New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1256)

  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 10 Dec 2022

    Replacement of main stack & drain pipe to the city connection

    Our house is from the 1890s. Everything below grade was original & disintegrating. Tony from New Canadian Drain & Plumbing with his team Mohammed, Sebastian & Emmanuel explained everything that needed to be done, ran a camera down the length of the old clay pipe so I could see the bad condition it was in, provided me with a price on the spot (within minutes) then worked very hard to accomplish this pretty big task as quickly as possible. It took 5 days to complete & there were only 2 short periods where I couldnt use any of my plumbing. There was very little disruption of my services. The guys were polite, protected my floors, cleaned up well & left my basement in better shape then they found it in.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We appreciate your comments regarding Tony, Mohamad, Emmanuel and Sebastian’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 12 Dec 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 8 Dec 2022

    Repair house drain

    House drain was blocked so all water and sewage bubbled up a basement drain. Called New Canadian Drain. They came to look and quote within 2 hours. Next morning at 9 a full crew arrived as promised. Very professional, friendly, tidy and conscientious. Completed the work by 5 pm. You can hardly tell they were there.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 10 Dec 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2022

    Back Water Valve and extensive drain work

    We recently contracted New Canadian Drain & Plumbing to install a back water valve and do some extensive main drain renovations. We found their on site staff very professional and helpful. Their management team was also accessible and co-operative. We are are pleased and re-assured to have had this work done.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our team's efficient workmanship and dedication. Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. Thank you, from our team at New Canadian Drain & Plumbing.

    Reply created 14 Dec 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 1 Dec 2022

    Replacing all fixtures in ensuite and kitchen

    I used George, from New Canadian Drain and Plumbing when I had to replace fixtures in my ensuite and kitchen. George was a delight to work with. He was very friendly and extremely helpful in finding the best products for my needs. He worked efficiently and left the areas he was working in, clean and useable. George was a pleasure to work with and have in my home. I highly recommend George and New Canadian Drain and Plumbing

    Answer from pro:

    Thank you for sharing your experience and recommendation with fellow homeowners. We are glad to hear George was able to provide friendly and professional service and helpful advice. Our team of licensed professionals do their best to help our customers in any way they can. We look forward to helping you with any future plumbing issues. Thank you for choosing New Canadian Drain & Plumbing.

    Reply created 1 Dec 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 4 out of 5
    Review left on 25 Nov 2022

    Valve replacements.

    Great service from George and Allen. Answered all my questions. Very helpful. Work done extremely well and quickly.

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with George’s and Allan's knowledge and expertise. Thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the near future.

    Reply created 26 Nov 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2022

    Fixing and replacing toilets in a house

    We got a quote within minutes after submitting a request on Home Stars. George came on the day agreed to, made a diagnosis, gave us a quote and booked us an appointment for a few days later. George and Allan came on the scheduled day. Were here right on time. Fixed or replaced 4 toilets in less than 4 hours. Very efficient and very clean. No bad surprises. Very happy with the service.

    Answer from pro:

    Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. We are pleased to hear that you were satisfied with George and Allan's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs. Thank you from New Canadian Drain and Plumbing.

    Reply created 21 Nov 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 15 Nov 2022

    Disaster averted right on time

    My phone call was answered right away & technician was promised to arrive within 1.5 hours. Tony was here even faster than that. Excellent work cleaning the clogged drain stack. Tony also provided recommendations on how to avoid the same problem in the future. It does cost $$, but it's still way better than fixing flood aftermath on the second floor of the house...

    Answer from pro:

    Thank you for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Tony’s professional and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future. Thank you from New Canadian Drain and Plumbing.

    Reply created 15 Nov 2022
  • Review from HomeStars user from North York
    Rating: 3 out of 5
    Review left on 15 Nov 2022
    Repair or Replace Faucets or Pipes
    The person was pleasant and did a great job. He left the kitchen clean and tidy.

    Answer from pro:

    Thank you for your review. We are happy to hear our technician was professional.

    Reply created 16 Nov 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 0 out of 5
    Review left on 14 Nov 2022

    clogged Kitchen Sink

    The company was prompt in answering our call and sending a plumber. Charged $400 for work and did not resolve the issue. Estimated another $1000 - $2000 to fix and instilled little confidence the job would get done. We called another plumber and resolved for less than $400. In our opinion the plumber was not properly trained or equipped. Terrible customer follow up and service. Our experience was very disappointing and would not recommend this company.

    Answer from pro:

    This is a fake review. We do not have this person's situation in our records.

    Reply created 16 Nov 2022
  • Review from M Liu
    Rating: 5 out of 5
    Review left on 10 Nov 2022

    Excellent service/Exellent Quality work

    11/10/2022 Certified Plumbing Technician Mark was very prompt to answer my call and came right away to my home to inspect and check out my washroom shower spout with the water pressure not flowing to the shower head. I had provided my own brand new Moen shower faucet set that was installed by him back in July 2022. He took his time patiently to explain to me that there was no defect with my faucet or has anything to do with the installation causing the imbalance inconsistent with the water flow not flowing up to my shower head. There was no problem; he provided useful tips as to what to do to relieve the pressure from the show spout so water can flow properly up to the shower head. Also he provided an alternative option I can consider and didn't charge me for the service follow up call to come to my home to check it out. He was very dedicated, focused, and spent well over 3+ hrrs with a difficult job working in tight space to install my brand new Moen shower faucet set in my condo unit bathroom that I had provided. Overall I am very satisfied with the service and his professional quality work. Thanks very much. Sincerely, MLiu

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Mark's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 11 Nov 2022
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