Mr. Rooter Plumbing of GTA

Rating: 4.7 out of 5

Mr. Rooter Plumbing of GTA reviews (1923)

  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 24 Jun 2022

    Drain Repair

    I called Mr Rooter to investigate a slow-draining toilet. It turned out that the toilet had been installed poorly by previous home owners and there was an entirely separate larger problem in the house sewer system. The investigation and quote process was thorough and detailed and the technician took the time to find out what the problem was, when other plumbers in the past had just snaked the drain and assumed the problem was resolved. They ended up replacing the water line and the entire basement drain system. After the work, when there was a problem discovered, the company came quickly the same day and fixed the issue and repaired the additional damage caused by the repair.

    Answer from pro:

    Hello, Thank you for taking the time to leave a review for Mr. Rooter Plumbing. It is always great to hear that our technician was able to provide excellent service and address and resolve your plumbing issue. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 5 Oct 2022
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 1 out of 5
    Review left on 7 Jun 2022

    Prices are notorious

    Ziggy detected when he was here in Jan, 2020) this was done on June 29, 2020 . $616.00. Jan 2022 we needed a diverter spout installed on our bathtub in our ensuite bathroom . We purchased the diverter spout for less than $50.00 , cost to install $360.00??. We had a toilet installed today, which we purchased on our own for $189.00, and yes you had to supply a shut off valve which may have cost $35.00 or so and it cost us $429.00 to get it installed?? So we now have a $700 toilet in our powder room. Sorry, but we will not be using Mr. Rooter again . Your pricing which your employed plumbers have to abide by and use are notorious. If in future, we need plumbing work done, we will source out local plumbers in our area.

    Answer from pro:

    Hello, We want to thank you for having been a customer and for your wonderful comments on Ziggy. Our pricing is by the job not by the hour. This is why we need the technician onsite to provide an estimate. These estimates are free Monday to Friday 9 am until 5 pm. This allows you to choose if you wish to go ahead with the work. We are disappointed to hear that you would not use us in the future despite the phenomenal service provided by Ziggy.

    Reply created 8 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Mar 2022

    Reinstall main drain pipe (after sewage backup)

    Omid (project manager) and Andre and his crew did an excellent job redoing the sloppy job of the previous plumber to reinstall the main drain pipe in the basement which had an incorrect slope and other code violations (eventually resulting in sewage backup and flooding). The team walked me through every step of the process, were on time and took time to show and explain what is happening. Mr. Rooter is the only plumbing company I trust and would not hesitate to re-hire the same crew. Thank you Omid, Andre and team for the great job!

    Answer from pro:

    Hello, Thank you for taking the time to leave a review for Mr. Rooter Plumbing. It is always great to hear that Omid was able to provide excellent service to address and resolve your drain pipe issue. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 8 Jun 2022
  • Review from Natasha Manji
    Rating: 0 out of 5
    Review left on 9 Mar 2022

    Horrible Service-Condo leaky kitchen faucet

    Horrible service! Arranged for a plumber to come to my unit to see my tenant for a leaky kitchen faucet. Plumber barely said two words to the tenant, inspected for less than 5 second, and said my entire kitchen faucet needs replacing. Called me and told me he was leaving an estimate with my tenant and then just walked out her door, saying we all need to find a new company? Complete waste of time, phony company. Not sure if they realize people take time off work and school for these service calls. Was also extremely rude and short on the phone. WOULD NOT RECOMMEND
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 0 out of 5
    Review left on 6 Dec 2021

    Basement drain fix

    Plumber came to fix the basement drain issue and he had to remove the toilet to inspect the pipe. He ended up not fixing the main issue, and on top of that, when he put the toilet back on, he RE-USED the old wax LOL. and now the water is leaking from the base of the toilet. one more problem for me thanks to unprofessional plumber who was too cheap. for less than 30 min work, charged $400, and quoted $6K to come back and fix the problem. Over priced company with terrible customer service.
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 5 Dec 2021

    Toilet Flushes Slowly

    I called Mr. Rooter (do NOT confuse them with the other company with a similar name) to fix a toilet that was flushing slowly. It took several flushes to clear the toilet. Mr. Rooter came out and assessed the situation for themselves. They replaced the FILL VALVE. They "tested" for leaks - found none and charged me $240. My problem is that the FILL VALVE did not correct the slow draining/flushing of the toilet. It is hilarious that he did not test if the toilet actually flushed! For a 15 minute fix and a $10 part they charged me $240. I had to call in a second plumber who actually laughed at the work they did. They overcharged me and didn't even fix the toilet. Avoid this company at all costs.
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 25 Nov 2021

    Bathroom Plumbing

    Wondy was very friendly and professional. He not only handled the installation of our new toilet well, but educated us on proper maintenance. He ran various tests to ensure there were no leaks under our sink and came prepared to clean up after his installation. He left no garbage and overall the experience was very positive. Would recommend.

    Answer from pro:

    Hello, Thank you for taking the time to leave a review for Mr. Rooter Plumbing. It is always great to hear that Omid was able to provide excellent service to address and resolve your drain pipe issue. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 8 Jun 2022
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 8 Nov 2021

    Camera overcharge

    I wouldn't use this company again all they did was camera and not offer any fixes also spent alot of time just doing just that. Also refused to snake. Could have rented and done better basically the same thing for cheaper and would have solved my own problem
  • Review from Customer of Mr. Rooter Plumbing of GTA
    Rating: 5 out of 5
    Review left on 29 Oct 2021

    Detailed, Quick & Professional

    We had an issue with our drain and called Mr.Rooter to identify the root of the problem. Omid found a crack in one of our drain pipes and explained in great detail what the issue was and how it can be fixed. He provided a quote and came back with his team within a week. Our drain was fixed in a matter of hours. Omid was extremely professional and his team was clean and efficient. We would definitely recommend Mr.Rooter.

    Answer from pro:

    Hello, Thank you for taking the time to leave a review for Mr. Rooter Plumbing. It is always great to hear that Omid was able to provide excellent service to address and resolve your drain pipe issue. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 10 Nov 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 22 Oct 2021

    Replacing toilet flange

    We had a leaking toilet flange and Samuel (from Mr. Rooter) replaced it for us today. It was a tricky, complicated job that took longer than we all expected (due to a poor renovation job done by the previous home owners), but Samuel was professional, and didn't leave until the job was finished. He also brought a shop-vac and cleaned up the drywall pieces from the ceiling on the main floor. We now have a working toilet that is leak free. Thanks!

    Answer from pro:

    Hello Naomi, Thank you for taking the time to leave a review for Mr. Rooter Plumbing. It is always great to hear that our technician was able to provide excellent service and address and resolve your plumbing issue. Thank you for choosing Mr. Rooter Plumbing and have a great day!

    Reply created 10 Nov 2021
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