Drain Works Plumbing

Rating: 4.8 out of 5

Drain Works Plumbing reviews (1712)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jan 2010

    Clogged Drain

    Mike & Eric were professional, informed and terrific. They assessed the problem with a drain camera and then offered me a number of solutions -- short term & long term -- outlining the costs and caveats of each. At no time did I feel "upsold" or pressured into choosing the priciest solution. They were very candid & knowledgeable, answering my questions in a clear, "no jargon" manner. The work was done very proficiently, my drain is now clear -- and I will not hesitate to call Drainworks the next time I need drain or plumbing work.

    Answer from pro:

    **Thanks Michael** It was a pleasure reading your review and learning that you were so happy with the full service Mike and Eric provided. We look forward to being your plumbing and drain service providers should you require our assistance again in the future. Thanks for choosing DrainWorks.

    Reply created 2 Feb 2010
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 21 Jan 2010

    outdoor faucet relocation

    Chris came right on time, and didn't seem bothered if I asked reasonable or dumb questions. I asked advice on other plumbing issues in the house and was quite helpful. In terms of the relocation of the outdoor faucet, he was quick but thorough, and gave me several options as to where the faucet could/should go. He gave me maintenance instructions for proper 'winterizing' to prevent future problems. I had also recently bought a toilet ready to be installed DIY. I asked his opinion on the brand and he told me his professional opinion bluntly. He gave me his recommendation and where I could purchase it. Great job, happy with the outcome.

    Answer from pro:

    **Thanks Ed** It was a pleasure reading your review, we certainly appreciate the kind words and value knowing how satisfied you were with our service. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 2 Feb 2010
  • Review from SW
    Rating: 5 out of 5
    Review left on 21 Jan 2010

    replaced damaged pipes

    Drainworks responded promptly to our call, identified the core problem (tree roots), and scheduled work so that it wouldn't run over the weekend if additional problems were found. Since of course additional problems were found, this was appreciated. The workers were courteous, put down fabric to protect the floors, and cleaned up after themselves. The reason we docked them a point was because the final camera inspection wasn't done the day they finished the work, it would have been much more convenient than setting up yet another appointment. Also, I would have appreciated seeing the damaged pipe length at the end, to get a sense of what we just spend several thousand trying to fix.

    Answer from pro:

    **Thanks SW** We appreciate your review and thank you for taking the time to share your experience. We do try our best to return as soon as possible to provide the no charge final camera inspection for our customers, but dependant on call volume and when the project is actually completed, this procedure may be pushed into the next date. Regarding “seeing the damaged pipe”, unless requested, the damaged pipe is disposed of, however, if our customers remain on site during the repair, the damaged pipe would be visible as it is removed. Hope this sheds some light on your concerns as we do look forward to being the plumbing and drain service providers you rely on. Thanks for choosing DrainWorks.

    Reply created 2 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2010

    Backed up drain

    I called drainworks on a Sunday morning just after the holidays Our drain was backed up and we couldn't use any water or our toilet They had a plumber out with in a few hours who explained if they could not unplug it with a snake there would be know charge Then he explained all the details if we needed a camera He was very thorough and answered all our concerns we were very pleased with their quick and precise service There quick snaking did the job! We are very pleased with them!!!

    Answer from pro:

    **Thanks Teresa & James** We are grateful for this glowing review on the positive service you received from DrainWorks. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 2 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2010

    plumbing leak

    One week before Christmas I called Drainworks regarding dripping water in the basement. We had also noticed dampness in the dining room ceiling which was directly above it. Initially I was given an appointment a few days hence but promised that they would come sooner if a cancellation occurred. Within two hours they called back and said someone would be there within the hour. Right on time the plumber appeared and promised that he would not leave until the leak was located and fixed. True to his word, he painstakingly searched for the source, which was eventually tracked to a pinhole sized opening in a pipe above the dining room ceiling. Within minutes he replaced the defective section of pipe. Although it was necessary for him to cut several holes in the ceiling and walls in order to find the leak, he took pains to minimize the damage. He was professional and courteous and even made sure that he cleaned up afterwards. I don't know what damage we might have sustained had Drainworks not come to our rescue so promptly. Thank you Drainworks!

    Answer from pro:

    **Thanks HJ** We certainly do appreciate your review. Thank you for taking the time to share this experience. It is rewarding to know that you were satisfied with the prompt service you received. Thanks for choosing DrainWorks, we look forward to being the plumbing and drain service providers you can rely on.

    Reply created 2 Feb 2010
  • Review from Rui
    Rating: 4 out of 5
    Review left on 17 Jan 2010

    Drain repairs

    We required some urgent drain repairs and a few days before Christmas. The folks from DrainWorks were prompt in doing what was agreed, completed the work in a thorough manner. There were twom coponents to the work and this was all done in one day. They were allocated the necessary manpower and equipment to get the job done. I can't claim that the cost of the job was a bargain but then again we usually get what we pay for. I would not hesitate to recommend DrainWorks Plumbing as there is goof value in a job being done well and done in a prompt manner.

    Answer from pro:

    **Thanks Rui** We certainly appreciate your review, thank you for sharing this experience. It is rewarding to know that you were satisfied with our service and valued the outcome of our efforts. Thank you in advance for any referrals, and thank you for making DrainWorks the plumbing and drain service providers you rely on.

    Reply created 20 Jan 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Jan 2010

    partial drain replacement/replaced lead pipe outside

    We found the staff polite and knowledgeable. They showed us everything on a scope and discussed with us what should be done right now and what we could postpone. The work was done in a timely manner and the house and property were kept clean. We know that the price to replace the lead pipe with copper was comparable to the City of Toronto's prices. Would certainly recommend Drainworkds to friends and neighbours.

    Answer from pro:

    **Thanks Shirley** We are grateful for the review and the kind works. Thank you in advance for any referrals you make on our behalf and thanks for choosing DrainWorks. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 20 Jan 2010
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Jan 2010

    Several tap repairs

    Jeff Wright gave us a range of prices and features for tap replacement and advised us re this vs. repair of present ones. Although efficient, his work and manner were also friendly and gave us the impression that he was truly concerned with our plumbing situation. (Agreement #70950. Dispatch #278455)

    Answer from pro:

    **Thanks B&D** We appreciate your review and thank you for choosing DrainWorks. It is nice to learn that you were pleased with the level of customer service provided by Jeff. We look forward to being the plumbing and drain service providers you can rely on.

    Reply created 20 Jan 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jan 2010

    leaking into basement due to cracked rain leader pipe

    just before christmas, we had water leaking through the basement wall just where the downspout pipe went into the rain leader pipe. not only had this pipe cracked but it had partially collapsed and was almost blocked with mud. i was dreading a mess of long duration as the drain pipe under the basement was also blocked with mud and debris. i was assured that the work would be completed in one day- and it was -with minimum mess. the outside excavation and the 16 foot trench dug in the basement was left cleaner than i thought possible and completed in the one day as promised. the final inspection was even done sooner than the time i was told to expect someone, leaving me extra time for christmas preparations. i have used drainworks before and am very pleased with the quality of the work done, the professionalism of the technicians and the promptness of the service

    Answer from pro:

    **Thanks Mary Jane** It was a pleasure reading your review, thank you for taking the time to share this experience. It is rewarding to learn that we were of assistance to you so close to your holiday preparations and that you were satisfied with the quality of our work. We value your patronage and thank you for continually relying on DrainWorks.

    Reply created 20 Jan 2010
  • Review from M.A.
    Rating: 5 out of 5
    Review left on 15 Jan 2010

    Replacement of Internal & External Drain Lines

    Armando came to do a video inspection of my drain lines which revealed broken lines in and outside the house. He was very professional,explained the nature of the work involved and provided accurate and complete estimates for both the internal and external work. Under his capable direction, his crew finished the job in one day. They kept me informed of the project, answered my questions and did a thorough cleanup at the end of the day. Also, Armando advised me of the steps to follow to appply for a city grant for tree roots in the external line from a city tree. I was very pleased with the great service provided by Armando and his crew.

    Answer from pro:

    **Thanks M.A** We certainly are grateful for the review and were pleased to learn that you were so satisfied with the service you received from Armando and DrainWorks. We look forward to being your plumbing and drain service providers should you require our assistance again in the future.

    Reply created 20 Jan 2010
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