Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1700)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2012

    Fix plumbing leaks and drain blockage under kitchen sink

    I had a bad leak under my sink, due to some bad plumbing and a drain backup / blockage, and all this happened on Canada Day when I was sure that everything was closed. I called Drainworks on the morning of July 2 and a plunber was at my house within 4 hours. Phil Burns did a fantastic job explaining the situation to me and provided excellent and fast work to replace the poor plumbing I had under the sink, which fixed the leaks also. Since the drain was also blocked and there was no cleanout to be found anywhere in my basement, Phil installed a cleanout right on the drain pipe. He then, free of charge, took some of his time to help me snake the drain and he was able to clear whatever was causing the blockage. I appreciate the excellent and friendly service that he provided. I had mean't to show him another plumbing problem that I had in my basement, for a step-up tub that I am currently not using, but I forgot to tell him about it. I will not hesitate to call Drainworks again, knowing that I will receive excellent service.

    Answer from pro:

    **Thanks Jerry** It was a pleasure reading your review. Thank you so much for sharing how much you appreciated the quick turnaround time and the detail oriented service you received. We do strive to go above and beyond in the name of customer service; it is nice to know our efforts were appreciated. Thanks for choosing DrainWorks. We look forward to hearing from you should you require any future plumbing or drain related assistance.

    Reply created 4 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2012

    Install kitchen faucet and sink

    Phil Burns did a great job and left the place neat. There was a problem with low hot water pressure, and Phil figured out that the problem was in the new Kohler faucet, and sure enough found an obstruction in the hot water feed of the faucet and cleared it. He saved me having to go to Home Depot for a new faucet and having to pay for a second plumber's visit. Way to go, Phil!

    Answer from pro:

    **Thanks Allen** It is delightful to know that you were so happy with the service Phil provided. Thank you so much for sharing this experience here for others to read. We certainly do look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 27 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jun 2012

    Emergency drain clearing

    Had a sewer backup in my basement, called a whole bunch of emergency drain companies and Drainworks was the first to respond. So grateful they did. They were professional, polite, and unusually friendly. They did great work, explained everything, and completed the job in an efficient and timely manner. I've dealt with a lot of trades and service companies - i truly believe this was the best experience I've had. Armando, Frank, and the rest of the team: thank you again.

    Answer from pro:

    **Thanks Steven** We appreciate your review and thank you kindly for sharing these words regarding the positive service experience you received. It is very rewarding to learn that DranWorks has provided you with the best experience ever from a trades or service company. We do strive to provide top notch customer service, and to know our efforts were noticed, and so well received, is very satisfying. Thank you for choosing DrainWorks, we certainly do look forward to being the plumbing and drain service providers you can rely on should you require our assistance again in the future.

    Reply created 27 Jun 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 19 Jun 2012

    Replace trap

    They were fast left no mess and explained everything to me... Hoping I have no more plumbing issues but if I did I would call drain works.I called one day to have my drain snaked the next day my trap was replaced.

    Answer from pro:

    **Thanks Brad** We appreciate your review and thank you for taking the time to share this experience. It is rewarding to know that you found our service quick and thorough. If you do require plumbing or drain assistance again in the future, we will certainly look forward to hearing from you. Thanks for choosing DrainWorks.

    Reply created 20 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jun 2012

    Replace kitchen sink plumbing

    We replaced our counter top and with it, we replaced our over-mount sink with an undermount sink. We forgot to account for the added depth that the undermount sink has and, as a result, our existing plumbing no longer fit. We discovered this on a Saturday and had already been almost a week without a functional kitchen so we were in a bit of a panic. We used HomeStars to find plumbers. We called another company first and I got a rep on the phone who wouldn't discuss the problem with me, she would only take my information so someone could call me back. So I moved on through the reviews and called DrainWorks. The person I spoke with discussed my situation with me and let me know that the DrainWorks contractors are equipped to handle just about any job which meant that I could feel very confident that once they came to our house for the initial estimate, the plumbing would be fixed during the same visit. Chris was assigned to our project and he was really great. He replaced our existing plubming which we hadn't anticipated but we also weren't suprised because the whole system was falling apart. Once he tested the work he had done, we found a leak somewhere else. The leak was behind a cupboard wall and the only solution was to cut through. Again, we suspected that might be a problem but didn't know until everything else was done. Chris was equipped to handle this and cut out a portion in a far corner that was out of the way. He also cut a little finger hole so that, in the future, we could now use this as a plumbing access panel. I thought it was ingenious. In addition, he assembled the new plumbing in a way that we can more easily access it and take it apart ourselves if we need to. Chris was polite, friendly, and enjoyable to work with. The quality of his work is far superior to what was already installed. He left the site spotless and I would absolutely recommend him again.

    Answer from pro:

    **Thanks Colette** It was an absolute pleasure reading your review. Thank you so much for taking the time to share this experience here with others. It is rewarding to know that our dispatcher made you feel confident when booking the appointment, and that Chris the plumber was able to rectify the issues for you on the spot in a timely manner. Thank you in advance for any referrals you make on our behalf. We would be delighted to hear from you again should you require any plumbing or drain related assistance.

    Reply created 18 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jun 2012

    Quality Waterproofing at a Great Price

    We were extremely impressed with some waterproofing work we did with Drainworks recently. Our contact Frank walked us through a thorough analysis of the work that needed to be done, and his knowledge behind the work really made us comfortable in our choice. He gave us a few days to shop around, but we knew right off the bat that we would go with Drainworks. The work was started quickly which was very important to us with the degree of damage done to the house. The team that came to work on our home were extremely timely and efficient. They also did a thorough review of the work after it was done. I would highly recommend Drainworks for anyone in need of waterproofing or plumbing services.

    Answer from pro:

    **Thanks Nevin and Safia** We are truly grateful for the review and thank you for sharing these kind words regarding your positive service experience with DrainWorks. It really is rewarding to know that Frank’s knowledge and thoroughness made you feel comfortable when assessing the job, and that DrainWorks’ quick response and efficiency had you breathing a sigh of relief at the jobs completion. Thank you in advance for any referrals you make on our behalf. We do look forward to being the company you rely on for any plumbing, drain or waterproofing needs.

    Reply created 18 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jun 2012

    Unclog backed up drain

    Mike arrived promptly, and quickly determined the cause of my backed up drain. He first recommended the cheapest way to clear our drain - and it worked, so no further charges were necessary. He and his partner were courteous, polite and personable and took the time to explain the workings of our drainage system and made suggestions on how we could avoid trouble in the future. I really appreciated his honesty and his desire to ensure our complete satisfaction. I would recommend him to anyone with a similar problem.

    Answer from pro:

    **Thanks Sue** It was a pleasure reading your review to learn of your complete satisfaction with the service you received. It is nice to know that we were of assistance. We certainly look forward to being the plumbing and drain service providers you will rely on should you require assistance again in the future. Thank you for choosing DrainWorks and thank you in advance for any referrals.

    Reply created 13 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jun 2012

    backed up bathtub drain

    Once again Drainworks to the rescue. A backed up bathtub is never a pleasant surprise but dealing with Drainworks is always a positive experience. From the moment you call them to set up an appointment through to the completion of the job, their team is professional, efficient, informative and clean. Thank you Mike. I have used their services a number of times over the past few years (basement sewer, kitchen sink, bathroom showerhead and sink) and will continue to use Drainworks and highly recommend them.

    Answer from pro:

    **Thanks Janie** What a treat to read this review you’ve posted. It is so nice to hear that time and time again you are so satisfied with the service DrainWorks provides. Thank you for your patronage and for all your referrals. We are pleased to be the plumbing and drain service providers you rely on.

    Reply created 12 Jun 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jun 2012

    Emergency Pipe Blockage - Cleared!

    Excellent, quick, and knowledgeable service provided for an emergency pipe blockage. Would call again, but hopefully don’t have to! Rep took the time to explain all my options and answer any questions.

    Answer from pro:

    **Thanks Ryan** We are very grateful for the review and thank you for taking the time to share this experience. It is rewarding to know that our efforts to provide top notch customer service were appreciated and that you were satisfied with the service received. We do look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 12 Jun 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 5 Jun 2012

    Fixing a leaking kitchen faucet

    I feel like I have been fleeced out of $500. Our Moen kitchen faucet was leaking. The plumber replaced the cartridge only to find the lever of the faucet "too top heavy" and due to the "smooth action" of the new cartridge he installed, it would shut itself off from the weight of the lever. When asked if they could order the appropriate cartridge for this model, I was told that DrainWorks will not order parts for you and that I would need to do that myself with Moen. Shouldn't any reputable plumber do this for you as part of their service if they did not have the part in their van/in stock? So here we are with a cartridge that obviously isn't compatible with the Moen faucet and the only alternative given by DrainWorks is to order it ourselves or purchase from them a completely new faucet system, including spout and sprayer, which were not in need of repair. Buying this new faucet system added $270 more to the original quote given. Yes, I agreed to it, given that my sink was now in pieces and inoperable, I felt this was the only choice I had. I had instant buyer remorse upon trying it out myself because it wasn't the same as our original kitchen faucet system. This one has a much lower profile spout far less practical than our high arcing original. The only other alternative given by DrainWorks was to pay more for a more appropriate model that would suit our needs. We were already in way over our heads at this point, so I declined. My husband and I very disappointed with the outcome feeling that we put on the spot to make a high pressure decision. My husband phoned them the next day and asked what DrainWorks could offer us if we chose to purchase a suitable replacement closer to the original and whether we could get them to install it for us. Their reply: they were only willing to do so for an additional $300 on top of the $500 we have already paid them. We obviously declined. Feeling totally ripped off and completely taken advantage of. [CUSTOMER EDIT AFTER COMPANY RESPONSE] DrainWork’s response to our review is inaccurate, and does not reflect our experience with this company. Nowhere on DrainWork’s invoice does it state that “a short amount of time would need to pass, at which point, this issue would go away completely.” What the invoice does say is: “ (A) Attempt repair of Moen 3-component Kit faucet w/no guarantee of success”. The invoice goes on to read: “Faucet replacement is an option w/various prices. Found repair (A) was problematic, since existing faucet was shutting off automatically, therefore owner opted for new faucet”. We were never advised that repair (A) would work in time, nor is that stated on Drainwork’s invoice. The only option provided was replacement with another Moen faucet the plumber had on hand. Contrary to DrainWork’s assertion below, the part was not correct. We were advised that DrainWorks does not order parts, and that we would have to order the part from Moen ourselves (as correctly stated in the initial review). My wife and I were not satisfied with the outcome and decided to post a review of our experience on Homestars. Then came the call from Eddie, the Vice President of Drainworks, at my (husband’s) place of work. The pretext for the call was to “find a resolution”, but it wasn’t long before Eddie advised me to “be a man” and “admit our review was full of lies”. A bad experience was made infinitely worse by these mean-spirited, insulting comments, and no effort at resolution was ever made or offered. If your one of Drainwork’s satisfied customers, good. If you are not satisfied with their work, you should not expect any genuine effort to resolve the issue, much less professionalism or common courtesy.

    Answer from pro:

    **Sharyn** Despite the inaccuracies in your review, that contradict what’s written on our invoice, in the sake of keeping this response streamlined, we’ll keep our reply to the heart of the issue. We were called by you to address your leaky kitchen faucet; we came out the same day, within a few hours, and gave you a price upfront, before any work was done, to attempt to repair the leak on your faucet, which we fixed and stopped the leak at the agreed cost of $159+hst. Now, as a byproduct of your pre-existing faucet handle being too top heavy, and the cartridge being brand new, a short amount of time would need to pass, at which point, this issue would go away completely. Up until that time the faucet would have still been fully operable. It was never “left in pieces, inoperable” at any point, nothing needed to be ordered as this part was correct. All of this was explained in detail, every step of the way. Instead, you chose to replace the faucet altogether. It is also important to note, that in the name of customer service, we put the aforementioned $159 repair cost, towards our supply and installation of the new kitchen faucet. In essence, you got that service for free. Further, we reduced the book cost of the kitchen faucet install, on top of the $159+hst reduction for the repair (which was successful). Ultimately, as you said, this came down to “buyer remorse” and you disliking the aesthetic of a faucet you had seen and agreed to, prior to our installation of it. When your husband called the office, he inquired for a cost to install a faucet that you would supply since you no longer liked the faucet you chose to be installed, the day prior. A standard price was provided as the faucet we already installed cannot be returned and it cannot be sold to anyone else and the labour to install it cannot be erased. We followed through exactly as we said we would when the appointment was booked, and we adhered to your requests to proceed with service every step of the way. We do listen to our customers Sharyn; in fact, how could we have listened to you any more than we did? What more could we have done? Disregard your consent to proceed and refuse you the service you requested and walk away? It is with great displeasure to hear that you are unsatisfied, however, DrainWorks has done nothing wrong, and will abide by that.

    Reply created 8 Jun 2012
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