Dupont Heating & Air Conditioning Ltd

Rating: 4 out of 5

Dupont Heating & Air Conditioning Ltd reviews (117)

  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 7 Aug 2016

    Air Conditioner

    Our air conditioner broke down in the middle of a heat wave and we didn’t have time to check reviews of air conditioners or contractors. We called Dupont and they quickly installed one. It is very noisy. The neighbour started complaining immediately. The neighbour on the other side has an air conditioner that is about 15 year old and it is less noisy. Mario said that we bought a cheap model. But he never discussed different models or the advantages of different models. He had the serviceman install a “jacket” over the compressor, but it is still noisy. Mario should have known that noise is a big concern in downtown Toronto. Now we have to live with a noisy air conditioner and complaining neighbours.

    Answer from pro:

    John, we are sorry to hear that your new install is not meeting your needs. We always try to recommend models that meet the customers’ requests while respecting their budget – which is why you were recommended said unit. The sound blanket that was put on the system should have rectified the issue, if it did not the issue may be with the fan itself. Please give us a call if there still seems to be an issue in the new cooling season and we will gladly come out to have a look. Thank you, Nicole Office Manager

    Reply created 17 Mar 2017
  • Review from Palazzetti Furniture
    Rating: 5 out of 5
    Review left on 26 Apr 2016

    Air conditioners

    Mario was a big help in determining what my needs were for air conditioning in a space with very high ceilings. Work was done on time, on budget and works great.

    Answer from pro:

    Thank you for your feedback! Dupont always strives to provide accurate and timely service in a professional manner that respects the budgets of our customers. We hope you’ll continue to use our services in the future! Thank you, Nicole Office Manager

    Reply created 17 Mar 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 3 Apr 2016

    New Igniter for the Furnace

    I cannot recall exactly what we were charged and they never sent an invoice as they said they would. What I do remember is that when I checked the what an igniter installed should cost I saw that they had charged a inordinate amount. The fact that they overcharged and failed to send an invoice puts this company in the bad bad bad books.

    Answer from pro:

    We are sorry to hear that you are dissatisfied with our service; however, the cost we provide for the igniter (as with any part) is a fixed cost that reflects the cost given to us from our suppliers plus our labor. As for the invoicing, during the busy season we can get an extraordinary volume of calls...unfortunately, the invoicing may take a little longer than usual – we apologize for that and appreciate your feedback. Thank you, Nicole

    Reply created 17 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Mar 2016

    Unexpected Furnace Malfunction

    I would like to share my experience with Dupont Heating & Air Conditioning. We went for one week vacation and when we've came back to our horror our house was cold. We have realized that there is something wrong with our furnace. It was late Saturday night! I've called Dupont Heating & Air Conditioning and left a message. Right away I've received a call back from Mario, who tried to help me over the phone to see if we can fix the problem. I was really appreciative of him taking the time and trying to resolve the issue. Unfortunately, I was not able to fix the problem. Mario got into his car and showed up at my house at midnight! I was so relived to see him, as I was dreading the cold night in the freezing house with two little kids. Mario was very professional, knowledgable and caring! For Mario it wasn't important to charge me extra for late night weekend visit, but to make sure that our furnace was up and running! I was so grateful to him and relived to have the warm house again! After that we've done the maintenance of our furnace with Dupont Heating & Air Conditioning. Hameed, who came to our house, was also very professional and very precise. He checked every detail and took his time to do his job. Job well done! (BTW we've done furnace cleaning before the winter with different company and with my own eyes I've saw now that they never cleaned the vents or other parts....it was a joke!) I wish I've found Dupont Heating & Air Conditioning sooner... Now, knowing that there is Dupont Heating & Air Conditioning I have a peace of mind, as I know that if there is something wrong I can call them and they will be there for our family! They provide a service 24/7 and they mean it! Karolina

    Answer from pro:

    Karolina we are very grateful for your outstanding review, thank you for taking the time to write about us – your feedback goes a long way. Dupont takes pride in our ability to provide a professional service to customers in a timely manner, while also respecting our customers’ budget – especially when they don’t have heat! Moreover, we appreciate your feedback for our technician – Hameed – you’re right, he is very professional and precise! All of our technicians do their best to complete their jobs thoroughly, and your feedback helps us continue to grow as a small business. Thank you, Nicole Office Manager

    Reply created 17 Mar 2017
  • Review from Customer of Dupont Heating & Air Conditioning Ltd
    Rating: 5 out of 5
    Review left on 7 Mar 2016

    I had a roof furnace that was electric and Dupont Heating took it off the roof in the rain and installed a new high efficiency gas furnace.

    I had an old roof furnace that was electric and Dupont Heating took it off in the rain and installed a new high efficiency gas furnace. Mario is a gem to work with and his staff are great. I would definitely use them again.

    Answer from pro:

    Thank you for your positive feedback, Dupont offers 24/7 emergency service to our customers to ensure they are always being looked after – regardless of inclement weather. We are glad to hear that you are happy with your new install, and hope you’ll continue to consider us for future work. Thank you, Nicole

    Reply created 17 Mar 2017
  • Review from Customer of Dupont Heating & Air Conditioning Ltd
    Rating: 5 out of 5
    Review left on 19 Feb 2016

    Gas Furnace Installation & Excellent Customer Service

    We had a Carrier gas furnace installed a couple of years ago, and are writing now to share the positive experience we've had with Dupont Heating and owner Mario. Despite what other customers may have experienced, we've personally have had an excellent experience with Dupont Heating, and would recommend them without hesitation. We are very happy to have upgraded our gas furnace unit to a high efficiency unit. What makes Dupont Heating stand out from other heating companies is their post-sales customer service. They have a 24/7 customer service helpline, and it is reassuring to know that you can always speak to someone from the company if you have any concerns you may have. Whenever we had any questions about the operation of our heating unit, or any other HVAC related questions, Mario always responded very quickly and professionally - even showing up to our home when needed. We have found that their team are a dedicated group who are more than willing to answer questions and provide help however they can. They stand behind their products and provide excellent service. We would recommend Dupont to anyone looking for a gas furnace and excellent customer service!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Feb 2016

    Unbelievable commitment to their business!!!

    I called DuPont. Their receptionist Nicole took my call. She was very helpful but it seemed there weren't any available service reps to come immediately (we had no heat and its -20 today) Nicole said she had a solution. Louie one of the owners came out to us personally. Louie was at my door in 15min. Identified our minor furnace issue in minutes. Charged us the minimum service charge!!! We have heat. This all in less than an hour since I first made the call. Unreal. Thank-you DuPont!!
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Feb 2016

    Installation and maintenance of furnace, A-coil, air-conditioner and humidifier.

    Dupont Heating and Air Conditioning installed my furnace, air conditioner, A-coil and pipes, and humidifier 2 years ago. I bought a Carrier system at a good price. The installers were courteous, tidy and got the job done in one day! Just recently, the owner, Mario, came quickly on a cold night when my furnace was acting up and fixed the problem pronto. The service is great, personal and well-priced. Dupont is right in my own community and serves its community well - much better service than a "big box" or national chain would provide. I highly recommend them.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2016

    Water Heater

    I have been using Dupont since 2004. I recently had a problem with my water heater and they did an AMAZING job. Their service is impeccable and they are very responsive. I would highly recommend them vs. the big box options.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2016

    New boiler/furnace installation

    From my first contact with Nicole in the office to Mario's service visit to the techs Danny and Sam we could not be more thrilled with Dupont! A nightmare carbon monoxide problem was resolved quickly and competently. The pricing was fair and matched our initial quote (which was very comparable to competitor's pricing). The installation was completed in a smooth and timely manner with minimal mess and inconvenience. We would not hesitate to recommend Dupont for any and all heating and air conditioning services. Bravo, you guys!!!
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