Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from Sean Hillman
    Rating: 3 out of 5
    Review left on 30 Jul 2021

    tub faucet cartridge fixed

    Wondy was a pleasure to work with: punctual, friendly, knowledgable and fixed the problems we were having. A damaged cartridge in the tub faucet was resulting in an ongoing leak and blocking of hot water. One small piece of feedback for improvement purposes: the plumber unstuck the mat in the tub while doing the work. He invited me to check the repaired faucet afterwards, and upon entering the tub I slipped a bit since the mat was no longer secured. The mat is a safety feature so if it is unstuck by the plumber, the resident should be notified (or the mat entirely removed so it is obvious). The cost of this service, determined by the company not the plumber, was outrageous for such a small part and small amount of labour.

    Answer from pro:

    Hello Sean, Thank you for taking the time to leave a review for Mr. Rooter Plumbing. It is always great to hear that our technician was able to provide excellent service and address and resolve your plumbing issue. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 10 Nov 2021
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 18 Jun 2021

    Under the sink pipe replacement

    We had a pipe peak under the sink in the kitchen. There was an old pipe leaking. The guy came 1 day late without any notice and spent 30 minutes replacing the copper pipe for some plastic pipe charging $400 for this service. Not punctual and way overpriced
  • Review from Rashid Rajah
    Rating: 0 out of 5
    Review left on 1 Jun 2021

    replaced duralock

    leak below basin-broken duralock MrRooter supplied and Installed new duralock connection under basin Installed new two stainless steel braided supply line, both hotand cold. Tested and checked for leaks. The stainless steel braided supply lines were working and did not need to be replaced The Plumber could not tell me the cost of the duralock nor could they tell me cost per hour of labour. Service manager Fred had same response The Plumber(Peter) was the worst service person I have ever had in my home Avoid this company complete rip off I felt completely taken for a ride

    Answer from pro:

    Hello Rashid, Thank you for taking the time to provide a review. Our plumber provided you with a quote to show how much this specific job would cost. The braided supply lines were replaced as a plumbing best practice that our licensed plumber completed, and at a competitive price for the work done. Thank you for choosing Mr. Rooter Plumbing.

    Reply created 2 Jun 2021
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 0 out of 5
    Review left on 3 May 2021

    Very Expensive

    It was Sunday and my toilet water pump was dripping and would take an hour to fill up the tank. I called and they said that someone could come between 12:00-3:00. After 2:00 they called said that someone was on their way and would be there in an hour, then 15 minutes later they called again saying the supplier was closed and they couldn't get the part so they would come the next day between 10:00-12:00. Didn't they know this when I initally called and explained my problem? It would have been nice to have been told sooner so I wasn't waiting a whole afternoon. On the Monday I get a call at 11:30 saying they would be there within an hour. The problem was with the pump and flapper, he said it would be over $300 to replace or he could replace the whole toilet for $1,100 (if they provided the toilet) and $500 (if I bought the toilet). I also asked about my faucet handle which was dripping at times. He said to fix it would be over $300 or he had a Moyen in the truck that he could use to replace it for $500. I declined the faucet fix. But out of desparation and not wanting to waste another day of waiting to see if I could get someone else and fear that the toilet may completely break-down and be unuseable I agreed to have the toilet fixed. To replace the pump and flapper it was $388 after taxes. Considering that Home Depot sells the part they replaced for a max of $40 I thought $388 for not even 30 minutes of his time was pretty mercenary. The plumber was polite and pleasant, I don't know if the gouging is an individual plumber decision or company policy but either way I can't recommend Mr. Rooter.

    Answer from pro:

    Hello, Thank you for taking the time to leave a review. We are sorry to hear that you were not satisfied with our pricing and can understand that when there is a plumbing issue you do not want to spend too much time waiting to fix the issue. In regards to the supplier issue, our dispatchers would not be aware of this problem until the technician informed them. We offer the quote ahead of time to ensure that our clients know how much it will cost before going ahead with the job. Thank you for choosing Mr. Rooter Plumbing and have a great day.

    Reply created 4 May 2021
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 18 Apr 2021

    Clogged toilet

    Bruce from Mr. Rooter came over and fixed our clogged toilet. He was very friendly, knowledgeable, added more water to our tank and finished the toilet in a matter of minutes. We are so happy to have the toilet working again!

    Answer from pro:

    Hello, Thank you for taking the time to provide a review for Mr. Rooter Plumbing and our technician Bruce. It is great to hear that he was friendly, knowledgeable, and was able to quickly get your toilet working again. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 3 May 2021
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 0 out of 5
    Review left on 11 Apr 2021

    Horrible service and crazy expensive

    Charged me 100$ for a visit. I had a slip joint nut that needed to be replaced and they quoted me 600$! Do not fall for this trap fo a service

    Answer from pro:

    Hello, We wanted to thank you for taking the time to discuss this issue with our Operations Director and come to a resolution that was positive for both. We do hope that you will provide us with another chance in the future to show that this one instance was not a representation of our organization. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 14 Apr 2021
  • Review from Leonid Roytman
    Rating: 4 out of 5
    Review left on 6 Apr 2021

    Mistake fixed

    We found a leak in a 1/2" hot water copper pipe a foot away from the hot water tank on Good Friday eve. Unfortunately, our go-to plumber was not available, so we called Mr. Rooter. It was obviously not our day, as the plumber who responded to the call mistakenly decided that the work required several hours of preparations, applied trip charges ($100) and left. The work was completed in 20 minutes the next day by our go-to plumber. After I posted a review on HomeStars, the next morning I received a call from Mr. Rooter's director of operations, who apologized, assured me that this case does not represent their values and practices, and immediately provided a refund. It is unfortunate that things went wrong in our case, but I have to admit that Mr. Rooter is responsive and values their customers.

    Answer from pro:

    Hello Leonid, Thank you for taking the time to provide a review. We appreciate you speaking with our Director of Operations to resolve the issue. As was mentioned this does not represent our values and practices when interacting with clients. Thank you for choosing Mr. Rooter and have a great day!

    Reply created 12 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2021

    stupid drips

    Called Mr Rooter who had someone over in just over an hour. Samuel took a look and didn't see anything but did not give up. He found the leak and pointed out another problem we have, Samuel took the time to explain in detail abybout our old pipes (we knew he wasn't selling us a story because wee had heard last time about the pipes). We agreed with Samuel and had the main drain pipe under the sink replaced. I am happy with the work and the price. would highly recommend Samuel if you are looking for a hard working honest guy.

    Answer from pro:

    Hello Laura, Thank you so much for taking the time to provide a review for Mr. Rooter Plumbing and our technician Samuel. It is great to hear that Samuel was able to determine the leak and other problems you may have, as well as replacing the pipe under your sink. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 1 Apr 2021
  • Review from RS Cody
    Rating: 5 out of 5
    Review left on 30 Mar 2021

    Excellent customer service by Bruce

    Bruce was great. He updated me on his drive in, updated me on the cost, explained what was happening during his time there. Would explain what was on going and what he did to complete the job and finish the job. Would definitely recommend to anyone.

    Answer from pro:

    Hello, Thank you for taking the time to provide Mr. Rooter Plumbing and our technician Bruce. It is great to hear that Bruce was able to resolve your plumbing issue effectively. As well as providing you with regular updates regarding the issue. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 1 Apr 2021
  • Review from Catherine Thompson
    Rating: 5 out of 5
    Review left on 28 Mar 2021

    Love Mr. Rooter North York - Emergency Resolved on Sunday!!

    Outstanding Peter. We had two emergencies; one the main valve leak/pipe repair and the other was a shower repair. He finished in 45mins and did quality work, good as new along with giving tips. Mr. Rooter responds quickly, has a 24 hr emergency service and does quality work at an affordable price. Thanks again Peter for attending to us so quickly you are exceptional. Thank you tremendously, Catherine from Toronto's Etobicoke Area.

    Answer from pro:

    Hello Catherine, We greatly appreciate you taking the opportunity to provide Mr. Rooter Plumbing and our technician Peter. It is great to hear that Peter responded quickly and was able to resolve your plumbing issues. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 30 Mar 2021
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