Dyson Canada Ltd. reviews (119)

Dyson customer services is worst one. My v12 vacuum stopped to work 3 months ago. I have reached them but nothing happened. It broke down in only 9 months. My machine has warranty. They always come up with something. Ome time they say there ia a technical glitch, the other time they can't reach my information. They even said that we will send you a new machine in 3-5 days but it had been 1 month. I WON'T BUY DYSON PRODUCT EVER AGAIN.

I exchanged a $1500 stick vacuum for a $1300 stick vacuum because it was too heavy and giving me tendonitis. The exchange process was painful. I have been trying to get a refund for the difference for four months without success. I have spent hours on hold, literally. Every time someone tells me the credit will appear on my card within 48 hours. It never does. I will never buy from them again and I was a very loyal customer - three vacuums, many hair tools and two fans/purifiers. So long Dyson!!

My personal experience with Dyson was very bad, I never received my product, it is impossible to contact customer service and my emails were never answered, unfortunately I lost my money and their products are not cheap.

Same feedback as others below. Dyson is highly unreliable, and their agents, while pleasant, do not follow up as promised. I bought and returned a defective Dyson airwrap. I agreed to an exchange. I returned the unit using a Dyson account Purolator label. I called (one hour wait) to confirm shipping since I didn't receive a shipping confirmation. I also emailed (no response) and did the chat 3 times - all agents promising that I would get the shipping notification shortly. I did not receive the shipping notification, and was later told that they didn't receive the unit. They then found the unit one week later, and advised that I'd have to wait another 14 business days (or 30 days - both timelines claimed) to be able to cancel the order, if I didn't get a shipping notification. Brutal customer service for such a large company. Would never buy from Dyson online again.

I had issues with the delivery of a vacuum I purchased and a missing part. When I contacted the company about getting credit for 2 day shipping that I paid extra for, the response was a canned response of "someone will get back to you within 24 to 48 hours". That time passed and they didn't reach out to me and I didn't receive a credit. I attempted to post a review on their website, just stating the facts of my purchasing experience and giving them a 2 star review. They rejected my review my review stating it didn't meet "their standards". I have contacted them to ask them what I need to change in my review to post it, but haven't heard back. It appears they moderate what is posted on their site so they don't receive too many negative reviews. I would not recommend the company. I really thought they were better than this.

If i can give them 0 star i will! I have a big problem With this unreliable company! I bought a Dyson supersonic hair dryer $549.99 before tax, the same week the price dropped to $$439.99 for the mother day. I called to the price match department and they make me send an email with the links and screen shoot (they waisted my time for around 2 hours) the Dyson representative said is all good and they going to refund those $110 between 7-10 business days, its been 2 months since that time and i have $0 back. Also I talked with the supervisor his name is timothy and he said he is going to call me back and make a solution of this, of course never happened at this point i dont trust on this people because they are unreliable!!

h, Dyson, where do I even begin with this debacle? Let me share with you the unfortunate tale of my online purchase that turned into a nightmare of cancelled orders and pending charges. Brace yourself for the frustration. Imagine my excitement when I decided to purchase a Dyson vacuum online. I navigated their website, filled my virtual cart, and eagerly awaited its arrival. Little did I know that my enthusiasm would soon be crushed, repeatedly, like a bug underfoot. Not once, not twice, but four times my order was cancelled. Can you believe it? Four times! Each cancellation left me bewildered, searching for answers. But all I received were empty apologies and a helpless shrug from Dyson's customer service. They offered no explanations, no solutionsjust a cold, hard truth: there was nothing they could do. Meanwhile, my bank account suffered the consequences. Over $4500 remained trapped in a purgatory of pending charges. The vacuum I so eagerly desired seemed to slip further away with each failed attempt. In a feeble attempt at restitution, Dyson had the audacity to suggest that I purchase the vacuum elsewhere, albeit without the promised 15% online discount. How generous of them! As if I hadn't already wasted hours of my precious time and endured endless frustration. It's as if Dyson thinks customer satisfaction is an outdated concept. They seem content with dashing hopes and leaving loyal customers high and dry. The 15% discount, once a tantalizing incentive, became a cruel miragea promise just out of reach. This entire experience has been a lesson in resilience and restraint. I've learned to temper my expectations and to approach online purchases with caution. Dyson, on the other hand, has shown a remarkable talent for alienating customers and tarnishing their own reputation. So, my friends, be warned. Should you venture into the realm of Dyson's online shopping, tread carefully. Learn from my ordeal and steel yourself for disappointment. As for me, I bid farewell to Dyson and search for a company that values its customers and stands behind its promises. May you have better luck, my fellow consumers.

If you have a problem with your machine, you will gi around in circles with their support team and get nowhere. Im almost at the poinof throwing out my machine. If you purchaone l pray it has no problems, could be great product if their support team would actually do somthing about it and not telling me to do a clean cycle every email. Im smart enough to try this first!

DO NOT BUY!!! It does not work. Customer Service is HORRIBLE . My children split their money to buy a Corrale hair iron directly from Dayson on December 9, 2022 to give as a Christmas present for their mother, on December 26 we notice that the hair iron does not work it turns on and goes off immediately, I contacted Dayson customer service immediately to report the problem, they told me to return the iron, they were going to send me a new one, I made a small point with a pen on the iron and I send it on December 27 two weeks later I supposedly receive another new hair iron ... FALSE it was the same hair iron with the pencil point that I had done and still with the same problem still that did not work Dayson has done nothing to fix the iron, after calling Dayson customer service again to explain the problem they tell me they are sorry it was probably a mistake so that I send the iron again and they will send me another 19 days after i receive the iron another color different from the one we had chosen my wife tries the iron and its does not straighten the hair we look at the iron and the pads do not touch there is a space between the pads the rubber around the plates came out again we contact Dayson customer service and I say the problem and that I no longer want their hair iron that I want a refund, Dayson replies by message that they cannot refund me and can no longer change my iron because the 30- day exchange and refund guarantee has expired they offer me a repair and can give me a $25 for the inconvenience (Really a Shame on Dayson) with the two returns Dayson took 34 days to return the product to me, I currently have a product at home that is of no use to the money wasted on Dayson. I sent a 10-day Consumer Protection Agency to Dayson who never replied to me. I am currently waiting to see a lawyer and I am trying to get in touch with a TV show here in Quebec so that the people learn more about this company which gives a very bad product and service.

Do not order if you are under time constraints of any kind. Ordered item and paid extra for two day shipping. This allowed for several buffer days (needed it Friday). Ordered it on a Saturday so that it would be shipped Monday. To my surprise the label was printed on Tuesday night with a Saturday arrival date. For such an expensive item, unacceptable. I could have just taken the two hour round trip to go get it in the city.