Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 4 Oct 2013

    Water pressure / Faucett install

    Booked an appointment, when I was available to be present, to assess problem of water pressure. They called my Wife a day earlier to change the appointment and to come in right away. I was not present (and I mention this because the company made an Issue of this by stating that I should have been present). They assessed the problem, adding in an un necessary job of a Faucet. The work that was performed was satisfactory and NOT THE PROBLEM. The issue I had was the way the Representative sold an extra service. I called the company, (not my wife, as we act as one because we are married) to advise them of our dissatisfaction of the service and NOT the work completed, and not to ask for anything (refund. discount etc.), but the Representative on the phone was rude and unapologetic. I had a problem with the attitude I received, and this is why I'm voicing my opinion. If you read other reviews of unsatisfied clients, you will see that this company NEVER accepts responsibility of their actions, never admitting that they are in the wrong. It appears that if you have any problem with the Company you will not receive any resolution, the customer is never right. No one is perfect, but a truly respectable business is the one that attempts to better themselves and work with the company.

    Answer from pro:

    Sorry it took us so long to respond, but with no help from HomeStars we had to dig deep into our archives to put this puzzle together. As it turns out, service was provided at your home on April 20th, 2010. Three and a half years ago. We addressed your concerns the first time, verbally, when you called our office on April 30th 2010, and a second time, in writing, on July 17th, 2011, when you emailed us the same concern. At that time, at the completion of our correspondence, you wrote that “no further reply was required”, yet here we are again, three and a half years later, put in a position where we must reply to you. Our response today will be the same as in the past. Your wife Sandra, as an owner of the home, agreed to move the appointment forward in date and be the point of contact. Us calling to try and move an appointment sooner in date is a courtesy and well received by all. We do not force an earlier arrival date, we simply offered, and your wife saw the benefit in this offer, and accepted. It is not our place to tell your wife that she cannot be the point of contact if she wants to be. That is between you and your wife. Your wife Sandra, as the point of contact, was given a professional assessment and recommendations. We do not force repairs on our customers; you called us requesting repairs, not the other way around. We always look to our customers for authorization first and only proceed with work after receiving signatures as confirmation. Were we to assume that your wife was not competent in making these decisions? Of course not, we listen to our clients. You mention that we do not take responsibility for our actions, but the responsibility lies with the point of contact to ensure they get what they want by exercising their power to ask questions and voice concerns before any work is agreed to and completed. Our point of contact was Sandra, and Sandra wanted a new faucet. Sandra has not once contacted us to complain about the service we provided.

    Reply created 9 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Oct 2013

    blocked sewer line

    My house is over 100 years old and occasionally I have to have the sewer drain snaked. The phone agents William and John Paul were very professional, providing all details and updates to my service call. When Jim arrived he had difficulties with the job but worked very hard, determined to get it done ..and he did. Great job, courteous and professional at all stages. Excellent!

    Answer from pro:

    **Thanks Tony** We appreciate the review. It is rewarding to know that you were satisfied from initial phone call to completion of the work. We are happy to be the plumbing and drain service providers you can rely on. Thanks for choosing DrainWorks.

    Reply created 9 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Oct 2013

    Back water valve

    We have used Drainworks in the past when we had roots growing into our drain. Once again we were more than happy with price and quality of workmanship. They were timely, very clean and friendly. The work was explained to us and we were kept informed at every stage. We would definitely use them again and highly recommend them.

    Answer from pro:

    **Thanks Anna** We are very grateful for the review and thank you for taking the time to share these kind words. It is wonderful to learn that on more than one occasion, you were happy with the price and quality of workmanship. We do appreciate your patronage and thank you for any referrals you make on our behalf. Thanks for making DrainWorks your choice for plumbing and drain service.

    Reply created 9 Oct 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2013

    backwater valve

    I found Drain Works on Home Stars. This company is fantastic. I use them for any plumbing jobs I need done and recently had them install a backwater valve to help insure against flooding in the basement. They are courteous, timely, extremely efficient and get the job done right -- every time. I will not use anyone else. If you're looking for an awesome plumber, try Drain Works -- you will be amazed!

    Answer from pro:

    **Thanks Shelina** We are very grateful for the review. It is such a joy to hear that you are continually pleased with the service DrainWorks provides. Thank you so much for the glowing review and for referring us with such confidence. We certainly do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 2 Oct 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Sep 2013

    Unplugged an old toilet

    2nd time I ve used them and though I do find them on the expensive side, they got the job done, are clean, careful, polite and take the time to explain and detail what they re doing and going to do. Though I never truly enjoy seeing a plumber - especially in my house - I would certainly call them again and feel confident that I am getting my money's worth., I would recommend them.

    Answer from pro:

    **Thanks Helen** We do appreciate your review and your feedback. It is so nice to know that you are continually pleased with the service DrainWorks provides. Please do keep in mind that our pricing is in line with industry standards. Thank you for the vote of confidence by referring our services. We look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 24 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Sep 2013

    Clogged Bathroom Sink

    My bathroom sink was draining at a snail's pace. After trying everything I could to get it unclogged myself, I called Drainworks. They had done great work for us previously. Lou was able to come out that same day and was quickly and cleanly able to remove a HUGE fist-sized ball of something from our sink's trap. Great Job.

    Answer from pro:

    **Thanks Myles** It was a pleasure reading your review and is very rewarding to know that you were so happy with the service provided. Thank you for the kind words. We really do value your patronage and we look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 24 Sep 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 8 Sep 2013

    Back Water Valve

    DrainWorks were prompt, professional, thorough and clean. A little on the expensive side. If they promise that they will likely be able to come and do the work earlier than the scheduled date, keep in mind it will only be by a day or so. City of Toronto inspector was happy with their work and approved the inspection.

    Answer from pro:

    **Thanks Ana** We certainly are grateful for the review and we thank you for your feedback. It is very pleasing to know that you found our service prompt, professional, thorough and clean. We feel it imperative to mention that our pricing is in line with industry standards, and we definitely try to get to all our customers as soon as possible, whether it is 1 week sooner or 1 day sooner, we will always make the call and ask what is best for our customers. We do thank you for choosing DrainWorks and we do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 9 Sep 2013
  • Review from SH
    Rating: 5 out of 5
    Review left on 26 Aug 2013

    Garden faucet/pipe replacement; added shut off valve to main water line

    Hi, Phil from Drainworks did a solid job with the plumbing work we needed done on our newly purchased home. There was a leak in the outside plumbing pipe due to a heavy tree leaning into it. He ended up replacing the entire pipe section from the inside of the house to the outside, and changed the indoor shut off valve as well, since the previous installation was not to code and was a risk for frozen pipes. He also added a shut off valve to our main water line, since the home inspector said the existing one was very old and could cause leak issues down the road. The added valve means we don't have to worry about touching the existing one, which both Phil and the inspector said separately would be fine as long as we don't touch it. Replacing the existing one would've meant getting the City involved, which could take a long time, so his proposal was an effective solution to the problem. Phil was extremely careful about explaining how the fees were calculated right from the beginning, so that everything was up front.

    Answer from pro:

    **Thanks SH** We appreciate the review and thank you for taking the time out of your schedule to share just how happy you were with the service. It is rewarding to know that you appreciated our up front pricing and the workmanship / attention to detail that Phil provided at your home. We do look forward to being the plumbing and drain service providers you will continue to rely on. Thanks for choosing DrainWorks.

    Reply created 9 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2013

    installation of back water valve

    Thanks guys for the very efficient and professional manner in which you perform your work. Project managers:always on time, prepared and courteous not only to the customer but also their own staff. Special thanks to JP for keeping me posted as to appointments and arrival times of the team. That was a big plus!

    Answer from pro:

    **Thanks Frances** We are grateful for the review and thank you for sharing. It is nice to know that we could be of assistance and that you were happy with the service from start to finish. At DrainWorks, we truly do respect your time and your property, and it is very rewarding to hear that our efforts were recognized and appreciated by you. Thank you for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 9 Sep 2013
  • Review from Tim
    Rating: 5 out of 5
    Review left on 22 Aug 2013

    Kitchen sink replacement

    I can tell you that Phil made this an incredibly fantastic decision to have DrainWorks replace my kitchen sink. The old saying, 'everything but the kitchen sink" actually includes the kitchen sink in my house as everything has needed to be replaced. The previous owners did quick fixes for a sale and my home inspector was useless. Phil arrived during the time slot given to me and noticed several irregularities with not only the old sink but the pipe fittings as well. He spent a few hours over two visits explaining everything and really working hard to remove the old sink which seems to have been super glued to the counter. He then installed the new one and put in brand new everything as nothing was to code. Phil is FANTASTIC and a true gentleman who does things the old school way, meaning, the right way. DrainWorks was a pleasure to deal with from the first phone call to William who kept in touch with me and even offered an appointment sooner than the one first scheduled. Well done!

    Answer from pro:

    **Thanks Tim** It was a pleasure reading your review and learning just how satisfied you were with the service from start to finish. Customer service is top priority at DrainWorks, and we never veer away from the quality of our workmanship. It is so nice to know that our efforts were recognized and appreciated by you. Thank you for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 9 Sep 2013
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