Insta Insulation

Rating: 4.9 out of 5

Insta Insulation reviews (576)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2014

    Attic insulation

    We had mould in our attic and used Insta to remove our old insulation and replace it with spray foam and blown-in and they were great. I decided to wait to write the review so that I could comment as to the effects of the new insulation and it's been great. We've noticed an increase in the warmth on our top floor during the winter and our gas bill was also lower than it had been prior to the work. This is definitely helpful given the frigid winter we've experienced this year. Jeremy was our initial contact and he was very prompt at responding to our call for an inspection and still had our quote saved 6 months later when we were finally able to do the work. The crew were always on time and prepared to answer all our questions and show us what they were doing throughout the whole process and this was true of all the crew who worked on the attic. Insta was also great at coordinating with Canada's Restoration services who did the mould abatement. This made the whole process that much easier because there was no lag time between jobs and it was done as quoted and planned without delays or complications, always a bonus when doing a home reno.

    Answer from pro:

    Hello DC&PS, we know how stressful a home reno project can be, as well as the challenge that is sometimes involved in coordinating the whole effort. Our goal is to work with you to make that process as easy as possible and it's great partners like Canada's Restoration Services that enable us to be successful in working together as a team to keep the project running on track, on time, and on budget. I'm so happy to hear that you were pleased with our service and took the time to let us know how we did. We can only get better if we know what our customers value most and also when we understand what we can do better. Thank you for your kind words about our team that was responsible for your project and for putting your trust in Insta-Insulation. It has been a pleasure working with you! Sincerely, Crystal - Customer Care

    Reply created 13 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Apr 2014

    Spray Foam - Crawl Space

    Insta-Insulation insulated my crawl space with foam – a process which involved some creativity and which had been rejected by another insulation company. I have a kitchen floor which is partly about 2 inches above a concrete block and partially over a closed-off space in the crawl space. In addition, my house is part of an old house which was divided in the 60s and there was a gap of about 4 ft. by 2 ft. in the far end of the division. This was in a small cul-de-sac with a reduced height. Insta-Insulation not only closed the gap and foamed the wall, they gave me a method which would seal off the edges of the concrete block part of the floor and which would reach the part of the crawl space separated from the main crawl space. I found the people I dealt with friendly, helpful, efficient, and informative. The assessment process and the actual foaming were pleasant as well as competent. I have been the happy beneficiary of the results.

    Answer from pro:

    Dear M. Mack, we couldn't be more pleased that we were able to "seal" and deliver a solution that did't leave you crawling the walls to find an insulation contractor that could solve your crawl space dilemma - we love a challenge! Thank you very much for your business and for sharing your experience with our company and team. There is no greater reward than a satisfied customer! Sincerely, Crystal - Customer Care

    Reply created 7 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2014

    New house construction

    This was a large project combined if both blown in attic insulation as well as some 2 pound spray foam. I had three different crews attend my site and all were knowledgable about their products and very professional. On all three days I was contacted the day prior to confirm their time of arrival and crews were punctual. While on site they were clean and very professional. All in all a very pleasant experience. I will definitley be using Insta insulation for any future projects,

    Answer from pro:

    Hello Jeff! We know first-hand how exciting and stressful building a new home can be so we couldn't be more thrilled to hear that our install team was able to make the insulation part of the process a pleasant experience for you. Our crews/installers are really the unsung heroes of our business as they are the ones that have to deliver on the promises made by the rest of our team. Thanks so much for recognizing their efforts - we absolutely couldn't be successful without their excellent performance! Thank you for your business and for taking the time to share your story. We definitely look forward to working with you on future projects! Sincerely, Crystal - Customer Care

    Reply created 3 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Apr 2014

    Insulating basement

    I am in the process of finishing my basement and was looking for a good solution to insulating it. I came across Insta-Insulation here on HomeStars and looked at all the great reviews. I contacted Insta-Insulation and promptly received a notification to set up an appointment for a quote. I would like to say that everything went perfectly fine however there was a great deal of mis-communication on the scheduling and quotation side of things which lead to a fair amount of frustration. That being said, Alex came to my house and we discussed the issues to make things right. From that point on Alex and his team did exactly what they said they would do and did a great job in executing the installation with extreme care and diligence. Apart from the communication issues at the beginning of the process the overall experience with Insta-Insulation and Alex was a very good one and I would recommend them to anyone looking to insulate their home. Not everyone is perfect but Insta-Insulation does make a considerable effort to be. Thank you Alex for all your efforts on this project. Jack B.

    Answer from pro:

    Jack, delivering a great customer experience is one thing, but experience with great customers is something entirely different. Thanks to you, we've had the opportunity to learn so much about both! We can't thank you enough for sticking with us through the communication challenges that you experienced with our people and our process because if not for the chance to continue to work with you to make things right, we wouldn't have been able to learn from our mistakes and get better. Thank you for your time, your patience, your trust, and the chance to learn and grow so that we can deliver a better experience for others. Great companies are built from great customers - we remain grateful for your business! Sincerely, Alex, Crystal, and the entire team at Insta-Insulation

    Reply created 2 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2014

    Attic Insulation

    Salesman - Jason was prompt & respectful & gave us good explanations of the project to do upgrades to our existing attic insulation. Service provided by Brandon & his partner today were very efficient & the job was done in a quiet manner with no breaks . We appreciate this service provided . Much thanks

    Answer from pro:

    Dear M. Wright, I'm not sure we can fully express how much we appreciate the time that our customers take to rate our performance on these reviews. Your detailed account of your engagement with our team becomes our critical checklist to ensure we continue to get it right and never become complacent out of repetition. Thank you for the insight into what you value about our service and for the reminder that our performance does not go unnoticed. Your care becomes our pride. Thank you for the opportunity to work on your project! Sincerely, Crystal - Customer Care

    Reply created 2 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Apr 2014

    Spray Foam

    These guys were amazing. The workmanship was great. The workers were Fantastic. Alex is great to deal with. The house stays so warm. I highly recommend Insta-Insulation and Alex's team!

    Answer from pro:

    Alex, it sounds like Shane just gave you a big hug! Ha! Awww shucks, Shane, we're not sure what to do with so many compliments but now we're just as warm and happy as you are! Thank you for your kind words, and your business - it was certainly our pleasure! Sincerely, Crystal - Customer Care

    Reply created 2 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2014

    Basement Insulation

    I was renovating my basement and wanted to make sure I had it insulated as well as possible. They used spray foam insulation on the walls which made sure all the areas were sealed up. I was going to put Roxul insulation in the ceiling but decided to use Igloo blown in insulation instead. The Igloo process is a fantastic process that blows the insulation in, getting it around all the duct work and lines. The sound reduction is amazing and my basement is extremely comfortable. The Igloo insulation exceeded my expectations and insulating my basement this was was worth the extra money. I would highly recommend it and would never finish my basement again without it!!! Even if your not finishing your basement but want to insulate it you need to check this process out!!!

    Answer from pro:

    Hi Alex, it was a pleasure working with you on your basement renovation project. The spray foam for a basement is by far the best way to insulate outer walls as it controls the vapour in the home from ever touching the outside walls. We are super happy with our dense pack cellulose process as the preferred method of providing the sound separation between your rec room down stairs and you living room kitchen area upstairs. We are starting to recommend this to most people looking for optimal sound dissipation and noise reduction for these types of situations. It cost more then Roxul but as you can tell the noise transfer is virtually gone. I even recommend it over 1/2 lbs foam. It was an absolute pleasure working with you and I hope you enjoy the benefits of the superior insulation system for years to come. Sincerely Alex Schuts

    Reply created 31 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Mar 2014

    Spray foam insulation

    We gutted and completely renovated a 1930's duplex in mid town Toronto that had fallen into disrepair. Work included structural, plumbing, electric, insulation, drywall, etc. We decided that we wanted the value of the spray foam insulation for our project and started to call vendors. We called a dozen vendors and met with 5 on site. Some vendors were obviously too expensive or too inexpensive. But of the two or three serious vendors, Alex Schuts of Insta-Insulation stood head and shoulders above the rest. We found him to be very approachable and impressively knowledgeable. He was thoroughly professional, made all his appointments on time or early, estimated carefully but quickly and provided written, detailed price quote. When it came time to do the work, the staff that came arrived on time, did the work that was promised in full, finished on time and cleaned up afterwards. The work was completed about a month ago, and we are thoroughly happy with our decision to use Insta-Insulation. The invoice that came afterwards was exactly what we had agreed to pay and we were pleased to pay it for the high quality of work we had received. We recommend them heartily.

    Answer from pro:

    Hi Edward, thank you for putting your trust in Insta-Insulation. It was a pleasure working with you on this venture and we hope to work with you again in the future. While making your building more energy efficient and totally functional you have maintained the 1930's heritage and character - great work! Alex Schuts

    Reply created 29 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2014

    attic insulation

    between the time we decided to have insulation blown in the attic. I called to get an estimate on doing the job also putting in two exhaust ducts it only took a couple of weeks and the job was done, the men that showed up were quick and efficient got the job done and were gone with no mess and the insulation that was added lowered my heating cost by 20% this past winter the savings were duly noted. Thank You

    Answer from pro:

    Hello Richard! What great news that you are already seeing a return on your investment for your great decision to upgrade your insulation! That is music to my ears! Insulating for energy efficiency clearly makes CENTS - literally! :) We know there are many choices out there for insulation products so please know how much we appreciate you putting your trust in Insta-Insulation! THANK YOU for your kind feedback on our staff and our service, and for sharing your story. Sincerely - Crystal, Customer Care

    Reply created 25 Mar 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2014

    Basement Renovation

    The team showed up on time, protected everything properly and cleaned up their mess. I was really happy to find the over spray was cleaned off the face of the studs.

    Answer from pro:

    Hi Tony, thank you very much for taking the time to write a review and share your experience with our company. I am so happy to hear that you were pleased with our services and that our team met your expectations for the install and caring for your home. Thank you for putting your trust in Insta-Insulation - we really appreciate your business! Sincerely, Crystal Customer Care

    Reply created 20 Mar 2014
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