Drain Works Plumbing reviews (1712)

**Thanks JA Lowry** We are very grateful for the review. It is so nice to know we could be of assistance and that you found our service “amazing”. We certainly do look forward to being the plumbing and drain service providers you will continue to rely on should you require our assistance again in the future.

**Thanks** We appreciate the review and thank you for sharing your service experience here with others. It is pleasing to know that you were happy with the service. Thank you for your patronage, we do look forward to being the plumbing and drain service providers you will continue to rely on.

Cia, you called us on behalf of the home owner to assess a broken shower control; this was obviously broken before you called us, hence the need for the call. You agreed to pay $69+hst for a visual assessment ONLY of this broken control; so it is puzzling to read that you felt you were “still stuck” paying the $69 fee, since it was understood upfront that you would be paying it regardless, and it was in no way a surprise fee. As a result of the visual assessment, we provided a quote to address the broken shower control for $319+hst, minus the assessment fee (not the $1000 quote you claim). The home owner declined proceeding with our quote saying he would “attempt to fix it himself”. We received a call a few days later from the owner, advising that the shower control was broken and that we were now responsible to repair it at no charge, despite us never having touched it, never having taken any tools off of our truck, and the owner never going ahead with our quote. We reminded the home owner of these facts. Our recommendation proved to be the correct solution, as the other company did the proposed repair at roughly the same price, which is why it is also puzzling to read that you believe DrainWorks to be “outrageously expensive” when our quote was a mere $20 off from the one you proceeded with. Our signed invoice and documentation regarding this visual assessment and quote that followed, backs up the facts that we have stated above. Looking at our 1200+ reviews here, it is evident that DrainWorks, always provides service with the utmost transparency and integrity, day in, and day out.

**Thanks Steven** We certainly do appreciate the review and the vote of confidence. It is so nice to learn that we have been of assistance to you and your friends and family. We do look forward to being the plumbing and drain service providers you can continue to rely on should you require assistance again in the future.

**Thanks Gerald* It was a pleasure reading your review and learning how impressed you were with our service. We do set the bar high when it comes to customer service, and we are very happy to know that our efforts were both acknowledged and appreciated by you. Thanks again for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on.

**Thanks Michael** We are grateful for the review and thank you for sharing these kind words regarding the positive service experience you had with DrainWorks. It is very rewarding to know that you were so pleased with our professional diagnosis and diligent efforts to complete the repair in a timely manner. Thanks again, we look forward to being the plumbing and drain service providers you will continue to rely on.

**Thanks C** It was a pleasure reading your review. Thank you for taking the time to share a little bit about your experiences. It is so rewarding to know that time and time again, you are pleased with the service DrainWorks provides. Thank you for your patronage and thank you for all the past, present and future referrals. We certainly look forward to hearing from you any time you need our assistance again.

**Thanks Terri-Lee** We certainly do appreciate your feedback and feel flattered knowing how satisfied you were with the polite, efficient and tidy service you received. Customer service is top priority at DrainWorks, and it is nice to know that our efforts were recognized. Thank you in advance for any referrals you make on out behalf and thanks again for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on should you require assistance again in the future.

**Thanks Tony** We are grateful for the review and thank you for sharing these kind works here for all to see. It is rewarding to hear that you found our service men professional, patient, thorough and quick. Thank you in advance for any referrals you make on our behalf and thank you for choosing DrainWorks. We do look forward to being the plumbing and drain service providers you will continue to rely on in the future.

**Thanks Elizabeth and John** It was a pleasure reading your review and learning just how happy you were with the dedicated service from Chris. Thank you for the vote of confidence. We do hope to be the plumbing and drain service providers you will continue to rely on in the future.