Insta Insulation reviews (576)

Hello Mike! It's so fantastic to hear that you are already experiencing a warmer, more comfortable home after your recent spray foam project! Thank you for taking the time to tell others of your satisfaction in working with our company. The whole team takes great pride in working with you every step of the way to ensure we have answered all of your questions and to make sure that you have all of the information you need to make the very best choice for your project. Thank you also for your kind acknowledgement of the professionalism of our install team. To us "Smart Comfort" means making you comfortable with our people and process as much as the end result of a cozier place to hang your hat at the end of the day! Our sincere thanks from me and the crew for such a kind review! Sincerely, Crystal - Customer Care

Hello Eric! I was so thrilled when I saw your review here of our Insta-Panels product for your truck wash project! Thank you so much for taking the time to give such a detailed account of your experience with Herman and with your application of spray foam and Insta-Panels. What I love best is that you are one of the first customers to talk about Insta-Panels. This product is a bit of a ‘best kept secret’ for us. As you've discovered, these rigid foam panels stop heat from radiating into the ground, and combined with the spray foam and pvc on your walls, you've got a heat-lock going on in that truck wash! Eric, I hope others will see your story and learn a little bit about the benefits of panel insulation. It is music to my ears to hear that you are impressed with the results of the insulation system that Herman recommended for your application. Mission accomplished! :) On behalf of Herman and the whole gang here at Insta, thank you so much for your business and for taking the time to carefully craft such a wonderful review. Many, many thanks! Sincerely, Crystal - Customer Care

Hello Derek! First, I want to give you a BIG shout out from our whole team to say THANK YOU for your repeat business! Our greatest reward is when your satisfaction with our past work prompts you to call us back when you need a hand with another project - we strive to be that trusted reno partner that is 'just a phone call away' for all of our customers! Derek, it was so great to hear how you did your own investigation to understand what was involved in performing your basement spray foam work on your own before making the decision to call for some help. I love it when people take the time to do this because that's where our team can really demonstrate the value of our service. As you have demonstrated so well with your comparison, what we really sell is 'peace of mind' - peace of mind that we come to the job with the right tools, the right products, and the experience and expertise to get to work and get the job done right, the first time, in no time! Sometimes the difference in the numbers on that piece of paper between doing it yourself and hiring the right help can easily get people thinking that it makes sense to roll up your sleeves and save a few $$$. When the decision is made to outsource your project, it becomes clear in a hurry that there is actually huge SAVINGS - in Time, Preparation, Frustration, Uncertainty, and the Risk of not achieving the desired outcome and that dreaded word - REWORK! Derek, we love it when the only finger that our customers have to lift is the one to dial our number for some help with their insulation project! Thank you not only for making a great choice to hire an experienced contractor to ensure your basement spray foam project was successful - THANK YOU for putting your trust in our team at Insta-Insulation! Sincerely, Crystal - Customer Care

Hello Francine and Bernie! Let me start by saying the pleasure is all ours! Thank you so much for taking the time to write and share the fantastic benefits you're already experiencing from your investment in spray foam. Did we forget to mention that spray foam is pretty much like a little zip-loc bag for your house, sealing in the heat, while locking out moisture and allergens? Of course, the fringe benefits are a longer lasting woodpile and a furnace that only has to report for duty part-time (not to mention the extra money in your pocket)! On behalf of Team Insta, here's wishing you a warm and cozy "Smart Comfort" winter! Thank you for sharing your story. Sincerely, Crystal - Customer Care

Hello Craig! Did you know that depending on the level of intensity, we use somewhere between 12 and 26 muscles to smile? Well, after reading your extraordinary review, I can guarantee you that Josh, Jerry, Alex, and me are all sporting at least a 26er and have probably recruited some extra muscles that the smile scientists didn't even know existed! Woo hoo! It doesn't happen often, but I'm almost quite speechless! On behalf of the entire team, we are so grateful for your generous recognition. I've said it before and I'll say it again, it really is the opportunity to work with great customers like you and your wife that really allow us to shine. It is when both the customer and the company collaborate to envision and execute a project plan that enables this level of success for all. We humbly, and sincerely thank you for your business, your trust, and the extra mile you've gone to share your appreciation. The pleasure is all ours and we couldn't be more thrilled that we were able to leave this impression. We look forward to delivering the same experience for your next project when the time is right! Sincerely, Crystal - Customer Care... PS - from here on in whenever my day starts to get a little rocky, I'll be coming back here to read this! :)

Hello MacFarlane Family! Your newly renovated "old house" sounds wonderful and for some reason I can't escape the image of a roaring fire and the smell of fresh baked cookies - or is it pie?! The way you've made everything about your new space sound so inviting makes me want to pick up some hot cocoa and come for a visit! :) MacFarlane's, I can't thank you enough for your kind review of our service and the genuine happiness you've expressed with our install team. No matter if the project is big or small, our guys can tackle them all - and always with great pride in their work. I'm so glad you had an opportunity to experience that first hand. Perhaps you've heard that "you've got friends in tight spaces". :) I am confident that when the wind starts whistling and the white stuff flies, that you will all be as snug as a bug in a rug, enjoying the many benefits of your newly insulated home. Thank you so much for trusting us with such important work to take care of your biggest investments - your family and your home! Thank you for sharing your story! Sincerely, Crystal - Customer Care

I am always deeply sorry to learn that we have disappointed a customer and I will start by saying thank you for your candid feedback. I also apologize for my delay in replying to your post here on Homestars. I felt it was important to speak with Andrew Houben to understand his perspective on your project and collect my thoughts before posting a reply. Johnstons, I understand we have left you feeling as if we did not provide you with the full value for your money on the insulation install work we recently performed, and that Andrew’s lack of response to your last note on September 11 left you feeling as if we do not care about your business. I can assure you with 100% certainty that this is not a fact, and will attempt to demonstrate that the exact opposite is true. Stay with me here for a moment… My understanding is that Andrew Houben visited your home not once, but several times to assess your project and work with you to stay within your preliminary budget. I also understand that he introduced you to the opportunity to take advantage of the current Union Gas rebate program in an effort to save you as much money as possible on the overall insulation work you were considering. We do in fact have a minimum charge of $700 for our services, but it is not our typical practice to break that down by line item for each customer. Andrew wanted to comply with your request because it was important to him to show you exactly what you were getting for your money and that there was nothing to hide. When Andrew learned of your unhappiness with the breakdown, he still wanted to make an effort to reassure you that he had delivered as promised by offering you a $50 gift card. There seems to be some confusion here as Insta-Insulation does not have gift cards for our services – what Andrew was in fact offering was a $50 gift card to a retail store of your choice. Johnstons, I hope you might take a moment to step back from the heat of the moments where we did in fact mess up i.e. 1) providing you with a confusing breakdown of the project after the fact, and 2) not responding to your last email message on September 11, and take another look at the whole picture where Andrew did make every effort to work with you to build an insulation plan that would solve your issues, save you money, and fit your budget. We do appreciate your kind words about your satisfaction with our workmanship and install team. It is bittersweet to hear that even though you have achieved a successful outcome, that it is overshadowed by a feeling of disappointment from what sounds like a simple lack of communication. On behalf of Andrew and the rest of the team, we are sorry for our part in that and will use this as a lesson to do a better job of setting expectations in the future. I will do my best to leave this on a positive note by extending our sincere thanks for your business. Appreciatively, Crystal – Customer Care

Hello Vince! Congratulations on making a great decision in choosing 2lb spray foam for sealing your ceiling! Spray foam is THE BEST insulation material to control both air leakage and moisture which has the added bonus of preventing mold growth! Did you know that WALLTITE ECO spray foam actually exceeds the requirements of the National Building Code of Canada? In addition to creating a tighter building envelope, you've also increased the structural strength of your home and added protection against premature building deterioration. My guess is this isn't news to you and that's why you selected Insta-Insulation's Foammaster certified install team to ensure the success of insulating your 3rd floor addition right the first time! Now that's Smart Comfort! Vince, thank you for investing your time in sharing your Insta-Insulation experience with others, and your money in choosing our team to perform this critical work for you. We sincerely appreciate your trust and your business! Here's wishing you many years of comfort in your newly renovated space! Sincerely, Crystal - Customer Care

Hello Junior! On behalf of the whole team at Insta-Insulation, we THANK YOU for shopping local and for choosing our team to complete the spray foam project for your bay window. Did you know that locally owned and operated businesses create more jobs locally and often provide better wages and benefits than corporate chains, AND, that locally owned and operated businesses recycle a much larger share of their revenue back into the local economy, enriching the whole community. Insta-Insulation remains very proud to support many activities in Brantford and surrounding areas and we thank you, Junior, for supporting us right back! We look forward to the privilege of working with you on your next project when the time is right! Sincerely, Crystal - Customer Care

Hello Doug! I like your friend already! :) We like to think "pleasant surprises" are our specialty! Actually - "no surprises" is really what we aim for. Our job is to make sure you have all of the information you need to make the best decision for your project. We love to hear that we're fast and fair, but more importantly we want to be know as the insulation people who take care - to explain everything well and to deliver as promised. Doug, thank you for choosing Insta-Insulation to make your office a more comfortable place to work. Insulation is one resource that's always on duty and will eventually pay you! Sincerely, Crystal - Customer Care