Insta Insulation

Rating: 4.9 out of 5

Insta Insulation reviews (576)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Apr 2014

    Attic insulation/ duct work

    Insta was amazing and followed through in a very timely manor. The jobs were completed much to our satisfaction, keeping in mind to be clean and helpful in showing work done and explaining job process. I would recommend them to anyone that needed work done! Thank you for taking good care of us

    Answer from pro:

    Hello M! Your care is our number #1 concern - without it, we have no customers! We do our very best each day to treat you how we would like to be treated so we make every effort to be respectful of your time; keep you informed; care for your home as if it were our own; and avoid unexpected surprises during any part of our process. We don't always get it right - but we keep trying and do our best to make it right when we do slip up! Thank you so much for recognizing that we truly do care, and for caring enough to take the time to share! Your business is sincerely appreciated! Crystal - Customer Care

    Reply created 29 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2014

    Attic insulation

    We moved in an older home. During the winter it became apparent that our attic had minimal, old insulation. Going through reviews on Homestars we contacted Insta-Insulation for a consult. Ken Nagy came and did a thorough job analyzing the situation and propose a solution that would work for us for a reasonable price to create openings in the knee walls and attic, apply spray foam and blow cellulose insulation. The planners were very accommodating when we had to reschedule one of the appointments. Every crew that came was professional and willing to ask any question we had. There is a noticeable differs. We definitely would recommend Insta-Insulation for your insulation needs.

    Answer from pro:

    Hello Kenton! I'm not sure who coined the phrase, "it's not personal, it's just business", but we think they couldn't be further from the truth! Your home is not like anybody else's home so despite the fact that we may make similar product recommendations to achieve a desired result, the dynamics of the work is unique to each job we perform. We pride ourselves on taking the time to thoroughly assess the project and provide you with the most efficient and most cost-effective options to protect your most precious investment - your home. Our job is to provide you with accurate information that allows you to make the best decision for your particular project and we wouldn't expect you to accept anything less. Thank you so much for making Insta-Insulation your personal choice and for sharing your experience with others. We're thrilled we could make a difference in the comfort of your home! Sincerely, Crystal - Customer Care

    Reply created 29 Apr 2014
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Apr 2014

    Attic Insulation

    My home is older and the insulation in my attic was suffering. I contacted Insta Insulation and had a rep visit me before I knew it. Everything was explained to me; the appointments were scheduled and the team arrived on-time and ready to work. The end result was great and I would be more than happy to refer friends to this supplier!

    Answer from pro:

    Hello Pattie! You made my day! It is music to my ears to hear a customer say that they are willing to tell their friends about us - there is no greater compliment than that! Your review delivers such a concise account of the process that, as a team, we strive so hard to follow on each and every job we perform. Thank you for acknowledging our efforts and for choosing Insta as the winning team to complete your attic insulation project. Practice makes perfect - thanks for inspiring us to keep getting better! Sincerely, Crystal - Customer Care

    Reply created 23 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Apr 2014

    Attic Insulation

    Professional, excellant service and honest. Had my insulation inspected and explained to me from staff. Then they made their recomendation that I only needed to top up and not replace all existing insulation. Great staff from assesment to actuall install guys. Clean up was well done and service was quick.

    Answer from pro:

    Hello Harley, trust is such a key factor when you are inviting a stranger into your home to perform any type of renovation project. We believe that honesty is absolutely the best policy to establish that trust so we never try to sell you something you don't need. We are very grateful that you selected our team to perform your attic top-up and we are humbled by your thoughtful review. From the entire team here at Insta - we thank you for your business! Sincerely, Crystal - Customer Care

    Reply created 23 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Apr 2014

    Spray Foam Main Floor

    Very knowledgeable staff and very accommodating. They were courteous and tried their best to fit within my time schedule. Their prices were competitive and staff took the time to talk me through the job and expectations. Highly recommended.

    Answer from pro:

    Hello David! We aim to please and I'm so glad to hear that we were on target! Your kind review is sincerely appreciated and I'm very pleased to hear that we were able to clearly outline what you should expect and then deliver on that promise. Your recommendation is the greatest reward we could hope for! Thank you for trusting us with your home and your spray foam project - you business is much appreciated! Sincerely, Crystal - Customer Care

    Reply created 23 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Apr 2014

    Drill and fill

    I would highly recommend this company. The crew was very friendly and professional . They did a great job they didn't cut any corners . I priced 3 company's and there were the cheapest . I was not disappointed .

    Answer from pro:

    Hello William, thank you very much for your kind review and recommendation. Your feedback on our crew and performance is greatly appreciated and we're very happy to hear that you found our price was right. Thank you very much for your business and Happy Easter! Sincerely, Crystal - Customer Care

    Reply created 20 Apr 2014
  • Review from SHAUN STRATFORD
    Rating: 5 out of 5
    Review left on 16 Apr 2014

    Many Projects

    I have had the pleasure now of working with Insta on several projects. I am the owner of a roofing company who sees many attics, most with many problems. I have referred Alex many times throughout the GTA and have never been disappointed. Because our reputation is the reason people hire our company I don't refer contractors easily. All of Alex's crews have been trained extensively and it shows by the quality and protection they take with all of our clients. I have referred Alex to homeowners and he has come in and launched a full blown "CSI" investigation addressing problems every other company had missed. Don't let size or reputation fool you his prices are more than reasonable. I wouldn't hesitate to call or put my word behind this company no matter what your insulation needs are. In our industry its hard to find a level of knowledge and satisfaction from a company keeping the interests of the client in mind. If your looking for Insulation do yourself a favour get piece of mind get the problem solved get Insta to take care of it.

    Answer from pro:

    Hi Shaun, thank you for the kind review. it is an absolute pleasure working with you and your men knowing we all have the same goal in mind. Treating customers with respect, providing fair pricing and doing what we say we will do is the reason we work well together. It also is nice to know I have a roofing contractor that is not all about money and will walk from a job if the customer does not want to do it right. Keep up the good work! Alex

    Reply created 20 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2014

    Wall tight Eco / Attic insulation

    Amazing experience all the way through. I was introduced to Alex and the team by my roofer who recommended them. I had two teams come in over two different days. The first being the wall tight eco in the garage and the second topping up my insulation in my attic space which had very little. The first and second teams were efficient, helpful, knowledgeable and most of all friendly! Any questions or concerns I had, Alex and the teams bent over backwards to assist me in any way they could. I appreciated learning every step of the install and how they made the whole experience easy and worry free. Would recommend them to anyone.

    Answer from pro:

    Hi Carrie, thank you so much for taking the time to provide your feedback and rating on our service. I really appreciate you touching on the subject of knowledge and education. It is so important to us to ensure you are making an informed decision about your project. If you know exactly what to expect then there are no surprises when the products & services are delivered and we think that's a win/win for everyone. Our goal is your complete satisfaction with not just our work, but our people, and our process. Your time is just as valuable as ours and we're thrilled to hear we made things easy for you. Thank you for the opportunity to work on your garage and attic project. It was certainly our pleasure! Sincerely, Crystal - Customer Care

    Reply created 16 Apr 2014
  • Review from Anthony Bickof
    Rating: 5 out of 5
    Review left on 11 Apr 2014

    attic insulation

    a great experience. very professional and good value for money. I was surprised to see how affordable their quote was considering their great rating on homestars. great sales and service experience.

    Answer from pro:

    Hello Anthony, I can't express how wonderful it is to hear when a customer that has found us on Homestars takes the time to post their own positive review of our service. We love Homestars because we see it as the 'People's Choice Awards' for the contracting industry. When we get your vote that we've done the job right and that you feel you have received good value for your money - there is really no greater honor! Homestars is such a critical gauge for us and the industry as a whole to ensure we remain authentic and serve in the best interest of our customers. Thank you for your business and for inspiring us to continue to deliver the same great experience for others! Sincerely, Crystal - Customer Care

    Reply created 13 Apr 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2014

    Kithchen and 2 baths Spray Foam

    Great service and great price. I've seen Insta Insulation on Homes on Holmes, used them at my moms house to insulate a poorly done attic and now at my place. We gutted 2 baths and the kitchen in our house and they were easy to meet with, deal with and schedule. I'll be using them again when I re-insulate the attic!

    Answer from pro:

    Hello Ted, thank you from the entire team here at Insta for being such a loyal customer and for choosing us to take care of your insulation needs for your Mom and your own family. Our primary goal is to take care of your home as if it were our own and it makes us very proud when you're willing to promote us to your family and friends. Thank you very much for making us part of your success story and for taking the time to acknowledge our work. We look forward to helping you with your attic project when the time is right! Sincerely, Crystal - Client Care

    Reply created 13 Apr 2014