New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1259)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Sep 2016

    Leak coming through the ceiling

    We came home to find a leak in our basement ceiling. The water appeared to come from our kitchen upstairs and we were worried. We checked home stars and found New Canadian. We were very happy that we did. Our call was answered promptly and our plumber, Peter, arrived less than an hour later. Right on time. Though we had to cut a hole in the ceiling, we needed to see where the water was coming from and we would have had to repair it anyways. Peter quickly discovered that the water was coming from our fridge and he helped move it (to allow us to clean up) and he turned the water supply off. Peter is very friendly and very professional. All in all, it was a good experience and we were happy to pay for this service call. We would also be happy to use this company again!

    Answer from pro:

    Hi Kevin, thank you for taking the time to share your thoughts and experience with fellow homeowners. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that you may have and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again. Until next time Kevin, take care.

    Reply created 3 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Sep 2016

    Lead pipe replacement

    I had a lead pipe water supply running into my old house. Needed to get the private side replaced before the city would replace the municipal portion. Isaac came and explained the job to me thoroughly and gave me a quote. Expensive job, but their quote was in line with everyone else I got estimates from. Booked the job for a few days later, the crew showed up bang on time that day and did a great job. They had to dig a huge pit in front of my house, but after they were finished you'd hardly know they'd even been there, great at clearing up after themselves. They also had to do some work in the basement and were really respectful of the house, carefully placing drop cloths, etc. and patching the concrete they needed to break through to access pipes. Would definitely recommend.

    Answer from pro:

    Hi Niko, It was a pleasure to read your amazing review on our services. Isaac and our team here at New Canadian Drain & Plumbing continuously aim for customer satisfaction and it is always rewarding when we receive feedback such as yours. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any and all reviews that you make on our behalf. Thank you in advance. Until next time Niko, take care.

    Reply created 3 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Sep 2016

    Very Happy - Already shared with neighbours!

    I called when a toilet started leaking from the tank onto the floor, with what I suspected was a problem with the supply line. I was expecting a long wait, but to my surprise the very professional sounding woman who answered the phone at New Canadian D & P said she would have someone out to us within an hour - and she did! Peter was prompt and courteous, and gave me the best-case/worst-case options. Fortunately, replacing the supply line was a relatively inexpensive fix, and it did the trick! He was willing to also take a look at a leaky valve in my laundry room while here, and replaced that as well. All of this was done very quickly, with little disruption and no mess. When he was finished, Peter left me his card, and even responded himself, promptly, to a call later that day when I had a quick question. I was very satisfied with the experience, and have already told my neighbours (who had no plumbers to recommend when I first had the leaking problem) to call me when they need someone - I found a good one! Call New Canadian Drain and Plumbing, you won't be sorry.

    Answer from pro:

    Hi Heidi, thank you kindly for your positive feedback on our services. We enjoyed reading about your positive experience and we are very proud to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise and we thank you very much for the referrals and we look forward to your continuing business. Until next time Heidi, take care.

    Reply created 8 Sep 2016
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 31 Aug 2016

    Shower fix

    Eric was friendly, fast, and honest with me about the options I had and the cost of these options. He explained everything clearly and ordered the parts I needed to be replaced right away.

    Answer from pro:

    Hello dear customer, thank you for taking the time to share your thoughts and experience with fellow homeowners. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any and all referrals that you make on our behalf, Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 1 Sep 2016
  • Review from Dillu Matto
    Rating: 5 out of 5
    Review left on 23 Aug 2016

    Pex Pie 90 Degree Leak

    Eric, came to my house and fixed the corner of the pex line where it was leaking. He was very kind, honest, and helpful. He recommended that I change the plastic L corners to a metal type to reduce risk of leaks. I was very satisfied with Eric's work and I recommend him to anyone looking for a job well done with affordable prices! Best plumber I've had, and I've had various come to my house for other jobs where they cut corners and leave you with leaky problems in the future. Thanks, Eric.

    Answer from pro:

    Hi Dillu, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Dillu, take care.

    Reply created 24 Aug 2016
  • Review from Harvey
    Rating: 5 out of 5
    Review left on 23 Aug 2016

    Sump pump repair

    Sump pump was not working. Called New Canadian Drain -- pleasant on the phone & fast service. Technician (Peter) came exactly on time, diagnosed the problem and offered options for solutions, including recommendation on most cost effective repair. Work done quickly. Very satisfied with their service.

    Answer from pro:

    Hi Harvey, thank you for your wonderful feedback on our services. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Harvey, take care.

    Reply created 23 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Aug 2016

    Kitchen Sink Clog

    When our kitchen sink got clogged, we tried to clear it ourselves using different off-the-shelf products “guaranteed” to work, but to no avail. After several failed attempts, we turned to professional help and contacted New Canadian Drain and Plumbing. Although this was the first time that we’ve ever had to actually contact a professional plumbing company, New Canadian Drain and Plumbing made the process very straightforward. The receptionist was very understanding after we had described our situation and she was able to send out a plumber to our home that same afternoon. The plumber, Seyyed, arrived promptly as scheduled and even courteously took off his shoes before entering and getting to work. As he cleared the clog, he explained what he was doing and kindly gave us some practical tips on how to prevent future clogs. He was very thorough and also alerted us to a few problematic areas under our sink before proceeding to tighten the loose faucet from underneath and to re-solder a small pipe connecting the dishwasher to the main pipe. Not only were we happy to get our sink back so quickly, but it was in even better condition and exceeded our expectations. All in all, we had a very positive experience and found the services provided to be very courteous and professional. Thank you!

    Answer from pro:

    Hi CBL, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that your first-time experience with our company has left a positive and lasting impression. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time CBL, take care.

    Reply created 8 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Aug 2016

    Replacement of Shut Off Valves with Ball Valves

    This is my 4th experience with New Canadian Drain and Plumbing and again, I am completely satisfied with their service. I was having an internal water valve converted to a ball valve as well as the shut off water valve in my garage to a ball valve. The internal valve was located in a tight area due to my basement being finished. Dane worked patiently to change the valve to ensure no damage to the work area in my basement. The outside/garage valve was much quicker and easier. He ensure that there were no leaks and as well the cleanup was excellent. Dane was very polite, showed up on time and explained all his work as he was conducting it. I will use this company again for any plumbing work. Also, the lady I spoke with to schedule the appointment was also very personable and polite.

    Answer from pro:

    Hi Monique, thank you greatly for your continuous business with New Canadian Drain & Plumbing. We are very proud to know that you are satisfied with our efficient workmanship and customer service time and time again. Please keep in mind that we will continue to be here to assist you with any future work or inquiry that may arise and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Monique, take care.

    Reply created 2 Aug 2016
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 21 Jul 2016

    Sewage problem in garage

    In May my driveway collapsed. By June I had sewage oozing out of my garage floor and all around the base of it and it would intermittently run down my driveway. Initially considered to be a blockage but proved otherwise. New Canadian came in July. Shendon responded immediately to start diagnosing the issue. 5 days of hand digging ensued led by Roman and others. The garage floor was dug in four areas as well as part of the driveway. It was determined that the sewage pipe had blown apart and that sewage was being pumped up into the garage from the city system (a unique system on my street). All pipes were repaired, reconnected and checked after the city repaired the valve. Clean up was excellent. Fantastic group of people to work with, kind and courteous. Thank you Igor, Eman, Shendon, Roman, Nick and everyone else who worked on this unusual job. I would recommend your services anytime.

    Answer from pro:

    Hello Dear Customer, thank you for your wonderful feedback on our services. We are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 22 Jul 2016
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 15 Jul 2016

    Very pleased!

    Very pleased with faucet replacement. They responded to me within an hour. Repairmen showed up to give a quote with an hour and was one time. They gave the lowest quote and had the job done in under an hour. Will use again and recommend them also. They came by and did a second job for me as well, replacing a valve in a basement. Very pleased once again and they are professional, fast and great to hire.

    Answer from pro:

    Hello Dear Customer, thank you for sharing your thoughts and experience with fellow homeowners. We are very pleased to know that you were satisfied with our quick response time and competitive rates. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time, take care.

    Reply created 22 Jul 2016
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