Hi Anna, we are sorry to hear that you were unhappy with your recent experience with us. The hose bib that we installed for you 3 ½ years ago was a Dahl brand. The present issue that you had with the hose bib was most likely due to not turning off the garden hose during the Winter causing the hose bib to freeze, crack and leak. The hose bib itself was not faulty as it has been 3 ½ years since the installation. When you contacted our office about your hose bib, we did our best to provide you with our utmost customer service in resolving this issue for you. You were surprised when our office informed you that we would schedule a same day service for you and we dispatched our plumber to you at the specified time that was scheduled. When our plumber arrived to your property, he provided you with up-front pricing as our company has a price book that our plumbers follow. Our plumber also applied a $100 discount to you for being a previous customer of ours. We understand that you called two other companies who quoted you for $200 over the phone but usually they will say one thing over the phone and something absolutely different once they come to site. Overall, we did our best; we dispatched our plumber on the same day as scheduled, provided you with up front pricing, applied a $100 discount to your service and delivered efficient workmanship. Based on this, it is unfair to give New Canadian Drain & Plumbing a 1 rating because of a $20 difference that some other company quoted you over the phone for.
Reply created 13 Apr 2017