New Canadian Drain & Plumbing Ltd reviews (1295)

Review from HomeOwner
Rating: 5 out of 5
Review left on 7 Dec 2021
Leaky copper pipe
Had a corroded, leaky copper tee and elbow joint in the hot water supply line. Habib looked at it, gave me an estimate on the spot and said that it would take about 30 mins. He turned off the water to the house, drained the pipes, cut out the problematic section, soldered copper to PEX fittings, added a PEX tee and elbow and reconnected everything. Was very fast and quality was high. And he did do it in 30 mins. A bit pricey for the amount of time spent, but I'd call him again!
Answer from pro:
We are happy to hear that Habib lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime. New Canadian Drain and Plumbing
Reply created 8 Dec 2021
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 1 out of 5
Review left on 1 Dec 2021
Overpriced, no follow up
They helped us with repairs to our shower. 3 hours work and was charged $1200 incl tax. We needed some follow up work for a smaller job and they wouldn't respond to my requests. Used another plumber for this work (turned out to take approx 1.5 hrs) and were billed under $300.
Answer from pro:
This is a fake review
Reply created 7 Dec 2021
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 5 out of 5
Review left on 27 Nov 2021
Blocked drains
The office lady was very polite and welcoming. We explained our concern, and she offered same-day service. So, to suit our schedule, George came the next day at 9:30 a.m., well within the time slot promised. Then the magic began, for he quickly diagnosed the problem and thoroughly explained what action was needed. At every step, he showed what his pipe inspection camera recorded and the result after flushing the system. George deserves ten stars out of five!!! We will get New Canadian Drain and Plumbing to flush our pipes annually.
Answer from pro:
Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with George's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
Reply created 29 Nov 2021
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 0 out of 5
Review left on 13 Nov 2021
Didn't fix our toilet, excessive fee, and wouldn't even provide a partial refund
My sense with this company is that some of the plumbers provide better service than others. The plumber who was assigned to us was unable to fix one of the two toilets that was in need of repair, and in fact left it functioning worse than when he started. He then offered to replace the toilet entirely, if we paid for a new toilet, but offered an extremely limited selection. We asked the company for a partial refund, but they refused. The overall cost was more than $700 for less than 1.5 hours of labour and some parts for 2 toilets. A different plumber came and fixed the toilet that had been made worse for $250.
Answer from pro:
Our technician was at your home on the initial visit for 1.5 hours and replaced of the parts of the Toto toilets after having suggested that the toilets be completely replaced since Toto toilets often are difficult to fix as parts are difficult to find. After hearing this suggestion from the technician, you agreed to only replace the parts. As parts for a Toto toilet are specific and not generic it makes them difficult to find and expensive hence the reason the second visit to replace the seat of the flush valve at no extra charge was delayed several weeks. Once the seat of the flush valve was found and purchased by our technician, we returned for the second visit of another half hour. The times indicated was spent at your home and does not include the additional travel time and time spent looking for the parts which are difficult to find. The materials that were used to fix your toilets cost $100. We are sorry that you feel this way but looking at the amount spent to fix the toilets on the initial visit and considering amount of time spent at your home, travelling, and searching for the specific parts, the amount charged was a reasonable amount.
Reply created 17 Nov 2021
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 5 out of 5
Review left on 7 Nov 2021
Clogged kitchen sink
My kitchen sink became clogged on a Saturday night. The next day, I contacted several plumbing companies to see if they could help. One turned down my request, while another one said they were backed up with requests and couldn't send someone until Wednesday. However, New Canadian Drain & Plumbing Ltd. was able to send someone over on the same day, and the guy got the job done very quickly. I would definitely consider using them again.
Answer from pro:
Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.
Reply created 9 Nov 2021
Review from HomeOwner
Rating: 5 out of 5
Review left on 30 Oct 2021
clear kitchen drain blockage
called the company and they had George (Ji Chei) responded within a couple of hours. George was polite and did a systematic review of the problem to make sure that the kitchen sink blockage wasn't a part of a larger problem. He got right to work and was able to clear the blockage. He also provided some tips on how to avoid future blockages and advised against using chemical commercial agents as they might corrode metal pipes that might exist. George also pointed out that there was a small leak from the kitchen faucet that should be looked at. Quote was provided up front including a seniors discount.
Answer from pro:
Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with George’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.
Reply created 30 Oct 2021
Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Oct 2021
repair of broken water pipe
Our water pipe had cracked resulting in water seeping into the basement. I spoke to Shendon, the field manager, on Tuesday. He came over Wednesday to discuss the work required to replace the broken pipe and outlined very clearly what work would be done, including completely cleaning the site. His team arrived on Thursday and completed the job today. The men are pleasant, professional, focused and tackled an unexpected layer of concrete with no issues. I have not used this company before, but now will not use any other. I highly recommend this team. Just excellent!
Answer from pro:
Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
Reply created 2 Nov 2021
Review from Lisa B Bednarski
Rating: 5 out of 5
Review left on 17 Oct 2021
Can't say enough good things about New Canadian
New Canadian came recommended to me and I will recommend them to anyone who will listen to me. They replaced the clay pipes under my foundation, did interior waterproofing in my basement, installed a sump pump and upgraded my water supply line to 3/4 inch. They were professional, courteous, respectful and pleasant (some even sang while they worked). The sticker shock goes away when you see how much incredibly hard work goes into this process. They were amazing and tried to clean up each day (as much as possible) when they left. I cannot recommend them enough and, as a realtor, I will do so at every opportunity. I've lived here 8 years and to finally have peace of mind about the water issues in the basement is incredible.
Answer from pro:
Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Lisa and we hope that you keep us in mind for any future drain or plumbing needs. We would appreciate any and all referrals that you make on our behalf. Thank you, from our team at New Canadian Drain & Plumbing.
Reply created 19 Oct 2021
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 5 out of 5
Review left on 17 Oct 2021
Basement Drain Issues
Shendon and his crew came within an hour of calling. Initially the job entailed creating a drain in the furnace room. We had Shendon also scope out the remaining drains and discovered a huge issue with the drains from the laundry and bath rooms leading out to the city drain. In a span of few days after the initial assessment the drains in the furnace, laundry, bathroom and main basement rooms were repaired! As well we had a new Back Water Value installed which gave us some peace of mind in case of potential water backups. Overall the work done was costly, but it was well worth it given the amount of rainfall we experienced at the time. Shendon and the crew were punctual, explained what needed to be done and cleaned up the job site (basement) every evening.
Answer from pro:
Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Shendon and our crew's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.
Reply created 19 Oct 2021
Review from HomeOwner
Rating: 4 out of 5
Review left on 8 Oct 2021
Toilet flow valve
The only negative is that the cost was much too high…the plumber who came Habib was courteous…explained and showed what had to be done… he was neat and tidy in his work and he was very professional in his attire
Answer from pro:
Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Habib’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.
Reply created 8 Oct 2021