Dan, regarding how our plumber “reacted” while onsite, I can assume this was talked about at a later time with your wife, as you were never onsite during our visit. Unfortunately, we cannot disprove your claims of our plumber being “annoyed/frustrated or “disappointed”, as they are subjective claims and open to interpretation. They are, however, completely contrary to the demeanour our plumbers and technicians have in the culture of customer service we’ve created at DrainWorks. The facts though, are as follows: You called us, asked for an appointment the following day, yet we exceeded expectations and had a plumber at your home within a few hours. Once onsite, our plumber spent almost an hour with your wife, at which time, 3 different options were given, price-wise (including the option for us to come back and install a faucet of your choosing at a later date, if that was the option that suited her best), not just one to try to “pressure” her into some sort of sales tactic. As stated when the call was booked, she had no obligation beyond our assessment. In fact, all of our plumbers and technicians are salaried employees, not commission based. Dan, we can’t control how you feel about our pricing. It’s in line with legitimate industry standards. To say other companies “were cheaper”, that will always be the case, in any profession/business, if price is what you’re fixated on. Someone is always out to give you “rock bottom” pricing, but at what cost? As evidenced by well over a thousand positive reviews here on HomeStars and thousands of other, satisfied customers, elsewhere in our database, we’re dedicated to providing quality service for fair prices, day in, and day out.
Reply created 25 May 2012
