Dyson Canada Ltd. reviews (119)

I ordered the warm/cool purifier online and during the purchase process there was no indication how it would ship. Because it is going to a residence, I need Canada Post. The private couriers are fine for business to business, but horrible for residences. Therefore, I would only accept Canada Post. I had to contact Dyson AFTER the purchase to find out that it uses Purolator (the worst), so I cancelled the order. Getting in touch with Dyson was not easy via phone, although it did respond to emails promptly. I digress to explain Purolator. It leaves notices at one's door instead of deliveries (I am retired, at home). I reviewed the security video at my condo ... saw the truck pull up, the driver get out with a notice, put it on the condo front door, and leave. The notice said "available for pickup at our distribution center" .... which is 30 kms away. Anyways, Dyson cancelled then sent me an email saying it would refund me my purchase price in 30 days! Huh? Dyson will use my funds for 30 days. Disgusting and disgraceful. Dyson is horrible to deal with.

Purchased the Big Ball canister in April. My order was processed efficiently and received quickly. After a few uses I decided to return the vacuum as I found there is a design flaw which causes dirt, dog hair, etc to get stuck at the connection point where the hose connects with the wand. I called customer support and they suggested I wipe down the hose and vacuum with a dryer sheet that this should solve the problem. I was skeptical but agreed to try this. This helped remove the static on the vacuum but did not solve the problem of hair, dirt, etc getting caught in the hose. Called support again and there was no problem to return it and I promptly received a paid return label for Purolator. The company does state that it could take 30 days to process the return which is a ridiculous amount of time given today's technology. It has now been in excess of 30 days and still no refund on my credit card. After two phone calls I am told that it will take a further 3-5 business days. Completely unacceptable.

I have both a Dyson Fan and Vacuum. Both seem to be great products so far after a little over a year. Overpriced in my opinion, but in the end really good products. the fan both cools and heats our kitchen area quite well. The vacuum charge doesn't last more than about 20 minutes, we didn't buy the higher end one, it is still good for what we need. we don't use it for the entire house by any means. It is primarily for the kitchen and hallways and furniture. Having a large dog that sheds like crazy this has been a very handy tool to keep the hairballs under control. I do feel Dyson could lower their prices, that would be my only complaint.

I purchased this item on the advertised spiel about it being able to cool hot rooms and warm cold ones. It does neither!! I have used this fan for the last year and I am very disappointed with it's performance. I will never purchase another Dyson product.

A few years ago I purchased a Dyson 023 Vacuum. Its the best, and most powerful vacuum I have ever owned. I love it, and would highly recommend this product!!

VERY POOR customer service! Although the product was good while it worked, there was a safety recall and they have yet to repair the heater. I phoned over one year ago trying to have the heater repaired and although they said they would send a box to ship it back, they never did. I sent a follow-up email again requesting shipping box to send defective product back. Did not receive a response. I then waited on hold for over 45 mins and never had a live person pick up the phone. Not impressed. I do not recommend purchasing any Dyson's Expensive products for this reason alone.

You may think this strange, but I love to vacuum! And Dyson has certainly made my life easier with their bagless vacuums and technology. If I had a vacuum on every floor I would probably vacuum more than once a day! I did have one problem with the wand/suction apparatus but Dyson replaced promptly as it was still under warranty. I would love to try the Animal cordless system to see if it actually removes all the pet hair. Definite two thumbs up to Dyson.

I bought the cordless V6+, I've been very happy with this unit, the suction is great for a cordless and have no problem vacuuming my entire townhouse on a single charge. One downfall was the motorized head that comes with the unit, hair becomes easily tangled around the roller and is difficult to clean the hair from the roller. I called Dyson and let them know this and they sent me out a new motorized head with a soft roller like a paint roller free of charge(guess it's covered under the warranty) This new motorized head works excellent! Over all I'm very happy with this purchase, the price is not cheap but the unit is top notch, I totally recommend this product.

This machine has a recurring issue with the clutch burning out. In 7 years the clutch has required replacement. It was under warranty the first two times. Now 7 years after purchase the clutch has burned out again and Dyson will not stand behind their defective product. They are offering to repair if for $200 or give me 15% off the purchase of a new crappy Dyson machine. Several friends have also told me about their Dyson vacuum cleaners lasting for a maximum of 6 years. It's a consistent story. Don't waste your money on these products. You will have a terrible product experience and an even worse customer support experience!

I noticed within the first week of having my dyson animal dc51 that the bristols on the carpet beater were worn off. After the first month i performed the filter cleaning and noticed the suction tube between the carpet beater and the unit had split. Over time this tube split more and more until finally the unit now doesnt suck from the carpet beater. After talking to customer service i am now understanding that dyson and there 5 year warrantee doesnt mean crap. They refuse to cover the broken part claiming it is a wear and tear item. To my understanding just about every part of the unit is wear and tear. Then im told that the part i need which is a 4 inch flexable tube that has about 50 cents worth of plastic. Costs 50$. MY DYSON LOST SUCTION WITHIN 1 MONTH AND DYSON WARANTEE IS AS USELESS AS MY DYSON DC51 IS AFTER ONE MONTH I DO NOT RECCOMEND THIS PRODUCT IT IS GARBAGE