Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1699)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2014

    Exterior Drain Pipe Replacement

    Tree roots had broken into and blocked the 6 inch PVC pipe shared with my neighbour, near the city connection. Drainworks located the problem, clearly explained our options and performed the repair in an extremely prompt and professional fashion. Having had a couple of bad experiences with other Drain Service companies, I would highly recommend Drainworks.

    Answer from pro:

    **Thanks NS** It was a pleasure reading your review and learning just how satisfied you were with our service. It is nice to know we could be of assistance and that the DrainWorks difference was noticed by you and left you highly recommending our services. Thanks again, we do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 14 May 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 May 2014

    household drains

    drains backed up--service tech scoped and suggested replacing drains...did so quickly and left premises clean...techs were courteous and efficient-job completed quicker than expected, clean up was complete and price seemed appropriate

    Answer from pro:

    **Thanks Patrick** We are grateful for the review and thank you for sharing this experience with us here on HomeStars. We do value your feedback and are so happy to know that you were pleased with the service, from start to finish. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you will consider relying on.

    Reply created 14 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2014

    new pipe from house to street

    Third time's a charm! After 2 failed appointments with other plumbers, Drain Works came, saw and conquered the problem on time with very little disruption. The workers were polite and respectful. I appreciated the attention to sealing off the area so dirt did not travel throughout the house. Thank you for a job well done.

    Answer from pro:

    **Thanks Sharon** We appreciate your review. Thank you for taking the time out of your schedule to share this feedback with us. We are very happy to hear that we could be of assistance. At DrainWorks, we respect our customer’s homes, so cleanliness is always top priority. Thanks again, we certainly look forward to hearing from you should you require any plumbing or drain related assistance again in the future.

    Reply created 14 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2014

    Replaced sewer

    The DrainWorks team were thorough and polite. They called the day before to reconfirm the appointment time and they showed up at my home right on time. Work was completed before the estimated completion time.They put blue paper medical boots on to ensure cleanliness when entering my home. Every detail of the problem and the resolution was explained fully, prior to, during and after their work. Great work by their whole team!

    Answer from pro:

    **Thanks Laurie** We are very grateful for the review and thank you for sharing it here for others to see. It is definitely rewarding for us to hear how happy you were with the whole team from start to finish. Thanks again for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 14 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Apr 2014

    Outside basement wall waterfroofing

    One foundation wall in our 120 year old home has always leaked a bit during heavy rains but in the big storm of 2013 the wall suffered major damage plus the concrete window well partially crumbled. DrainWorks had to contend with a lot of groundwater plus discovery of a fieldstone foundation below ground level. Tough job but completed to my satisfaction. Excellent communication of what was to be done as well as a heads up each time new issues arose; extra work was required but always explained and approved by me beforehand.

    Answer from pro:

    **Thanks John** It was a pleasure to read your review and learn that you were so satisfied with our service. We definitely work closely with our customers and keep them informed every step of the way. It is nice to know our efforts were well received. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 14 May 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2014

    clogged drainage

    One night after a huge downpour recently, our basement was partially wet with water. After just one call to Drainworks the morning after, they immediately sent 2 servicemen namely Steve and Dan to the house to diagnose the cause. They checked thoroughly every angle of the problem and gave us honest opinion. I am truly satisfied with the detailed and clean work that they did. Thanks Steve and Dan! Job well done.

    Answer from pro:

    **Thanks Johnny** We are very grateful for the review. It is nice to know you were so satisfied with the service. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you will rely on.

    Reply created 16 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2014

    new water spigot

    Once again Chris L. from Drainworks did an excellent job, the ideas and quality craftsmanship I get from him are outstanding. If you want real professionals from the office to the trades go with Drainworks. Get them in for the estimate and sign the contract, they'll take it from there and you'll have peace of mind.

    Answer from pro:

    **Thanks J.N** It was a pleasure to read your review to learn just how happy you were with DrainWorks' service. It is rewarding to know that our efforts to make customer service top priority were well received by you. Thanks again for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 9 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Mar 2014

    Basement Issue

    My basement plumbing gets blocked every so often because of plumbing issues from previous house owner. Drainworks arrived on time, with advance notice so it is easier to be ready, and cleared the blockage with suggestion of changing kitchen connection which made it a lot easier to snake. Great job once again !!!!

    Answer from pro:

    **Thanks Lena** It is nice to know that on multiple occasions you have been pleased with the service provided. Thanks for sharing this review of your experience here for others to see. It is rewardng to know that we could be of assistance. Thank you for your patronage and for making DrainWorks your choice for your plumbing and drain repair needs.

    Reply created 9 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Mar 2014

    Clogged sink and bathtub

    We tried ourselves to unclog the sink and bathtub, without success and lots of frustration. DrainWorks responded quickly to my call. The technician fixed the problem and was done in 45 min. Definetely worth the call.

    Answer from pro:

    **Thanks Denise** We do appreciate your review and thank you for taking the time to share your experience here with others. It is a good feeling to know that we could be of assistance in a timely manner that suited your needs. Thanks for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 12 Mar 2014
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 1 Mar 2014

    blocked sewage line from house to City sewer

    Save your money. Drainworks arrives with notes all over their invoice saying they may not clear the blockage. Also, if snake gets stuck, not their issue. Then mentions these same things multiple times so your not surprised when they can't open a blockage of toilet paper?, excrement? Didn't realize they magically turn into concrete blocks once you flush. Here's the kicker, the City of Toronto Remedial Crew came an hour after DW's had left, used the same snaking equipment, and had the block cleared in under 20 minutes. They'd been here before and bam, no issue clearing in a short period. However, Drainworks, alleged specialists in this service, begin their call with no guarantees etc. Lots of doom and gloom forecasting. I understand issues that can arise but there were no tree roots in the line, and the City of Toronto Remdial Team (sewage guys) had no issue. All I got from Drainworks when I called was 'well what are you asking for?' I wasn't looking for a free service but since the City had no issue clearing it I felt a bit ripped off. It's not like I called a carpenter in to clear my pipes. City of Toronto 2 - Drainworks 0. Go elsewhere but start with the City of Toronto if you have any issues. Great workers from those answering your call to 311 to the teams they send out. Caring and professional.

    Answer from pro:

    Chris. You called the city first, they did their investigation and told you that you had a private side issue and to call a private contractor, hence, your call to DrainWorks. Prior to our service we made you aware that there were no guarantees or warranties with snaking’s, and you agreed to book the service. If you did not feel comfortable with this, why book the call? We, as per your request, provided a snaking only, and as a result of our service, it was determined that the actual problem was indeed a CITY SIDE PROBLEM with their pipe, which a private contractor is not allowed to service. The information the city gave you was WRONG, and you admit this in your review. The problem was a city side problem and if the city had diagnosed the issue properly the first time, they would have snaked the line for you then and there, and you wouldn’t have had to hire us. You state in your review “City had already done these so I shared the info with the plumbing company. CITY INITALLY THOUGHT THE PLUG WAS ON MY PROPERTY LINE but after speaking with them again they sent the Remedial Crew because THEY FELT THE BLOCK MAY BE ON THEIR SIDE THIS TIME”. Based on your statement alone, it is clear the city stirred you wrong, so logically your dispute should be with them. As an aside, never has too much information or too many options been seen as a negative. We are always up front with disclaimers and warranty expectations because our customers appreciate transparency and honesty; as is testament by the many reviews here from very satisfied customers.

    Reply created 4 Mar 2014
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