Dupont Heating & Air Conditioning Ltd

Rating: 4 out of 5

Dupont Heating & Air Conditioning Ltd reviews (117)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2017

    AC unit replacement

    Our commercial AC unit broke in the middle of the summer so I called Dupont heating for help. They send a technician that was able to see that our old ac unit could not be fixed so we needed a brand new one. Dupont sent us a quote for the new unit which we decided to accept after looking at other prices. The technicians came prepared and on time to installed the new unit. They worked very hard to make sure the new AC unit was is up and running by the end of the day as they promised. Mario and the whole Dupont team are professional and reliable. I would recommend this company a 100% they are absolutely amazing people to work with!
  • Review from westbass54 .
    Rating: 5 out of 5
    Review left on 9 Aug 2017

    Furnace, AC, Hot Water Tank replacement to high efficiency

    Mario and crew were excellent. The work and equipment supplied were as quoted and finished on time. I am already pleased with the follow up. I highly recommend this company.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Jun 2017

    ductless AC

    We have central AC in the house but the 3rd floor got always hot with little relief from the central system. We discussed two options with Mario who came within 24 hours of our call and explained all pros and cons. In the end we had a Mitsubishi installed in the 3rd floor hallway. We paid a deposit (50%) on booking, the crew (Fabian and John) arrived as agreed, Fabian devised the best route for the electrical from the main floor el box and the best spots for the indoor and outdoor units. They covered the work area, worked diligently, caulked everything, cleaned, left us with manuals and documentation and explained how to operate the remote, etc. All staff we met or talked to were friendly and efficient. Nicole can sometimes get very busy but there is nothing that she could not handle and sort out. The price was perhaps not the lowest but the service was swift and excellent. We love to support local businesses in our area, and would recommend this company to anyone in the GTA without the slightest hesitation.
  • Review from Steve Kralik
    Rating: 5 out of 5
    Review left on 5 May 2017

    Hot Water Tank

    My rented hot water tank died. I called Mario @ Dupont Heating & Air and they were there within a few hours with a new upgraded water tank,,, Great Service,,,, what's best is that I stopped the insanity of renting , so my savings will be large now that I bought from Dupont Heating & Air and their service is always the best....I have used Dupont Heating & Air in excess of 10 years for Furnace , Air Conditioning, and humidifier and have lived problem free from these ,Great people, Great Service......and the best thing, they are just an email away and they always respond ...Terrific Company .
  • Review from Customer of Dupont Heating & Air Conditioning Ltd
    Rating: 0 out of 5
    Review left on 20 Apr 2017

    air conditioner

    Dupont installed two air conditioners for me two years ago. The system has not performed well. When I called to get maintenance and diagnose repairs they repeatedly changed appointments on me and didn't follow up. I really recommend trying a different company.
  • Review from Caroline Robbie-Montgomery
    Rating: 5 out of 5
    Review left on 8 Mar 2017

    Ductless Air Conditioning

    We have an 1880 Victorian in downtown Toronto that has been stifling in summer for 30+ years. We finally had ductless air conditioning installed by Dupont this spring and couldn't be happier. Mario took the time to come and meet with us to review the installation and a minor hiccup was solved in less than 24 hours. They came when they said they would, did the work in the time they estimated in a clean and efficient manner and followed up to make sure everything was as it should be. I would recommend Dupont to anyone looking to improve their HVAC systems.

    Answer from pro:

    The team here at Dupont Heating is thrilled to hear such good feedback, and we’re proud to be a service company you can rely on. We’ve been in the industry for 53 years now and continue to strive on improving and providing excellent service to our customers. We’re happy to hear that your experience with us was great and we hope you will continue to consider us if you require future service. Thank you, Nicole Office Manager

    Reply created 17 Mar 2017
  • Review from Customer of Dupont Heating & Air Conditioning Ltd
    Rating: 0 out of 5
    Review left on 10 Jan 2017

    Furnace Fan motor serviced

    Disgusting work ethics. A man named Mario installed my furnace 12 yrs ago. Only after a few weeks It kept breaking down every few days and each time he charged me. In the end I had to call Carrier who got Dupont Heating to rectify it and actually replace it because it was the wrong furnace without an apology! Recently the same furnace broke down - it was the fan motor. I only called them being an existing customer and was surprised to see the same Mario. He quoted over a $1000 plus $200 for looking at it for a few minutes in an arrogant manner just like he was 12 years ago. He even suggested he put in a new furnace! I went with another company and the total was $390 and it works great! I was burned twice by Dupont Heating.

    Answer from pro:

    We apologize that your experience with us was dissatisfactory. We are typically known for our exceptional attention to detail and courteous service, and we regret that we missed the mark. To address your concerns, the part in question was actually an inducer motor – and the reason for failure was due to a lack of maintenance. Maintenance is a service we can provide but it is the responsibility of the customer to ensure their unit is being maintained regularly. For this situation, we did everything within our power to rectify the issue. Our cost is a fixed cost that reflects the price the supplier provides us plus the cost of labor. Our costs are competitive with the rest of the industry and we are very surprised you found the replacement for so low, but we are happy you found a fix. If there are any future issues we would still be happy to work with you, or if you would like to discuss this matter further...please give our office a call. Thank you, Nicole Office Manager

    Reply created 17 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Nov 2016

    New Furnace !!

    Mario was correct, if the furnace is installed properly and then Maintained properly it will last you a long time. I had my new Carrier Furnace installed 2 weeks ago and I DO NOT regret hiring Dupont Heating & Air Conditioning . The Installers walked in with a smile and left with a smile. They took their time to make sure my furnace was installed correctly. They were very clean, and professional. I am very happy with the service I received and I highly recommend Dupont Heating & Air Conditioning.

    Answer from pro:

    We are so delighted to hear that you had such a pleasant experience with us! It’s true; our installers are a wonderful team who are always happy to serve our customers – with a smile. We’ll be sure to contact you and remind you when you’re due for your next maintenance! We look forward to working with you in the future. Thank you, Nicole Office Manager

    Reply created 17 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2016

    new furnance

    The workmanship was amazing The work was done very professional and clean. I would highly recommend this company to anybody who needs to install a new furnace air conditioning unit. They were very helpful with any questions you ask them.

    Answer from pro:

    Here at Dupont we strive for excellence and quality in our service, and we appreciate your reviews – which encourage us to continue providing great service. We thank you for your recommendation and hope you will continue to consider us for future work! Thank you, Nicole Office Manager

    Reply created 17 Mar 2017
  • Review from susana albuquerque
    Rating: 2 out of 5
    Review left on 12 Sep 2016

    Furnace Repair

    My furnace broke down in the middle of the winter and I was charged an Inordinate amount to replace one single igniter. I would not recommend this company at all - they charge WAY TOO MUCH money for an igniter. Also, I had to ask for an invoice / a receipt a couple of times before I actually received one. I just repaired my air conditioner (a very similar / comparable service - replacing a comparable piece) and I only paid one quarter of the cost!

    Answer from pro:

    Susana, we apologize for your dissatisfaction with our service. Dupont appreciates your feedback and we will consider it for future work. To address your specific concerns – the pricing of the igniter we provided is a standard in the industry; our cost reflects the price provided to us from the supplier and our cost for labor. In regards to the invoicing, we do apologize, during our busy season we receive a large volume of services call. It can occasionally be difficult to respond to everyone in a timely manner. Again, we thank you for your feedback and if there is anything more we can do to rectify the situation...please contact our office. Thank you, Nicole Office Manager

    Reply created 17 Mar 2017
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