Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Aug 2013

    Drains/Waterproofing

    The team at Drainworks have always been a pleasure to work with. We had used them several times in the past for small jobs and they were always prompt, helpful and reliable. Most recently, we called them in to waterproof our basement after a flood. What initially appeared to be a straightforward job ended up becoming very complicated due to some structural issues unrelated to Drainworks that we uncovered when they started digging. Frank, their project manager, was a patient and very helpful resource through the entire process, helping us weigh the pros-and-cons of their continued work and assisting us in making informed decision about our project. Once our go-forward plan was determined, the Drainworks team worked very diligently to complete the work and get us back on schedule. I am happy to recommend Frank and his team and would certainly call Drainworks again in the future.

    Answer from pro:

    **Thanks BL** We certainly appreciate your review and thank you for taking the time to share this experience here with others. It is rewarding to know that, even in the face of unforeseen complications, you were happy with how patient Frank was and how diligently we worked to complete the work on schedule. Thank you for your patronage. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 9 Sep 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2013

    cleared basement floor drain

    DrainWorks makes the stress of raw sewage in your basement pass quickly! This is our second time using them. Matt's professionalism and cleanliness on our first job made us call them again. I really hope this is our last call, but, we have referred friends. I really appreciate the boot covers and wheel covers on the machinery, nice touch!

    Answer from pro:

    **Thanks Maria** We appreciate your review and feedback. It is rewarding to know that you are continually pleased with the service provided by DrainWorks. Thank you for referring us to your friends. We certainly do look forward to being the plumbing and drain service providers you will rely on should you require assistance again in the future.

    Reply created 21 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Aug 2013

    Cleared slow drains!

    Our upstairs bathroom sink drain had become very slow.... the tub drain was not great either. We have used Drainworks before for both large and small plumbing jobs, and they have been uniformly excellent. We called Drainworks in the morning, and they arrived less than 12 hours later, cleared our drains quickly and cleanly. These guys are excellent! Prompt, professional, thorough and clean and tidy... not to mention unfailingly courteous, and willing to answer my many questions. They are the rockstars of plumbing! We will always call Drainworks for any plumbing related issue in our home!

    Answer from pro:

    **Thanks Rick** It was an absolute pleasure to read your review regarding the service you have received from DrainWorks. It is so rewarding to know that time and time again you have found us prompt, professional, thorough and clean. Being called the “rockstars of plumbing” is very flattering and has quite a nice ring to it. Thanks again for the review and your patronage. We do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 21 Aug 2013
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Aug 2013

    drain cleaning

    Booking the appointment was easy, and the technician showed up on time and wore covers on his shoes which protected my white carpet. He was professional, listened intently as I described the problems and then explained the approach he recommended. He worked quickly and was very organized, and even gave me good advice about an unrelated issue. Happily, my drains are no longer plugged!

    Answer from pro:

    **Thanks S.Hale** What a lovely review of the service you received. It is so nice to know that you were satisfied with our service from start to finish. At DrainWorks, customer service is top priority, so we will always respect your time and your property. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

    Reply created 21 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2013

    new water pipe

    DrainWorks have done a good job for the water pipe replacement in my house. They have done a very nice job both inside and outside the house. I will recommend their service to my friends, and thanks again for the services, well done.

    Answer from pro:

    **Thanks Renne** We appreciate the review and thank you in advance for any referrals you make on our behalf. It is very nice to know that you were happy with our service. We do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 13 Aug 2013
  • Review from Kelly
    Rating: 5 out of 5
    Review left on 8 Aug 2013

    Upgraded existing water service (pipe replacement)

    Very happy with the recent work provided. We had to have a pipe replaced in our basement. They held to their quoted price and their administrative staff were very responsive and accommodating to our needs. Frank was accurate in his assessment of the work that needed to be done and completed in the time he specified. It has made an improvement to our water pressure and he was very helpful in answering any questions we had. Also, he did not try to upsell us on anything - very honest and straightforward. We have used them in the past for some minor work and after this will definitely use them again!

    Answer from pro:

    **Thanks Kelly** We are grateful for the review. Thank you for taking the time to share your experience with us. We do appreciate your patronage and it is nice to know that you have been satisfied with the level of service you received. We look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 13 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Aug 2013

    drain repair par excellance

    My problem surfaced on a Saturday morning of a long weekend. Drainworks was chosen after 2 other enquiries. I felt comfortable with the upfront information I received in my call and decided to proceed with finding out what my problem was. They arrived quickly and I was very impressed with the expertise and professionalism. There was absolutely no pressure! Once I saw what the problem was (thanks to the camera) and was shown that the blockage had been cleared I knew I had to repair the problem immediately. It was scheduled for the Monday of the long weekend and they arrived on time and confirmed to me visually every step they took. The crew worked efficiently and cleaned up so that you wouldn't have known they dug a 7 foot deep hole in my front yard. Drainworks is a highly professional company providing top notch work, customer service and piece of mind going forward.

    Answer from pro:

    **Thanks Lorrie** We certainly are grateful for the review and thank you for taking the time to share this experience. It is very gratifying to know that we could be of assistance and that you were so happy with the service, from start to finish. Thank you for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

    Reply created 7 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2013

    Kitchen Drain Unclogging

    We have used Drainworks on 4-5 occasions for clogged drains and sewer lines. The staff is always prompt, courteous and provides helpful advise. They also take care to protect the work area and clean up after their work is completed.

    Answer from pro:

    **Thanks Jack** We do appreciate your review and your patronage. It is very pleasing to know that time and time again you are satisfied with the level of service provided by DrainWorks. Thank you for sharing these kind words. We do look forward to being the plumbing and drain service providers you will continue to rely on.

    Reply created 7 Aug 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Jul 2013

    replace outside drains and then some

    Here's my story.... I called Drainworks because the basement drain had started to back up. No biggie but thought I'd try to catch it before it became a biggie. The person who answered the phone took my information and said they could be here in 30mins. Really? Sure enough they were here 30mins later and had a good idea of the problem and work required to get it resolved. I signed on and agreed to get started a few days later. The crew arrived at the appointed time, got set up and got to work. By 4pm the same day they had replaced both the outside drain and the basement drain, all according to contract. But what wasn't according to contract was the few extras they threw in like re-cementing the outside concrete because it might rain that night, adding a few extra feet of piping inside so all connections were secure and capping a pipe that revealed itself as they dug. Throughout all the work they consulted me at every decision point. I felt completely comfortable to make informed decisions right the way along. It was really great customer service. However, the one thing that I didn't expect was what happened at the end of all their work......I have NEVER seen work crews clean up to the extent these people did. Completely incredible. Both the basement and outside was cleaner than when they had arrived. I was so pleased given the mud and muck that they had been digging up all day long. If I told you have how well they did when they came back the next day to replace my washout drains in the front we'd be here for another hour. Needless to say it resulted in the same outcome; a completely wonderful cleanup which included digging up and putting back all my hosta plants during the work. If I hadn't been home, I'd have sworn no one had come and done the work! Fantastic. As I write this review it's raining outside. The drains are draining happily and my hostas are soaking up the rain like they never knew the difference.

    Answer from pro:

    **Thanks Kira** It was an absolute pleasure reading your review and learning just how happy you were with the service. We do try our best to go above and beyond in the name of customer service, and it is very rewarding to know that our efforts were both recognized and appreciated by you. Thank you so much for sharing your experience with DrainWorks here for others to see. We do look forward to being the plumbing and drain service providers you can rely on should you require our assistance again in the future.

    Reply created 7 Aug 2013
  • Review from Rob Mur
    Rating: 4 out of 5
    Review left on 26 Jul 2013

    Tree Root Removal from Drain

    DrainWorks arrived promptly when my floor drains were backing up. I suspected the City tree roots but the City crew would not do work until they had gas/utility locates done (wait several hours). DrainWorks snaked out the City of Toronto tree roots, and I will get reimbursed by the City (nice!). If you have a chronic root problem, ask the City to reline your lateral to keep out roots to avoid this maintenance and worry.

    Answer from pro:

    **Thanks Rob* We appreciate your review and thank you for taking the time out of your schedule to share your experience and feed back here with others. It is nice to know we could be of assistance in a timely manner for you. Thanks for choosing DrainWorks, we do look forward to being the plumbing and drain service providers you can rely on.

    Reply created 27 Jul 2013
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