New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 18 Jan 2022

    House drain repair/restoration

    The shower and toilet in our basement were backing up. At the recommendation of an experienced friend, I called New Canadian Drain and Plumbing Ltd. late in the day on Jan. 2. Field manager Shendon arrived on time the next day. He put a snake/camera down the pipes (as far as they could go) and found breaks, leaks and a blocked pipe, all of which I could see. He quoted me a price on replacing the pipes, with the caution that it would be more if the damage went further along to the exterior front. He and his crew arrived first thing the next morning and began the big dig. Short version: the visible damage extended all the way out to beneath our front porch. Once that was clear, Shendon quoted on the extra work. I accepted and the crew started immediately. It was first-class work, imo, with at times five and six people working to get the job done quickly. This included drilling though the front foundation and digging down under the porch. They were all personable and doing their best to allow us a functioning drain system even while they worked. The job was complete after two and a half days. It was a brilliant performance, and I recommend them highly.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Shendon's and our team's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 19 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2022

    pipes broke

    My pipes burst in basement and they were hard to replace. Mark did a great job working under a difficult situation. And they came out during a blizzard! Thanks for the help.

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Mark’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. Until next time, take care

    Reply created 18 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2022

    Major Drain Replacement in Basement

    Quick response to check problem and quote on how to resolve. She don explained in detail what was required. They started work the next day. He kept us upto date on everything they did. We were more than satisfied and as a plus he cleared snow in our driveway after the big snow storm. What a guy. What a company.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 18 Jan 2022
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 16 Jan 2022

    Pipe repair

    I had my pipes replaced because it bursted from the cold weather. I called a few plumbing companies and they were were all booked. When I called New Canadian Drain they came out right away and accessed the issue. The very next day Dane made the repairs. He was very polite and helpful. He provide excellent service and he cleaned up any mess.

    Answer from pro:

    We are happy to hear that Dane lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

    Reply created 18 Jan 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 14 Jan 2022

    Plumbing in new bathroom addition

    I was in need of a new bathroom addition in my basement and this company was quick and precise with all things plumbing. They had knowledgeable answers to any questions i had. The price was reasonable and the worker named Dane came and was amazing! The customer service and overal experience with him was 10/10 and i would highly recommend to any one in need of top class plumbing work. I have had 0 issues with any of the work completed. Thanks Dane

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with Dane's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf.

    Reply created 17 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2022

    Excellent Service Again

    Had a clogged sink, called and had someone out quickly, office called to say plumber on the way, Dane was on time, explained the issue, gave a quote, fixed it efficiently Will definitely use again

    Answer from pro:

    We are happy to hear that Dane lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

    Reply created 7 Jan 2022
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 6 Jan 2022

    Drain Clog Service

    I called in and the technician came within an hour. George was AMAZING to work with and fast! He ensured everything was taken care of properly and took the time. Would highly recommend!!

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with George’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. Until next time, take care :)

    Reply created 8 Jan 2022
  • Review from Sandy
    Rating: 5 out of 5
    Review left on 6 Jan 2022

    George - Clearing up a blocked bathroom sink

    New Canadian did an excellent job 8 years ago replacing all our plumbing. Since then we've hired them to replace the toilet at our rental property - again good, efficient work. And just yesterday George arrived (an hour after I called) to clear up a clog in our bathroom sink. He was friendly, got to work right away, and explained to us after the details of what he had done. He also took the time to explain the best Dos and Dont's of keeping our bathroom sink clog free and was happy to answer the same question more than once. Excellent service (as usual). New Canadian is our 'go to' plumbers for any job, whether large or small. Thanks George!

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with George efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care

    Reply created 7 Jan 2022
  • Review from Joyce Kraay
    Rating: 5 out of 5
    Review left on 26 Dec 2021

    Plumbing

    Winford and Habib spent a full day (9am -7pm) replacing the original plumbing from the 2nd floor bathroom because of leaking. They needed to remove plaster both in the living below and bedroom behind the bathroom to chess the job. Everything was covered up to protect it from the dust and when they finished the job, they cleaned up as best they could. Throughout the day, they never stopped, not even for lunch just so that they could finish the job. I was really impressed with how hard they work and yet they were very pleasant to have in the house. Even the insurance adjuster commented on the quality of work and how impressed he was by how the job had been completed with minimal damage. This is the second time I have used New Canadian (for two different jobs) and I would hire them again. Thanks Winford and Habib.

    Answer from pro:

    Our team of dedicated staff work hard to ensure that we deliver the quality services that our customers deserve, and it is rewarding for our staff when we receive great feedback such as yours. It was a pleasure working with you Joyce and we hope that you keep us in mind for any future drain or plumbing needs. Thank you, from our team at New Canadian Drain & Plumbing.

    Reply created 6 Jan 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Dec 2021

    WHOLE HOUSE UPGRADE

    In October 2020 we had our toilet back up into our shower. New Canadian sent George out to investigate. He determined, and showed us with his camera, that the drain out to the street was not sloped correctly anymore and this was causing our issue. New Canadian sent a crew to dig up the lawn and they replaced all of the drains (and the water line for good measure) from our house right out to the City hookup. We had another backup a few months later and George was back at the house scoping the drain again. We saw that the drains under our basement floor (different line than before) were not sloped properly and they were not washing out correctly (they were also the wrong size). George gave us a temporary fix that would last us a few months so that we could address this problem as part of a planned major renovation. We started the major reno and George and his crew were back at the house, as promised, to fix the issues. The New Canadian crew were AMAZING. They dug up, replaced, re-graded, and properly backfilled all of the drains in our basement. They also added 2 necessary drains and fixed the one existing drain (which was done wrong originally by a DIY'er) in 3 days. The New Canadian crew did such an awesome job all of this work that we contracted them to do the plumbing for the rest of the house as part of our reno. George and Esteban took over the "above ground" work and replaced every drain, ran new vents, a new stack, and new water lines through the entire house in 5 days. ALL of the New Canadian crew was courteous, respectful, and professional. Above all else, they answered our questions! We asked about details along the way purely out of interest and curiosity of what they were doing, why, and how it works so that we could learn about the systems that make up our house. Anyone on the crew that we asked was more than happy to explain what, why, and how they were doing what they were doing. It's refreshing to deal with a group of people, and a company, that are genuine and genuinely happy to educate us, as homeowners, about their craft. 100% I will recommend New Canadian to ANYONE looking for help with ANY plumbing problem.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with George and Esteban's efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 27 Dec 2021
Get in touch