New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1256)

  • Review from Daniel DuBois
    Rating: 1 out of 5
    Review left on 1 Feb 2023

    Basic sewage backup repair beyond contractor's skills

    Came promptly to deal with sewage backup due to a plugged drain, good! Couldn't clear the drain despite hours of snaking, no so good. Found the site of the problem by scoping, so good again. I called in a competitor for a second opinion. Drain cleared next day within 10 minutes of the workman setting up, and drain repair completed the following day for $1000 less than the price quoted by New Canadians. Called to ask New Canadians whether they'd consider reducing the charge for the unsuccessfully snaking of the drain (clearing the plug allowed us limited use of toilets/sinks while repairs scheduled), and got a hostile response. Not so good. The competitor called in technicians to address sewage damage, schedule clean up, repairs, and interface with insurers. None of these other services were in New Canadians' wheelhouse.

    Answer from pro:

    We are sorry to hear that you feel this way about our service. The amount we quoted was reasonable for the work we proposed, which was much larger than you received. As you stated, “the competitor called in technicians to address the sewage damage” meaning they subcontracted the work out. Our team is made of our employees, who are licensed, as we do not subcontract our work out and we expect that you will soon experience the type of service that you paid for. Once again, we are sorry you feel this way and wish you the best in the future.

    Reply created 3 Feb 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 31 Jan 2023

    Quick (and perfect) Shower Fix

    What we thought was just a loose shower faucet handle (we couldnt turn our water on or completely off!) ended up being more than that and beyond our skills. We called New Canadian Drain & Plumbing and they were there the same day, showed us exactly what was wrong and replaced the part that was damaged and worn. Wynford was knowledgeable, told us everything that was going on and was done everything in record time. Would absolutely call and use them again!!

    Answer from pro:

    Thank you for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Winford’s knowledgeable and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future. Thank you from New Canadian Drain and Plumbing.

    Reply created 1 Feb 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2023

    Backwater valve, sewer clean out

    We had to call a plumber ASAP, as we had a major flood in our basement. We called NEW CANADIAN, and they responded and arrived within the hour. The basement flooding was a disaster ! We had a sewer backup from the city sewer pipe! Nima and his team identified the problems and commenced the work immediately. The basement drain and new piping needed to be replaced which required the cement floor to be dug up to place PVC piping ,along with a backwater valve( BWV) and a sewer clean out. The disruption to the household was minimal in terms of water and sewer useage . The worked quickly, and efficiently. The repair job included replacing the cement work to the floor. They provided an access point for both the BWV and sewer clean out. They were easy to work with and very helpful in providing me with photos of the work they were doing . This is my mothers home and I am 4000 km away making the necessary arrangements. They were very reassuring, polite, confident, and knowledgeable. They cleaned up the basement and did a great job. Thank you so very much. I highly recommend New Canadian Drain and Plumbing. Christine.

    Answer from pro:

    Thank you, Christine, for sharing your experience and recommendation with fellow homeowners. We are glad to hear Nima and our team were able to provide reassuring, knowledgeable and professional service. Our team of licensed professionals do their best to help our customers in any way they can when our clients need it most. We look forward to helping you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 31 Jan 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 27 Jan 2023

    Snake Service

    Tony excellent service for a main snake drain. Assed the problem quickly. Highly recommend company.

    Answer from pro:

    Thank you for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Tony’s professional and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future. Thank you from New Canadian Drain and Plumbing.

    Reply created 28 Jan 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2023

    Service in Minutes - Fixed Leaking Toilet

    Had some water showing up around the base of my toilet - called New Canadian and Tony was at my house within the hour! No cost to have him come out and quote, which was great, and he seemed to know what was wrong right away. He needed a second person for the job (Alan), who also came quickly, and the two of them found and fixed the problem quickly. Polite, masked, and cleaned up (even put the bath mats back). He looked at a couple of other issues I asked about, but had no problem when I said no to the quote for the extra work (which wasnt urgent). Very happy with the speed and service provided!

    Answer from pro:

    Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Wanye and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

    Reply created 31 Jan 2023
  • Review from Rod Dioso
    Rating: 5 out of 5
    Review left on 26 Jan 2023

    Excellent catch removal and backwater valve installation

    We own an old Victorian house in Toronto with pipes to the city that needed attention. Nima and Vahid did an excellent job removing the old catch and replacing the system with PVC and a backwater valve to the city. They were always very polite and professional and left the place spotless. The job required a lot of digging in a small spot but they took extra care not to ruin original iron fence. They even removed and repotted our lilac bush to protect it from any harm! They have now promised to take the next steps to get the paperwork done so we can apply for a city rebate on the job. We cannot not recommend them enough. They were professional, knowledgeable, quick, efficient and great to work with. Thank you guys.

    Answer from pro:

    Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Rod, and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

    Reply created 27 Jan 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 18 Jan 2023

    Snaking

    Clogged pipes. Issue resolved in less than half hours. Cleaned after he was done. Would highly recommend.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 20 Jan 2023
  • Review from judylevy Levy
    Rating: 5 out of 5
    Review left on 4 Jan 2023

    Install new kitchen faucet

    This is the first time I have used New Canadian Drain and Plumbing Services. Nima did an excellent job of installing a new faucet in my kitchen. He was very efficient and professional and left th work area very clean. I would definitely recommend this company and would request Nima for any additional work I need.

    Answer from pro:

    Thank yoY, for sharing your experience with fellow homeowners. We appreciate your comments regarding Nima’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 5 Jan 2023
  • Review from Kathryn P
    Rating: 5 out of 5
    Review left on 14 Dec 2022

    Great service

    New Canadian Drain and Plumbing were amazing. They came within 2 hours (super responsive). Winford was professional, polite, knowledgable and hard working. He had my problem resolved in record time. He went above and beyond. I will definitely call New Canadian Drain and Plumbing again. Thanks Winford!

    Answer from pro:

    Thank you, Kathryn, for sharing your experience with fellow homeowners. We appreciate your comments regarding Winford’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 14 Dec 2022
  • Review from Lou Fiorino Fiorino
    Rating: 5 out of 5
    Review left on 12 Dec 2022

    Plumbing/drain repair

    Kitchen & laundry room drains totally backed up. Needed camera inspection, painstaking reset of 30' drain pipe slope, roto-rooting and power-washing of drains; about 7 hours work. Camera tool showed the drain is now totally clear and flowing smoothly. Meticulous and great clean-up. George and Allan did a great job and were very personable, explaining how to avoid this issue in future as well as setting up a strategy and follow-up process. Explained things to my wife and daughters, too. I feel very confident now and they are definitely on my contacts list.

    Answer from pro:

    We are pleased to hear that you were satisfied with George and Allan's efficient workmanship and dedication. Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Luigi and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

    Reply created 14 Dec 2022
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