Langstaff & Sloan Inc

Rating: 4.7 out of 5

Langstaff & Sloan Inc reviews (56)

  • Review from M Whalen
    Rating: 5 out of 5
    Review left on 22 Jun 2024

    Repair of 100 amp service and re-feed new wires from weather head

    A tree took down the power lines to our house. We sustained damage to the weather head mast, meter, and the clevis was torn off. Langstaff and Sloan did emergency repairs within 24 hours to ESA standards. This allowed Toronto Hydro to come out for reconnection. They were totally responsive, honest, and excellent. They did not price gouge us for emergency repairs.

    Answer from pro:

    Thank you for taking the time to write this. We really appreciate your business. Robert Sloan

    Reply created 24 Jun 2024
  • Review from Stephen McIntyre
    Rating: 1 out of 5
    Review left on 22 Dec 2023

    Bathroom Exhaust Fan

    Good morning. I hired an electrician through Homestars to repair/.replace an exhaust fan in one of our bathrooms. The company the electrician worked for is named Langstaff & Sloan Inc. Rob, who I assume is the owner, contacted me very quickly after I posted the job on Homestars so I was very happy to see that and agreed to retain his company to do the work. When the job was completed I was presented with a bill for $440.70 the actual part cost $75.00 and the rest were additional charges. I contacted Rob and asked about these extra charges and he explained that they were consistent with other jobs they do. When I had the initial conversation with Rob he did not advise me of any of these charges or the fact that, what I considered to be a small job, was going cost me almost $450.00. Had I known this, I never would have proceeded or I would have made other inquiries. I accept some of the responsibility for not asking the right questions of Rob but he has a responsibility to explain the fact that these extra charges will be applied. Rob offered to take $50.00 off the invoice which I appreciated but it doesnt take away from the fact that I feel I have grossly overpaid for this project. I used Homestars because I thought that the companies they put forward were reputable and I suppose that it was for this reason that I had my guard down. I am deeply disappointed with the service and I wont use Homestars again and I certainly wont recommend Homestars to any of my family and friends.

    Answer from pro:

    You have indicated you have "grossly overpaid" when in fact you still have not paid anything. Your inquiry was for a ceiling fan repair or replacement. After speaking with you for a few minutes I realized you meant a bathroom exhaust fan. After explaining the pros and cons of replacement versus repair you chose repair. I explained that it would take 2 visits or that we could show you how to remove the motor assembly yourself as most exhaust fans are very repair friendly and require periodic cleaning. We charged you 1 truck charge of $105 (not 2) and 2 hours of labour at $105 per hour and $75 for a new assembly which we had to drive to Kipling and Bloor to obtain after a few calls and internet inquiries elsewhere. The total bill was $390 + HST = $440.70. When you complained I offered you a $50 + HST = $56.50 discount. This was in the spirit of Christmas not because you deserved it. You indicated you would pay the bill. Next you slandered us on Google. I have asked that you check with others in hopes that you would realize how fair this bill is since you seem to feel that only labour spent removing or installing is chargeable. Currently you have slandered myself, my company and Homestars. Merry Christmas Robert Sloan President, M.E. Langstaff & Sloan Inc.

    Reply created 23 Dec 2023
  • Review from John Faragher
    Rating: 5 out of 5
    Review left on 22 Nov 2023

    Kitchen Outlet Electrical Repairs

    I called Langstaff & Sloan to repair a defective kitchen outlet. They repaired the outlet within 24 hours. The serviceman was friendly and knowledgeable and was quickly able to diagnose the problem and make the repair. The price was very reasonable.

    Answer from pro:

    Thank-you John for taking the time to rate us. Happy New Year! Robert Sloan

    Reply created 5 Jan 2024
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 4 Nov 2023

    Replaced a new arc fault breaker with standard Siemens breaker.

    Service was prompt and friendly BUT the cost was exorbitant. The serviceman was only here for half an hour and the breaker was costed at $29.50. A phone call to the home office had them defend the labour charge of $367.50 by saying that the worker was called off site and travel time needed to be costed. This was NOT an emergency nor was it suggested it was when we called in. We are Seniors, on pension. We will most certainly not use this contractor again!

    Answer from pro:

    Mary, You did not say emergency, but did explain that power was off in part of the house. I explained that I could send someone right away, but that you would have to pay for his travel and he was at Erin Mills and Eglington. I also explained our hourly rate and truck charge. You accepted this and asked how long I thought the drive would be. Now after paying the bill for prompt and friendly service you give us a zero out of 10. Have a great day.

    Reply created 6 Nov 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Oct 2023

    PVC Pipe exterior work repair

    Pipes to my meter were damaged and loose, Rob and Phil came in and solved the problem. They were professional and efficient. Job well done.

    Answer from pro:

    Thank-you for your business and also for taking the time for a review as well. This really helps us a lot. Robert Sloan

    Reply created 20 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Mar 2023

    Pot light installation

    Wow, wow, wow!! To say we were impressed would be a huge understatement. I left a message in the evening and was called back early the next day. Rob took the time to thoroughly discuss what would likely need to be done and then they showed up the next morning at exactly the time stated. The technician's name was Glen and he was etremely professional and very nice. Also took the time to exxplain things in detail and, when a few complications arose, quickly found a solution that worked best for us. Both Rob and Glen understand the meaning of true customer service and we and other family members are already planning other electrical work. We won't even consider looking at another company as these chaps are beyond fantastic. Well done sirs!

    Answer from pro:

    Thank-you very much for your business and praise it really helps small businesses a lot. Rob Sloan

    Reply created 2 Mar 2023
  • Review from Customer of Langstaff & Sloan Inc
    Rating: 5 out of 5
    Review left on 1 Feb 2023

    Electrical service and aluminum wiring

    Knowledgeable and friendly service. We found the owner Rob was very approachable, helpful and direct in explaining the options we had and answering questions about the work we wanted done. Glenn initially solved some electrical problems we had in 2022, including sourcing a difficult to find part for our outdated panel on the same day. We had them back again in 2023 for a whole home project to deal with aluminum wiring. Getting a walkthrough and a quote was painless and when Glenn arrived with two other electricians they moved from room to room like a well-oiled machine. On a multi-day project they were finished ahead of schedule including a few upgrades like some nicely installed under cabinet lights. Would definitely use them again.

    Answer from pro:

    Thank-you for your praise and taking the time for this. It really helps the good guys :). DM I think? Rob Sloan

    Reply created 1 Feb 2023
  • Review from Markie
    Rating: 5 out of 5
    Review left on 12 Jan 2023

    Our electrical issue was fixed the next day!

    Langstaff and Sloan did all the electrical work for our major renovation in 2013 - and did a great job! So, when one of our switches needed replacing, I didn't hesitate to call them. I know they are very busy, but Peter came the next day and solved our problem. Laura, in the office, is always SO helpful, Rob has also helped us by giving us advice when we had issues with our electronic fireplace, and Peter, the electrician who came this time, was great. Highly recommend Langstaff and Sloan!

    Answer from pro:

    Thank you MC. Your kind words and business are very much appreciated. Rob Sloan

    Reply created 12 Jan 2023
  • Review from Customer of Langstaff & Sloan Inc
    Rating: 5 out of 5
    Review left on 21 Dec 2022

    Just run to the phone and call if you need an electrician

    I contacted this company a week ago because there were electrical issues in my house - basically no service in half the kitchen, bathrooms and more importantly the furnace. Rob sent someone the next day to confirm his suspicion that it was a phase outage. Unfortunately the solution involved Toronto Hydro, and let's just say they are not customer focused. So Glenn came here on a Saturday to rigg my circuit board so the furnace would work. As of now, all is working. And throughout the process Rob and Glenn kept me updated with next steps and options.

    Answer from pro:

    Thank-you for your kind words. Glenn and Phil thank you too.

    Reply created 21 Dec 2022
  • Review from j.c.
    Rating: 5 out of 5
    Review left on 1 Apr 2022

    Thermostat

    I am very happy with Rob’s company Langstaff and Sloan. The thermostat was malfunctioning, creating heat when turned off. Rob listened to my problem and was able to correct it within 24 hours. I will highly recommend his company and use them for future services. Thank you

    Answer from pro:

    Thank you JC....sorry I missed this nice compliment. Rob Sloan

    Reply created 21 Dec 2022
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