Dyson Canada Ltd. reviews (119)

I have a v10 purchased in 2018. Not happy with my cordless vac.not quite 4 yrs old and has been nothing but trouble. Began to pulsate so a new motor was sent.severe plugging up and I have to clean it out every time its used. Power switch does not work. Suction is terrible as it picks up junk then drops it. Any ideas

Dyson has no integrity. I purchased 2day delivery for online order (>$800) and instead of that, it is 8 days, no opportunity to cancel even tho they acknowledge their utter failure.

I purchased a Dyson air purifier / fan unit - the best they had in 2019. The box was sealed and the item appeared new. After owning it for 2 years - I attempted to have it serviced when it developed a wobbling sound whenever on rotation. Upon contacting their "customer support" I was advised my unit was pre owned and already regsitered (news to me!). I was given the run around and after about 10 emails and providing the proof of purchase provided to me by the vendor - they have declined to assist me with my unit. I own 3 Dyson vaccums, 2 Dyson fans and the other fan that I was trying to get serviced. Once these items break down they will be replaced by another brand. Terrible customer service.

I bought a vacuum cleaner from them. In less then 1 year the battery stopped working. I called customer service and they made me pay $44 to buy a new battery. The only reason why I bought Dyson was because of it's quality product. I guess I was wrong. Never going with this company again.

the motor down broke from my Dyson( it was a present 4 years ago) never even got a response to the e-mail - to order a new motor! Also it never picked up dog hair - like my 60.- dollars dirt devil does perfect! after waiting for 4 months - the whole set will go in the garbage!

I purchased Dyson Ball Multi Floor 2 through Dyson website in December 2017. I did not use it in the first 30 days. Then, I tried using it on floors and carpets with brush roll on and off. The base suction was very weak. All it kept on doing was pushing the dirt around. When cleaning carpets, the brush roll stopped spinning after 5-10 seconds. I had to press the brush roll start button repeatedly to keep the brush working. After using it for 4-5 times, I contacted Dyson Customer Service via email to report the issues. I was told that the product could not be returned after 30 days of use. Their response time was slow. Each and every time I had to deal with a brand new person who asked me the same questions over and over again. I asked to have one representative to be assigned to my case, but next time around I dealt with 3-4 new representatives. I followed all troubleshooting guidelines recommended by Dyson representatives. After communicating with multiple and inconsistent Dyson Customer Service representatives via email, the issues were still not resolved. I sent the product to the nearest Dyson repair centre, as directed by Dyson Customer Service representative. It took around 7 days for them to send it back to me. I took it out of the box and tried using it. The issues were still not resolved. I called Dyson Customer Service to find out about the repair work completed at the repair centre. Dyson Customer Service representative failed to provide full information on the work completed. I asked to speak with a supervisor to file a complaint, but was told that the supervisor was in the meeting. I asked for the supervisor to contact me immediately. Dyson Customer Service representative stated that a supervisor will call me in 24-48 hours. It has been more than 48 hours now. I have not heard back from the supervisor. My Hoover vacuum, which I purchased 11 years ago, outperformed Dyson Ball Multi Floor 2 vacuum big time. I never had to worry about my Hoover vacuum not cleaning as advertised nor did I have to contact their Customer Service for anything. I am frustrated and disappointed in Dyson product. I trusted the Dyson brand and spent $500 on a faulty vacuum that cannot clean as advertised. Shame on you, Dyson.Buyers, do not fall in the same trap. Dyson seems to invest a lot in its misleading advertising and not in its products and support.

I am a loyal customer of Dyson. First of all, i would like to say I am a very satified customer with dyson products. I've purchased three dyson vacuums over the past 5 years. My mind was totally changed after today's conversation with your dyson customer service department. I placed a dyson supersonic hair dryer product order over the phone on November 27,2017. The person who helped place the order said i would receive the order within 7 to 10 days. It was my wife's birthday gift. 15 days after, on december 12, 2017, i called in after i realized i still haven't got the order. The first person answered my phone directed me to the US department, then i was redirected back to the Canadian department .The third person i spoke to was anita. After i explained what happened to my order, she apologized to me and put me on hold to find out what's wrong with my order. She came back after almost 30 minutes and told me my order was cancelled due to an inventory error. ARE YOU SERIOUS!? How could you cancel an order without notifying your customer? She quickly offered what you could do to me which made me feel even worse. First of all, the iron and pink one was not in stock. Only were there two other colors i could choose from. Second, the original one was a limited edition so it came with a case,the other ones didn't come with it. I asked her if she could do something about the price since it's not the color i wanted and there was no case. The answer was immediately "NO" and she said she didn't know why the person who did my original order gave me discount. Come on, you should ask your coworker this question not me. Such a poor customer service. Why should i pay almost $500 for a product with wrong color and without a case for it. It is ridiculous!!!!!! Two days after the call, I finally received an email saying my order was cancelled. what a job!

Had this vacuum for two years. The power head stopped working after 8 months. Dyson would not replace it so we ordered a new power head. This one lasted a few months and we have now gone through three. Not spending any more money and am very disappointed that Dyson has not stood behind their product. 500 dollars plus the hundreds for replacement parts in two years is not worth it. I tell everyone I see in the store who is looking at the Dyson to stay away. Don't waste your money.

Bought this vacuum 2 years ago from home outfitters. I have a love hate with this vacuum. The Dyson DC 72 stick is a very powerful yet light vacuum. It's great on stairs and carperts . My only complaint with it is emptying the canister. I do it outside because it can lift some dust if not careful. On one occasion I had to call the company directly (Dyson) and got great customer service. Good product.

I have had the best experience with Dyson and their customer service. Within 30 minutes, they were able to find a solution to my issue and ship me the parts that were needed. I will support them for my entire life.