Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 31 Jul 2015

    Slow Leak From Washroom Plumbing and Other Plumbing (Older Home)

    Chris from Drainworks was able to identify very slow plumbing leak. It took him over 1.5 hours (he was very methodical) and identified leak in overflow drain associated with a jacuzzi tub. We had 4 other plumbers come in and none were able to identify source of very slow minor leak over a period of 7-8 years. Chris was very professional, methodical and neat. He also identified and repaired a crack in one of the toilet drains. I would recommend and would not hesitate to contact Drainworks again. Chris also cleared out basement drain shower drain and did some other work. Very pleased with call centre and Drainworks and work done. Work was done approximately 3 weeks ago and no water or leaks currently evident. However, toilet flush does appear to be louder than it used to prior to repair.

    Answer from pro:

    **Thanks Stephen** We certainly appreciate your wonderful review. We pride ourselves on being the best in the city, and are thrilled that we were able to finally put to rest, an issue that had been plaguing you for 8 years (and 4 other plumbers). It's very rewarding for us that you appreciated how professional, methodical, and neat we are. In regards to the toilet flush that appears to be louder now than our arrival, feel free to call our office; we'd love to discuss this and take care of it. We look forward to being the plumbing and drain company you can rely on in the future.

    Reply created 31 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jul 2015

    Stack pipe replacement

    We'd been having problems with the sink drain backing up and becoming harder and harder to clear. Drainworks recommended replacing part of the very old (100+ years) pipe and stack. They gave us two options - we chose the more expensive and a good thing, too, when the plumber showed us the state of the pipe that was removed. We were close to having even bigger problems. Scheduling was prompt, the quote seemed reasonable and Drainworks actually could have moved the work date up a couple of days. We weren't able to do that.They showed up on time on the agreed day, worked quickly and efficiently and went over every little detail with us. Courteous, friendly, knowledgeable guys. The company, too, called the day before to confirm everything and then again to say someone was on his way to inspect the work. No games, no guesswork and we now know more about what's going on under the house than we'd ever thought of. We've seen it on video. We've used Drainworks before and we'll certainly use them again.

    Answer from pro:

    **Thanks Bill** We certainly appreciate the review and thank you for sharing this experience with us. It is very rewarding to know that we could be of assistance and that you were so satisfied with the service provided. We do thank you for your choosing DrainWorks and for your patronage. Great to have you as a happy repeat customer.

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jul 2015

    sewage pipe replacement

    Front yard trees are great, until they infest your sewage pipe and cause a sewage back-up in your basement! Oh the joys of home ownership. Of multiple companies we had quotes from, Drainworks gave us the best price and warranty for replacing the old clay pipe with PVC. They did an excellent job finishing the project in a timely fashion with minimal disruption to our lives, and making sure the site was clear of construction debris before they left. We would highly recommend them to anyone in the same situation.

    Answer from pro:

    **Thanks Trevor** It was a pleasure reading your review to learn just how happy you were with the service DrainWorks provided. Customer service is top priority for us and it is rewarding to have our efforts acknowledged. Thank you for sharing this experience and for choosing DrainWorks. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2015

    Basement Drain installation

    They were clean, professional, courteous, no loud music, no swearing, efficient, and on time. Cleaned up their job site well. Would highly recommend and would consider for any future jobs.

    Answer from pro:

    **Thanks Angela** We are very grateful for the review. It is so nice to know that you were so pleased with our service. Thank you for choosing DrainWorks. We do hope to be your choice for any future plumbing or drain assistance you may need.

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2015

    Replace basement pipes

    I highly recommend DrainWorks. They worked with me in a very professional manner and was very thorough. Frank also assisted me with applying for the city rebate for the back flow valve that I had installed. You absolutely won't go wrong hiring this company.

    Answer from pro:

    **Thanks Joan** We appreciate your review and thank you for taking the time out of your schedule to share this experience with us. It is very rewarding to know we could be of assistance and that you were so happy with the service provided. Thank you for your vote of confidence in DrainWorks with your recommendation. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jul 2015

    Plumbing

    I have Chris from Drainworks currently onsite as i write this. I had a leak from old pipes and a water pressure problem in another. He investigated and came up with a solution. Although plumbing costs are always high in old houses like mine due to the skill involved, Chris gives an honest opinion on what needs to be done and what should be done. This is the second time i've used Drainworks and i would not hesitate to use them again in the future.

    Answer from pro:

    **Thanks Sweeney** We are grateful for the review and thank you for sharing it here for all to see. It is pleasing to know that you were so happy with the service provided. Thank you for choosing DrainWorks. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 6 Aug 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jul 2015

    plumbing

    This is the second time we have used Drainworks for repairs in our home and I would not hesitate to use them again. From our first point of contact on the phone to the last technician to leave the house they were professional, courteous, friendly and answered any questions that we had regarding the work. They explained in detail everything that needed to be done and why and gave us advice on things that will be needed to be done in the future with estimated costs so we can be better prepared. The dispatcher gave us a courtesy call to let us know when they were leaving so we wouldn't have to wait or guess when they were going to show up as well which was appreciated. They arrived on time and told us exactly what work was going to be done and why. The work was done quickly and efficiently with absolutely no damage or mess to any part of the house. I would highly recommend this company to anyone needing any kind of plumbing repairs. Well done Drainworks!

    Answer from pro:

    **Thanks Christine** We appreciate your review and thank you so much for sharing such a glowing account of your experience with DrainWorks. It is rewarding to know that you were so pleased with the professional, courteous, efficient and friendly service you received from start to finish. Thank you for making DrainWorks your choice for your plumbing and drain repairs. We do look forward to hearing from you should you require assistance again in the future.

    Reply created 16 Jul 2015
  • Review from Michael Henderson
    Rating: 5 out of 5
    Review left on 11 Jul 2015

    Water main replacement

    We wanted to replace our main water service before doing any more work on the plumbing. Decided to replace the main because if we found out down the road it was a problem, we wouldnt be able to deal with it later. Called Drainworks, received a tech and a quote the same day. I wasn't available to be there while they did the work, but was assured if I wasnt happy they'd fix it. Being my second job with Drainworks I was confident everything would go well. They repaired the basement floor nicely, positioned the meter and incoming line in a good spot, and made a minimal cut in the driveway (which now matches my main sewer replacement patch).

    Answer from pro:

    **Thanks Michael** We are very grateful for the review and are thrilled to hear how happy you were with the service. Thank you for your patronage and vote of confidence. We look forward to being the plumbing and drain service providers you will continue to reply on should you require assistance again in the future.

    Reply created 16 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2015

    Plumbing - Main Drain/Pipes Replacement

    This is our second experience with Drainworks as we had some clay pipes replaced in our home several years ago. Due to invasive roots, we needed to replace the rest of the clay pipes with PVC and while the trenches were dug out, we also installed a backwater valve. Marco, Frank, and Armando were professional, courteous and on schedule at all times and the work crew were neat, fast, and courteous in our home. A great overall plumbing experience.

    Answer from pro:

    **Thanks Tim** It was a pleasure reading your review to learn that on more than one occasion you were satisfied with the service DrainWorks provided. Customer service and attention to detail are top priority and it is so rewarding to know that our efforts left you confident in your decision to choose DrianWorks for your plumbing and drain repairs. We do look forward to hearing from you again should you require assistance in the future.

    Reply created 16 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2015

    Plumbing

    We had an issue with water leaking into a neighbour's unit and needed to definitively find the source as the condo corp was trying to blame us. DW's plumber determined it was not our plumbing and wrote a detailed report that got the condo corp off of our backs.

    Answer from pro:

    **Thanks Ashley** We appreciate the review and thank you for sharing. It is rewarding to know we could be of assistance. Thanks for choosing DrainWorks.

    Reply created 16 Jul 2015
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