Kelly's Heating

Rating: 4.9 out of 5

Kelly's Heating reviews (120)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2014

    Hot Water Boiler

    I walked in off the street on the morning of 24/Dec/14 to J. Kelly's office during the ice storm concerned about my boiler and the possibility of burst pipes due to the increasingly freezing cold. I was not a customer of J. Kelly at the time. Even though they were extremely busy with numerous service calls due to the wide-spread power outages, Neil was extremely gracious, and spent 15-20 minutes with me demonstrating (using their boiler in the basement) exactly how to drain all the water should it become necessary. Fortunately for me, local power was restored in time - but it was very close (the temperature in the house hovered just above freezing when the lights came on). This fall it was necessary to replace my boiler (it was clear to me that it had been living on borrowed time). Because of the customer service I received the previous winter and the reputation I knew their organization to have in the neighbourhood, I did not solicit competing quotes for a new boiler. When they installed the new unit, it was professionally done, and the service technicians were extremely patient with the interminable number of questions I asked about how the entire system functioned. I highly recommend J. Kelly to anyone needing heating and/or cooling services.

    Answer from pro:

    Thank you! Kelly's Heating https://www.kellysheating.ca/ 416-483-8077

    Reply created 24 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Nov 2014

    Furnace repair

    Called Joe in the summer for a quote to replace our air condiontioner. He said I only needed it serviced despite two other places saying I needed it replaced. Our air conditioner work perfect all summer. Called Kelly's heating in the fall for a furnace quote and they were very reasonable. The job was as quoted and everything was done to my expectations. These are my guys going forward!! Honest, fair prices, and good work.

    Answer from pro:

    Thank you! Kelly's Heating https://www.kellysheating.ca/ 416-483-8077

    Reply created 24 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2014

    Furnace

    We had a serious issue w our old furnace (that was not ever worked on by J. Kelly's), that wound up needing immediate replacement. We wound up speaking with Neil at J. Kelly's Heating and Air Conditioning, who despite being very busy went above and beyond to promptly help us. It was a tremendous relief to speak with someone who was so knowledgeable, and even took the time to walk us through the whole process as well. With the installation of the great new furnace, also provided information and tips that taught us a lot. He gave us a wide range of options and pricing, explaining differences. We learned a lot along the way. We are happy, safe & sound, and warm as a result. We will use J. Kelly's regularly and would reccomend J. Kelly's to everyone- honest, very thorough, and incredibly knowledgeable.

    Answer from pro:

    Thank you! Kelly's Heating https://www.kellysheating.ca/ 416-483-8077

    Reply created 24 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2014

    Furnace

    Last week my furnace was not working. I have 2 young children so it was very important that the issue was dealt with quickly. I looked on homestars and came across Kelly's heating. They came out that night and the issue was resolved before bedtime. I was very happy with the service provided and would recommend this company to others.

    Answer from pro:

    Thank you! Kelly's Heating https://www.kellysheating.ca/ 416-483-8077

    Reply created 24 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2014

    replaced furnace

    Best quote among those I got. Recommended to me and I would do same. Prompt service. Came on time and finished in one day. Clean and polite. Furnace works great.

    Answer from pro:

    Thank you! Kelly's Heating https://www.kellysheating.ca/ 416-483-8077

    Reply created 24 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2014

    Heating System Service

    My heat stopped working on a cold day a few weeks ago. I called J Kelly's heating, a contractor I had used previously for servicing my heating and air conditioning. They were quick to respond, diagnose the problem and quickly fix it. They did so in a professional and courteous manner and were up front about what was required and the cost to repair. I would definitely recommend J Kelly's Heating.

    Answer from pro:

    Thank you! Kelly's Heating https://www.kellysheating.ca/ 416-483-8077

    Reply created 24 Jul 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Nov 2014

    Heating system

    From the office staff, to the site workers, J. Kelly's Heating staff were courteous, extremely knowledgeable and always professional. I would highly recommend their services to anyone, and as a Real Estate Agent, I'm excited to have a new, reliable industry contact.

    Answer from pro:

    Thank you! Kelly's Heating https://www.kellysheating.ca/ 416-483-8077

    Reply created 24 Jul 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 14 Nov 2014

    Servicing of bolier

    Hired them to come in and regular service a boiler / air handler. Was working before. After servicing had issue, they came back and 'fixed it'. When tried to turn on heat after that it would not work. They came back and said the blower motor is now broken. Seems coincidental since it was working fine before. But they offered no break, charged me full maintenance service visit amount as well as full cost for new motor. Not impressed with that.

    Answer from pro:

    Dear Debra, I am very troubled by the fact that we were not able to end our conversation yesterday on a positive note. My daily mission is to make life long customers and to ensure they always feel they were dealt with in a prompt, fair and professional manner. My father and I have worked very hard to build our reputation and take great pride in the relationships we have built along the way. I understand that costs associated with home heating and cooling maintenance are always an unpleasant surprise. In every instance, we try hard to save our customers wherever possible. I am disturbed by your insinuation during our conversation earlier that we damaged your equipment to make a profit. I can ensure you that was not the case. We simply diagnosed the problem, informed you of the associated costs while onsite (which you accepted) and rectified your system troubles. We pride ourselves on conducting honest ethical work. I am sorry that we were not able to see eye to eye in the end. I stand behind our services and the way we conducted ourselves. My best, Neil Kelly Vice President of Operations

    Reply created 15 Nov 2014
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2014

    New Furnace Installation

    Overall, VERY happy with their work. Neil and Joe were very professional and nice to deal with. Crew was punctual (as I happened to be home when the work was being done) and they took the time to explain what was being done as they went along. I would HIGHLY reccomend Kelly's.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Apr 2014

    Low Water Cut-off and cleaning

    Joe and Neil Kelly were very helpful and concerned for my problem, which was the sound of rushing water inside my upstairs wall whenever the heat pump cycled on. It sounded like a fast flowing river was inside the wall, which is not near a radiators. Joe and Neil worked to find the reason for this, which turned out to be air trapped in an ancient heating pipe which was long-ago closed off inside the wall when a radiator was removed (prior to my owning the house). It never made a sound until last month when it started bubbling and gurgling constantly. It was not the newly formed river I feared had set up inside my wall. Joe Kelly explained everything clearly to me, and not to worry. They sent Justin and Vas, two very capable technicians, to sort out the problem by flushing the system and refilling the boiler with water, and do a complete maintenance cleaning and checked the entire heating system including hood draft and PSI setting. At the same time, Justin and Vas installed a Low Water Cut-off on my boiler (pre-arranged) to protect my system in case of a leak: the boiler will not continue to fire with no water in the system -- called "dry firing", which could be catastrophic. They left my house clean and spotless. They answered professionally and patiently every question I asked them -- and I asked a lot of questions! They were good humoured and friendly and respectful of my house and kept it tidy. I feel assured knowing I can call them anytime I have a heating problem. They responded quickly and efficiently. I couldn't be happier with Kelly's.

    Answer from pro:

    Thank you kindly for the feedback! Should you require our services in the future we are just a phone call away. My best, Neil Kelly

    Reply created 10 Apr 2014
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