New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Sandra S
    Rating: 5 out of 5
    Review left on 27 Apr 2017

    Plumbing Repair

    New Canadian Drain & Plumbing had a plumber out within 30 minutes of my call for help. Raymond was polite and fixed the problem quickly. I've always found this company to be extremely reliable and refer them to clients as well as friends.

    Answer from pro:

    Hi Sandra, thank you for your feedback on our services. We are very pleased to know that you are continuously satisfied with our efficient workmanship and customer service. Please keep in mind that we will always be here for you should any future plumbing work or inquiry arise. Once again, thank you for being such a great customer and for choosing New Canadian Drain & Plumbing as your #1 plumbing service provider and we look forward to working with you for many, many more years to come. Until next time Sandra, take care.

    Reply created 28 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Apr 2017

    Leaking kitchen drain

    I called with a leaky kitchen drain and the dispatcher was very friendly and said someone could come right away. Raymond came with 30 minutes and fixed the problem within 45 minutes including going back to the supplier to get the right part. Raymond quickly identified the issue as a crack which I verified and then replaced the part to solve the problem. I highly recommend their service.

    Answer from pro:

    Hi Graham, thank you for your feedback on our services. We are very pleased to know that you are satisfied with our services from beginning to end. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise and we would like to thank you in advance for any and all referrals. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Graham, take care.

    Reply created 25 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2017

    Plugged shower drain after contractor tiled shower

    Ozan came within 45 minutes and solved my plugged drain that had a piece of cured thinset stuck in there from the tile setter. Was very happy with his work, this could have been a big problem if he was not able to correct it. Thank you Ozan.

    Answer from pro:

    Hi Fernando,thank you for sharing your feedback on our services. We are very proud to know that you are satisfied with our quick response time, efficient workmanship and customer service. Ozan, as all of our staff, continuously aim for customer satisfaction and it is always rewarding to hear feedback such as yours. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise and we would appreciate any and all referrals which you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuous business. Until next time Fernando, take care.

    Reply created 20 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Apr 2017

    Service

    I was very impressed with New Canadian Drains and Service. I had waited a long time to get a plummer as I wasn't sure he could fit into my schedule. When I phoned, he turned up in less than 30 minutes. I needed a new toilet. The next morning he arrived earlier than he said and was done in 4o minutes. Raymond was polite, thoughtful, quick and did a good job.

    Answer from pro:

    Hi Carol, thank you for sharing your feedback. It is always rewarding for our staff to hear positive reviews on our services and we look forward to working with you again in the near future. Until next time, take care.

    Reply created 19 Apr 2017
  • Review from Ryan Ruby
    Rating: 5 out of 5
    Review left on 15 Apr 2017

    Plumbing service

    I would call New Canadian Drain & Plumbing again as I was extremely happy with the service Raymond provided. The attention to detail he gave to the job was second to none. 5 stars service!

    Answer from pro:

    Hi Ryan, thank you for sharing your experience with fellow homeowners. We appreciate your feedback and look forward to your continuing business. Until next time Ryan, take care.

    Reply created 17 Apr 2017
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 14 Apr 2017

    Great

    Great service, and quick! They came within 20 minutes on Good Friday (a day when other companies would not come out) and unclogged the toilet drain quickly. Raymond is the best. Thank you!

    Answer from pro:

    Hello dear customer, thank you for your feedback on our services. We are very pleased to know that we were able to address and resolve your plumbing issues at a time where other companies were not available. Please keep in mind that we are here to assist you with any future plumbing needs or inquiries that may arise and we would like to thank you in advance for any and all referrals. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

    Reply created 17 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2017

    Sewer backup

    I had a sewer backup and called Canadian Drain & Plumbing .Their technician Shendon Brown came and did a snake and camera to point out where my drains were blocked and where they collapsed . The technician then advised me on what needed to be done so as to get the problem fixed , he replaced all the old clay drain with new pvc's and installed a back flow valve and also a back to back clean at the front of house . The crew did an amazing job and it didn't stop there as he cleaned up and left his work area spotless . I was and am truly satisfied with the work done by your crew. ..the technician educated me on my drains and answered all the questions I had... every last thing was done in a professionally and would definitely recommend your company to anyone ....with that said thank you Canadian Drains & Plumbing your services was worth every dollar ($) spent .

    Answer from pro:

    Hi Marcia, thank you for your feedback on our services. We are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Marcia, take care.

    Reply created 14 Apr 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 12 Apr 2017

    Replacement of defective outdoor faucet

    New Canadian installed outdoor faucet (1/2" hose bib) approx 3 yrs ago. A piece of it just came off in my hose. I called company and they sent a nice young man out. My problem is they told me it would be $320 to replace. My argument is it was a defective piece. The guy said he had never seen it happen before. I thought they should give me a discount as I had given them a few thousand dollars worth of work in the past. The guy said he would talk to his boss so he came back and said they could do it for $220. I wasn't happy with it but what can I do? After he left I called 2 other plumbing companies and they quoted around $200. Turns out they did not give me a discount. I will NOT be using them again.

    Answer from pro:

    Hi Anna, we are sorry to hear that you were unhappy with your recent experience with us. The hose bib that we installed for you 3 ½ years ago was a Dahl brand. The present issue that you had with the hose bib was most likely due to not turning off the garden hose during the Winter causing the hose bib to freeze, crack and leak. The hose bib itself was not faulty as it has been 3 ½ years since the installation. When you contacted our office about your hose bib, we did our best to provide you with our utmost customer service in resolving this issue for you. You were surprised when our office informed you that we would schedule a same day service for you and we dispatched our plumber to you at the specified time that was scheduled. When our plumber arrived to your property, he provided you with up-front pricing as our company has a price book that our plumbers follow. Our plumber also applied a $100 discount to you for being a previous customer of ours. We understand that you called two other companies who quoted you for $200 over the phone but usually they will say one thing over the phone and something absolutely different once they come to site. Overall, we did our best; we dispatched our plumber on the same day as scheduled, provided you with up front pricing, applied a $100 discount to your service and delivered efficient workmanship. Based on this, it is unfair to give New Canadian Drain & Plumbing a 1 rating because of a $20 difference that some other company quoted you over the phone for.

    Reply created 13 Apr 2017
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 12 Apr 2017

    drain issue

    I was very happy with the customer service that I received. We had a urgent drain blockage in a commercial property. On Monday I called Ozan came on the same day. The job was completed on Tuesday afternoon. I was very happy with Ozan and his team they left the area clean as stated and repaired the drain in a timely manner. I would also like to say that Anna was a great help in the office, keeping me in informed of the work to be done , she was very kind and patient. Thanks again to the team and Anna.

    Answer from pro:

    Hello dear customer, thank you for taking the time to share your experience with fellow homeowners. We highly appreciate your positive feedback and we are very proud to know that you are happy with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future plumbing work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time, take care.

    Reply created 12 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2017

    Cast Iron drainage pipe

    Great customer service!. I called them on Monday afternoon, they came to see the problem on Tuesday and wednesday morning they were working on it and completed the same day. I am satisfied.

    Answer from pro:

    Hi Franco, thank you for your amazing feedback on our services and we look forward to working with you again in the near future. Until next time Franco, take care.

    Reply created 6 Apr 2017