Drain Works Plumbing reviews (1701)

**Sharyn** Despite the inaccuracies in your review, that contradict what’s written on our invoice, in the sake of keeping this response streamlined, we’ll keep our reply to the heart of the issue. We were called by you to address your leaky kitchen faucet; we came out the same day, within a few hours, and gave you a price upfront, before any work was done, to attempt to repair the leak on your faucet, which we fixed and stopped the leak at the agreed cost of $159+hst. Now, as a byproduct of your pre-existing faucet handle being too top heavy, and the cartridge being brand new, a short amount of time would need to pass, at which point, this issue would go away completely. Up until that time the faucet would have still been fully operable. It was never “left in pieces, inoperable” at any point, nothing needed to be ordered as this part was correct. All of this was explained in detail, every step of the way. Instead, you chose to replace the faucet altogether. It is also important to note, that in the name of customer service, we put the aforementioned $159 repair cost, towards our supply and installation of the new kitchen faucet. In essence, you got that service for free. Further, we reduced the book cost of the kitchen faucet install, on top of the $159+hst reduction for the repair (which was successful). Ultimately, as you said, this came down to “buyer remorse” and you disliking the aesthetic of a faucet you had seen and agreed to, prior to our installation of it. When your husband called the office, he inquired for a cost to install a faucet that you would supply since you no longer liked the faucet you chose to be installed, the day prior. A standard price was provided as the faucet we already installed cannot be returned and it cannot be sold to anyone else and the labour to install it cannot be erased. We followed through exactly as we said we would when the appointment was booked, and we adhered to your requests to proceed with service every step of the way. We do listen to our customers Sharyn; in fact, how could we have listened to you any more than we did? What more could we have done? Disregard your consent to proceed and refuse you the service you requested and walk away? It is with great displeasure to hear that you are unsatisfied, however, DrainWorks has done nothing wrong, and will abide by that.

**Thanks Pierrette** We appreciate your review and thank you for taking the time to share this experience. It is rewarding to know that you were happy with the quick and cleanly service you received. We do look forward to being the plumbing and drain service providers you continue to rely on should you require assistance again in the future.

**Thanks Dennis** It was a pleasure reading your review and learning that you were so satisfied with our service right from your initial call into our office, to the completion of the job. Thank you in advance for any referrals you make on our behalf. We do look forward to being the plumbing and drain service providers you can rely on. Thanks for choosing DrainWorks.

**Thanks Anthony** We appreciate your review and thank you for taking the time to share this experience. It is rewarding to know that you found our service amazing with no pressure tactics, and we certainly are grateful for your patronage. We do value your feedback as it is a very informative tool for us. We kindly ask you to contact our office for a follow up so that we may learn how to improve our service and be more helpful. We will look forward to hearing from you at your earliest convenience. Thanks for continually choosing DrainWorks.

**Thanks Linda** It was an absolute pleasure reading your review, as we have learned through it, how much you appreciated the quick, punctual, clean, and affordable service that Mike and Eric provided. Thank you so much for sharing your experience here, and thank you for choosing DrainWorks. We certainly do look forward to being the plumbing and drain service providers you can and will rely on.

**Thanks Janna** We appreciate your review and thank you for taking the time to share this experience here with others. It is rewarding to know that our professionalism and efficiency was recognized and well received by you. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

Dan, regarding how our plumber “reacted” while onsite, I can assume this was talked about at a later time with your wife, as you were never onsite during our visit. Unfortunately, we cannot disprove your claims of our plumber being “annoyed/frustrated or “disappointed”, as they are subjective claims and open to interpretation. They are, however, completely contrary to the demeanour our plumbers and technicians have in the culture of customer service we’ve created at DrainWorks. The facts though, are as follows: You called us, asked for an appointment the following day, yet we exceeded expectations and had a plumber at your home within a few hours. Once onsite, our plumber spent almost an hour with your wife, at which time, 3 different options were given, price-wise (including the option for us to come back and install a faucet of your choosing at a later date, if that was the option that suited her best), not just one to try to “pressure” her into some sort of sales tactic. As stated when the call was booked, she had no obligation beyond our assessment. In fact, all of our plumbers and technicians are salaried employees, not commission based. Dan, we can’t control how you feel about our pricing. It’s in line with legitimate industry standards. To say other companies “were cheaper”, that will always be the case, in any profession/business, if price is what you’re fixated on. Someone is always out to give you “rock bottom” pricing, but at what cost? As evidenced by well over a thousand positive reviews here on HomeStars and thousands of other, satisfied customers, elsewhere in our database, we’re dedicated to providing quality service for fair prices, day in, and day out.

**Thanks Karen** We certainly are grateful for the review. It is nice to know that you were so satisfied with the quick, pleasant and cleanly service you received. Thank you for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on.

**Thanks** We certainly are grateful for the review and thank you for taking the time to share your experience here with others. It is rewarding to know you felt confident with the service provided, which lead to your confidence in referring DrainWorks. We look forward to being the plumbing and drain service providers you can rely on should you require assistance again in the future.

**Thanks Joanna** We appreciate your review and thank you for sharing these kind words regarding the positive service experience you had. It is nice to know you were so pleased with the quick, efficient, clean and friendly service Armando provided. We do look forward to being the plumbing and drain service providers you can rely on. Thanks for choosing DrainWorks.