This response is unsolicited and may be used as a testimonial with my permission f Drain Works desires.

    Answer from pro:

    **Thanks Jack** We appreciate your review and value your feedback. Thank you so much for sharing your experience; it is rewarding to know that you were completely satisfied with our service. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require any assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 9 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Feb 2016

    Replacing clay sewer pipe and installing backwater valve

    We had water backing up in our old clay sewer pipe due to tree root infiltration and had to have the drain replaced with pvc. Frank and his team were prompt, exact, extremely neat and fast. We were delighted with their excellent service. We found Drain Works a pleasure to work with and have no hesitation in giving them 10 out of 10.

    Answer from pro:

    **Thanks** It was a pleasure reading your review to learn just how satisfied you were with our service. It is especially nice having our efforts to be prompt, exact, extremely neat and fast acknowledged by you. Thanks for sharing this with us. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require any assistance in the future.

    Reply created 9 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Feb 2016

    Drainworks - Lou to the rescue!!!

    We have been having issues over the last 5 months with consistent blockage issues. As we have used Drainworks in the past, we were sure they would be the right service provider to assist us. Lou came out as scheduled, provided a scope service and put my worries to ease. He also offered insight to assist us in avoiding this issue in future. A+ service. Lou was very informative, helpful and represented Drainworks in a manner that reinforced my faith in their services.

    Answer from pro:

    **Thanks JMacIntyre** We are very grateful for the review and thank you for sharing this experience with us. It is very rewarding to know that we could be of assistance and that you were again pleased with the service provided. Thank you for your patronage and kind words. We definitely look forward to continuing to be your drain and plumbing service providers.

    Reply created 9 Mar 2016
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 6 Feb 2016

    HOMESTARS REVIEW FEEDBACK

    Drainworks quickly identified the problem and came up with a solution after considering various alternatives and cost. The appintment for the work was made well in advance and drainworks arrived promptly on the day and completed the job. They also arranged for a further review of the work to ensure proper quality control. Excellent service and expertise!

    Answer from pro:

    **Thanks** We appreciate the review and thank you for sharing your feedback with us. It is nice to know that you were so pleased with the service provided. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks Plumbing!

    Reply created 9 Mar 2016
  • Review from Customer of Drain Works Plumbing
    Rating: 5 out of 5
    Review left on 6 Feb 2016

    Still n shock...should happen more often!

    Chris from DrainWorks did a great job! I showed him the issues in 4 different areas, he fixed them, wrote down clearly what he did, left an instruction sheet for a garage tap operation, and, didnt leave a mess. Can you believe it? This has never happened to me before.

    Answer from pro:

    **Thanks ** We are very grateful for the review and thanks you for reaching out to share your experience. We are so pleased to have been of assistance. Customer service is definitely top priority at DrainWorks plumbing and it is nice to have our efforts acknowledged and to know that our efforts were well received. Thanks for choosing DrainWorks; we look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 10 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2016

    Drain Pipe Replacement

    About 5 years ago the main drain on my house got plugged. I called in DrainWorks to check out and fix the problem They found that there were roots in the old P-trap on the front of my house. At the time I couldn't afford to fix it, so I just had them rooter the roots out. Now it happened again, but this time the pipe was broken as well, so I decided to have them replace the entire problem section with new PVC pipe, with two clean outs for easy future maintenance. They were able to very quickly diagnose the problem and clearly show me exactly what was going on with the camera that they put down the drain. Two days later, they came back to do the job, and it was all done before I even got home from work, and cleaned up the whole area that was dug very nicely. Great guys, and great work.

    Answer from pro:

    **Thanks Dale** We appreciate your review and thank you for continually choosing DrainWorks for your plumbing and drain service needs. It is fulfilling to know that you have been, and continue to be, happy with the service we provide. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 3 Feb 2016
  • Review from Jill Rivers
    Rating: 5 out of 5
    Review left on 31 Jan 2016

    These guys are top notch!

    From the start to finish, these people delivered on their promises. They got the job done in the time frame they said, with a very nice clean up at the end. There was always someone to answer my questions. Their price was competitive and I have no doubt that the original problems are resolved. They showed up on time and always returned my phone calls promptly. Armando Gatti and his team are a credit to the company. Many thanks for a job well done.

    Answer from pro:

    **Thanks Jill** We are very grateful for the review and thank you for sharing here for all to see. At DrainWorks customer service is top priority, and it is rewarding to know that our efforts were well received. Thanks so much for choosing DrainWorks Plumbing; we look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 3 Feb 2016
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