New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 6 Sep 2023

    Toilet replacement

    Masoud arrived and assessed the situation. The toilet was 18 - 20 years old. We were hoping to repair but after extensive enquiries it was determined there were no parts available. We discussed our options with Masoud and decided on an American Standard toilet. He was efficient and thorough, returning with the new toilet in a reasonable time. We were very pleased with the communication, speed of work and his cleanup. We would ask for him specifically if we required further services.

    Answer from pro:

    We are happy to hear that Masoud lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime. Thank you from New Canadian Drain and Plumbing.

    Reply created 7 Sep 2023
  • Review from Stephanie Heyens
    Rating: 5 out of 5
    Review left on 25 Aug 2023

    Arrived in 20 minutes and fixed & paid for 2 hrs later

    Snaked my kitchen sink and used Green Gobbler but the worst clog ever wasnt moving. Called New Canadian at 8:40am and Winford arrived 20 minutes later. Unfortunately even his auger couldnt clear the clog. Turns out my id**t ex-hubby and his contractor buddy installed the drainpipe in our crawl space with a sag so over 10 yrs it accumulated. Winford knew exactly where the clog would be, crawled in my sand-filled crawl space, cut the pipe, cleared it, and replaced. Not even 2 hours later Im typing this with the dishwasher running. Fast, knowledgeable, efficient. Worth every penny.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care. Thank you from New Canadian Drain and Plumbing.

    Reply created 25 Aug 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 11 Aug 2023

    Fast and fair

    Fast and effective service. Masoud was professional and helpful. I would call again the next time I need a plumber.

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Masoud's knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. Until next time, take care. Thank you from New Canadian Drain and Plumbing.

    Reply created 12 Aug 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 31 Jul 2023

    Cleared a blocked kitchen sink

    Massoud came within an hour. He was polite and efficient. He explained each step and the reason for it. He took great care to keep our kitchen clean. Everything was done in about 1 and 1/2 hours.

    Answer from pro:

    We are glad to hear Masoud was able to provide quick and friendly service. It is rewarding to our team when we receive comments such as yours. We look forward to helping you with future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 1 Aug 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 4 out of 5
    Review left on 6 Jul 2023

    Drain replacement

    After our basement drain backed up we contacted new Canadian to assess. They responded promptly and help us replace a large run of clay pipe that had been taken over by tree roots. Tony and his team worked extremely hard to get the job done quickly with minimal inconvenience to our family.

    Answer from pro:

    Thank you, for sharing your experience with fellow homeowners. We appreciate your comments regarding Tony’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 8 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2023

    Replacing drain pipes

    We had drain problems & sewer backup issues. Our old clay drain pipes were clogged with tree roots. New Canadian thoroughly repaired these damaged and aging drain pipes in an economical and timely manner. The team of workers -- Sebastian, Oleksandr, Esteban, Arash, B.K. and Tony (and others?) -- worked tirelessly in extreme summer heat. The work went smoothly & professionally. It looked almost as if nothing had ever happened to our front garden (where the work was done) once they were finished! Great to work with, no problems.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us.

    Reply created 8 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2023

    Leaky Bathroom Pipe

    We discovered a leak coming onto our kitchen ceiling from the bathroom above. We called New Canadian Plumbing on a Sunday night of a long weekend and Masoud was at our place Monday morning. He was polite and knowledgable, quickly assessed the damage and got to work. Two copper elbow joints were replaced, one was the leaky one, the other was done as a preventative measure. Masoud was kind and courteous, cut as little into the ceiling as possible and cleaned up after the work was done. Would not hesitate in calling on Masoud again.

    Answer from pro:

    Thank you, Dom, for sharing your experience with fellow homeowners. We appreciate your comments regarding Masoud’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 5 Jul 2023
  • Review from Mark Ste Marie
    Rating: 5 out of 5
    Review left on 26 Jun 2023

    Repaired Toilet

    Fantastic service. Masoud arrived within an hour and was able to diagnose and complete the repair. He worked quickly and cleanly and was extremely pleasant. Thank you!

    Answer from pro:

    Thank you, Mark, for sharing your experience with other homeowners and we appreciate hearing you were satisfied with Masoud’s professional and timely service. It is our team’s pleasure to be able to provide service like the one you experienced. We look forward to assisting you again in the future. Thank you from New Canadian Drain and Plumbing.

    Reply created 27 Jun 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2023

    Habib

    Habib did an amazing job snaking both my kitchen and bathroom sinks. He also installed brand new drains for both the kitchen and bathroom sinks. Very professional and made sure everything worked. Highly recommended.

    Answer from pro:

    We appreciate your comments regarding Habib’s quick and efficient service. We are happy to hear he was able to assist you in a timely manner. Thank you, Andrew, for your review and we hope to help you once more in the future. Thank you from New Canadian Drain and Plumbing.

    Reply created 27 Jun 2023
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 20 Jun 2023

    Clogged drain and leaky sink

    I had a clogged kitchen sink and noticed afterwards that the drain was leaking as well. I called New Canadian Drain and Plumbing and was fortunate enough to have Masoud come out to my home to provide a free estimate. Masoud was very humble, knowledgeable and thorough with his work. He was also very respectful of the work area and made sure that everything was in full working order and clean once he was done. I would recommend him to anyone.

    Answer from pro:

    Thank you, for sharing your experience with fellow homeowners. We appreciate your comments regarding Masoud’s professional service. Our staff do their best to provide the best service possible and it is rewarding when they receive appreciation such as yours. We look forward to being able to assist you with any future plumbing issues. Thank you from New Canadian Drain and Plumbing.

    Reply created 20 Jun 2023
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