Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Dec 2014

    Kitchen Drain

    We had a major kitchen drain problem after a houseful of guests over the holidays. Called 9am Saturday, dispatcher was very helpful, plumber at my door by 11, problem solved by noon. Very professional, tidy, good attention to detail. Would definitely use them again.

    Answer from pro:

    **Thanks Paul** We appreciate your review and thank you for sharing this experience here for all to see. It is rewarding to know that we could be of assistance in a timely manner that suited your needs. Thanks for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 7 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2014

    Drain pipe replacements

    What, we thought, started out as a simple blockage turned into a massive project that required digging up a portion of our basement and front lawn. While the extent and cost of the project was daunting, to a man, the people from Drainworks Plumbing were knowledgeable, respectful, patient and understanding. At every step, I was shown the challenge that lay ahead and explained the reasoning. The workmen kept the site as clean as possible and went out of their way to save the flooring and outside vegetation. I couldn't be happier and would heartily recommend their services.

    Answer from pro:

    **Thanks Dennis** We are very grateful for the review and thank you for your feedback. It is rewarding to hear such positive comments regarding the service you received from DrainWorks. We certainly do hope to be the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 7 Jan 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2014

    Backwater valve/replacement of sanitary pipe

    The previous contractor we hired to install the backwater valve botched the job and left us for the whole weekend with no sewer services. I called Drainworks on Sunday afternoon. Armando from Drainworks called me back within the hour and showed up on Monday morning. Within half an hour, he got the sewer pipes flowing again. Along with the backwater valve installation, we decide to also replace pipes outside where some tree roots start getting inside as well,as some clay pipes inside. The job was done professionally with minimum disruption. Armando and his crew are top notch and I would fully recommend Drainworks to anyone. Do not forget to use the coupon readily available on their web page.

    Answer from pro:

    **Thanks Tuan** It was a pleasure reading your review. Thank you for taking the time to share your experience here with us. It is rewarding to know that we could be of assistance and that you appreciate our quick and professional service. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 24 Dec 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Dec 2014

    Colapsed Drain

    I was very satisfied with the service: Professional work Very neat and workers were very cordial I would recommend Drain Works to anyone who has plumbing or drain work needs. Anna Bidiak

    Answer from pro:

    **Thanks Anna** We appreciate your review. It is very rewarding to know that you were so happy with the professional, clean, and pleasant service you received. Thank you for recommending DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 24 Dec 2014
  • Review from Buck Henderson
    Rating: 5 out of 5
    Review left on 5 Dec 2014

    Leaky Faucett

    After spending rather a lot to have our European dishwasher serviced, I noticed a wet spot under the sink the next morning. It looked like one of the couplings had not been tightened - an easy task for me to fix I thought. It soon became clear however that the shut-off valve had failed and this was going to be a bigger job than I was prepared to do myself. Chris from DrainWorks came the same day and in an hour had the whole assembly replaced and all working leak free. Chris had done a couple of other jobs for us previously including replacing the remaining galvanized piping in our old home. Each time Chris was professional, thorough, and tidy. I have found that DrainWorks can be a bit expensive particularly on the smaller jobs but they do very good work and I highly recommend them.

    Answer from pro:

    **Thanks Buchanan** We are very grateful for the review. Thank you for taking the time out of your schedule to express how happy your were, and have been with Chris’ professional, thorough and tidy service. We certainly do appreciate your patronage and your high recommendation. We would like to note that our pricing is in line with industry standards, and we look forward to being the plumbing and drain service providers you will rely continue to rely on should you require assistance again in the future.

    Reply created 10 Dec 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 Nov 2014

    Excavation and snaking

    We freaked out when we realized the water bubbling up in basement when doing laundry was not just laundry water! Called Drainworks at night and had a very calm dispatcher - any workers that came explained everything to us and got the work done in a couple of days. Knew their limits and where city needed to come. Felt like we were in good, fair hands - not cheapest but fair!

    Answer from pro:

    **Thanks CG** We appreciate your review and thank you for sharing your feedback. It is rewarding to know that we could be of assistance to you, quickly and efficiently, and that you were happy with the service. We would like to note that our pricing is in line with industry standards, and we certainly do hope to be the plumbing and drain service providers you will rely on should you require assistance again in the future. Thanks for choosing DrianWorks.

    Reply created 10 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Nov 2014

    basement drainwork

    Drainworks was very quick to respond. Armando both showed and clearly explained the problem, the issues, and what could and should be done (and how it would be done), and what could but didn't have to be done right now. An accurate estimate was provided. Armando and his crew were very professional and polite throughout, and worked quickly, cleanly, and with respect for our home. Drainworks' office was polite and quick to advise of any revisions in time estimates (all of which were small and understandable). I believe the amount charged was reasonable for the work performed. I would not hesitate to call on Drainworks again.

    Answer from pro:

    **Thanks George** It was a pleasure reading your review to learn just how happy you were with our service. Thank you for sharing this experience here for others to see. At DrainWorks we strive to provide top notch customer service, which includes keeping our customers involved every step of the way. Thanks again for choosing DrianWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 10 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Nov 2014

    replacement of kitchen stack and other pipes below ground

    A very positive experience with drainworks. Everyone I dealt with was polite ,helpful and knew what they were talking about. They were prompt to arrive, and finished when they said they would. They cleaned up all the mess that accumulated in the basement.

    Answer from pro:

    **Thanks Jacqueline** We are very grateful for the review and thank you for your feedback. It is rewarding to hear such positive comments regarding your entire service experience. Thanks for choosing DrainWorks. We certainly do hope to be the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 10 Dec 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2014

    Plumbing

    Chris was punctual on his arrival. He patiently listened to our needs and tailored requests. He explained to us the process, implications and after care. He never rushed or got impatient. Even Chris' handwriting is absolutely perfectly crafted. He left specific and detailed after care instructions. Our experience today with Chris was excellent. We intend to call him again during the Spring/Summer time to have a review of the pluming of our house. We highly recommend Chris's detailed, expert and kind work. Congratulations Chris! You are amazing

    Answer from pro:

    **Thanks Ricardo** It was a pleasure reading your review to learn just how happy you were with the service you received from Chris and DrainWorks. We do strive to provide flawless customer service and quality workmanship with attention to detail. It is so nice to know that our efforts were well received by you and left you so pleased. Thanks again for sharing your experience and for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again.

    Reply created 19 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2014

    Plumbing Services

    Chris was very professional and helpful. He called an hour before he arrived to confirm our appointment and I appreciated the call. Great job, great customer service and a great price too. Thank you.

    Answer from pro:

    **Thanks Gian** We appreciate the review. It is great to know that you were so happy with the service you received from DrainWorks Plumbing. We do strive to make customer service top priority, and we are so glad to hear that you were content with our efforts. Thanks again for choosing DrainWorks, we do look forward to being your choice for any future plumbing or drain service you may require.

    Reply created 19 Nov 2014
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