Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1699)

  • Review from David Alexander
    Rating: 5 out of 5
    Review left on 22 May 2015

    Installation of backwater valve

    I am a repeat customer, so this is good in itself! On this job, I was particularly impressed by: - the friendliness and communication skills of Frank Casciaro who answered all my questions. He is the best! - the very pleasant, hard working, thorough and respectful crews - the care they took to preserve the outside garden and lawn - their leaving the site exactly as they found it ... including carting away the debris - the fact that the job was completed within a week of my initial enquiry - a great web site. Full marks on this company. You can not go wrong!

    Answer from pro:

    **Thanks Norma** We certainly do appreciate your patronage and having you share your experience here with us. It is very rewarding to know how happy your were with the service from all the DrianWorks employees involved. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks!

    Reply created 2 Jun 2015
  • Review from Teresa
    Rating: 5 out of 5
    Review left on 4 May 2015

    Drainworks - Replacement of Pipes Due to Clog from Tree Roots

    From the moment I spoke to William on the phone to the last handshake with Mathew when the job was complete, I could not have been more satisfied. I was given a high quote by another company and a friend recommended I call Drainworks. Best decision. Mathew was an amazing technician, he walked me through everything he was checking, investigating, after my sewer backed up in my basement. By the time he finished the service call, I had a clear understanding of the pipes in my house and that tree roots had caused my pipes to crack and back up. He showed me the camera footage, and took the time to answer all of my questions. Then the day of the job, was told 2 day job, finished by dinner time in 1 day...The crew and Frank were so polite, efficient, took great care of my property, by the time they were done you would never had known hours earlier there was a 7 foot hole in my garden. And my basement floor and tenant's apartment had no sign of bags of dirt and dug up floors. Mathew returned for inspection and again his personality and the way he communicates with customers, kudo's to Drainworks for finding him. He was efficient, clear and friendly...Great job! Thank you

    Answer from pro:

    **Thanks Teresa** It was an absolute pleasure reading your review to learn just how satisfied you with our service, from start to finish. It is great to hear that you were recommended to us, and that now in turn you have referred our services by sharing your experience here with others. We strive to provide tpo notch customer service and it is very rewarding to know that our efforts were appreciated and acknowledged by you. Thank you for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you can rely on.

    Reply created 2 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2015

    Basement Clay Piping

    After several visits from referred plumbers I called Drainworks as they had done minor work for me in the past. In 20 minutes Armando and his team had identified the sewer fly and drainage issue. Work was completed in a few days. Armando had provided images of the work at every stage. There are no more sewer flies and drains are working properly. Armando and his team were great and I would recommend them in a heartbeat!

    Answer from pro:

    **Thanks Dan** It was a pleasure to read your review and learn that you were so satisfied with service received. It is very rewarding for us to know that we could be of assistance and stopped the ongoing problem. Thank you in advance for any referrals you give on our behalf. We do hope to be the plumbing and drain service providers will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 6 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2015

    Basement drain clogged

    I called Drainworks because my basement drain was backed up and leaking into my laundry room. On the phone they told me someone would be at my home within an hour to service the problem. Within 45 minutes I received another call informing me of a more approximate time. Once the service man came he diagnosed the problem, quickly and informed me of the problem. He then explained what needed to be done and the cost. Within an hour my drain was fixed! Overall from phone call to fixed drain it took less than 4 hours! Great service, I would highly recommend them.

    Answer from pro:

    **Thanks Harriett** We certainly are grateful for your review and thank you for sharing your experience with us. It is very nice to know that you were so pleased with the quick and efficient service received. We do look forward to being the plumbing and drain service you will continue to rely on should you require assistance again in the future. Thanks for choosing DrainWorks Plumbing.

    Reply created 6 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Apr 2015

    unclogging shower and sink drains in an older home

    They came within one hour of my call. Problem diagnosed quickly, fixed with snake and manual cleaning of drains. Cleaned up thoroughly after, offered good advice to avoid problem in future.

    Answer from pro:

    **Thanks Eric** We certainly do appreciate your review and thank you for sharing this experience with us. It is rewarding to know that you were happy with the service DrainWorks Plumbing provided. Should you require plumbing or drain assistance again in the future, we hope to be your choice for service. Thanks for choosing DrainWorks.

    Reply created 29 Apr 2015
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 30 Mar 2015

    replace old outside breather and trap

    very prompt and professional service.answers to all my queries.very good at diagnosing the problem,fixing the problem,with very little disruption to our daily routine.the end result was piece of mind.thanks again.

    Answer from pro:

    **Thanks Stuart** It was a pleasure reading your review to learn just how happy you were with the service DrainWorks Plumbing provided. Thank you for sharing your experience here for all to see. It is rewarding to know that our efforts to provide professional and efficient service were recognized and appreciated by you. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again. Thanks for choosing DrainWorks Plumbing

    Reply created 21 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Mar 2015

    Fixing Clogged Drainpipe

    Very quick response to emergency call, professional, polite staff, great service, quality work and clean-up of work site. I would use them again but hope that I never need to.

    Answer from pro:

    **Thanks Audrey** We appreciate your review and are so pleased to learn just how satisfied you were with the service provided. If you do ever need plumber or drain assistance again, we do look forward to being your choice. Thanks for choosing DrainWorks.

    Reply created 21 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Mar 2015

    Sewer drainage

    I had a major sewer drainage problem. Armando Gatti came by and provided me with an estimate. He was very pleasant and explained everything to me. I also also very impressed with the two workers who completed the job. They were both very clean and covered all my furniture. I appreciate the great turnaround time in getting the job done. I would recommend DrainWorks to anyone. Thank you!

    Answer from pro:

    **Thanks Giuseppina** We are very grateful for the review and thank you for taking the time to share your experience with us. It is pleasing to know that you were happy with the service DrainWorks Plumbing provided. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

    Reply created 21 Apr 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Mar 2015

    plumbing

    We contacted DrainWorks for a plumbing problem and were most impressed with the professional handling of our call. The Dispatcher, William, was quite professional, and our Technician, Jim, was prompt, informative, and pleasant. We would highly recommend this company.

    Answer from pro:

    **Thanks Susanne** We are very grateful for your review and your feedback. It is pleasing to know that you were impressed with the professional, prompt and pleasant service provided. Thank you in advance for any referrals you make on our behalf, and thank you again for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 17 Mar 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2015

    Sewer Repair/Back Water Valve

    From the moment we phoned Drain Works for an estimate we knew we had found the right company for us. They were respectful, courteous and honest in dealing with our basement issues. They answered any questions we had, showed us where exactly our issue was and were up front of all/every costs. When they told us they would be here, they actually came. there was no problems in trying to get ahold of them, They were up front on how long the project would be and because of this service that they gave us, we will be calling them for any/all future plumbing repairs.

    Answer from pro:

    **Thanks Grace** It was a pleasure reading your review to see just how satisfied you were with the service DrainWorks provided. Thank you for sharing this experience. We strive to provide top notch customer service, and it is so pleasing to know that our efforts were recognized and appreciated. We do look forward to being the plumbing and drain service providers you will continue to rely on. Thanks again for choosing DrainWorks.

    Reply created 17 Mar 2015
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