New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Atish Tiwari
    Rating: 0 out of 5
    Review left on 21 Apr 2020

    Leakage

    The worst service one could ever get. I called in for a minor plumbing work and the guy ripped off 4 different parts of the ceiling and eventually said he couldn’t find where the issue was. Top of that he left without completing the work and also billed me for nothing. Upon calling their office, I was just tossed around from one person to another. No one seems to understand how difficult it is to pay for a service which resulted in a broken ceiling and original issue still left unattended. The next day when I called to speak to someone again at their office, their explanation for $200 was "Problem diagnosis" and the sad part is when the technician was onsite he never confirmed that the issue was identified and kept saying I don't know where the problem is. So, what diagnosis are we talking about here? Then someone calls me and quotes a new price of $320+tax to redo the diagnosis and fix it. Find a different way to mint money and not take someone’s hard-earned money. I wish there was an option to give 0 stars or probably a negative marking. EXTREMELY DISAPPOINTED!!

    Answer from pro:

    Hello Atish, Our technician went from Toronto to Pickering and took him 40 minutes. He gave you up front pricing of $280+hst to investigate the leak from the top floor and which you agreed. In order to gain access to the pipe we must cut the ceiling in the living room on which you refused. You told him to cut from a less visible place which would be in the closet and so then he cut a hole from the closet which created difficulties to locate the leak. He spent 3 hours at your house and when it came time to pay you just decided to give him $178+hst. This is not fair how treat the company, especially during this difficult time. New Canadian Drain & Plumbing is a very reputable company and our plumber who was dispatched to your property is a licensed plumber with over 30 years of experience in the plumbing industry and we continuously conduct our business in a professional manner.

    Reply created 23 Apr 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2020

    Emergency sink fix

    Currently in COVID lockdown; We're a 5 person household and today began our 5th week of physical distancing and kids being home. One of our double kitchen sink locks corroded to the point where it broke off and no longer was connected. The remaining attachment too was worse for wear and now holding the entire undersink plumbing together. Within 80 minutes of calling, Winford arrived, maintained physical distance, wore a mask and completed the necessary fix. We certainly didn't expect it to be fixed so quickly. We will call again when needing plumbing services.

    Answer from pro:

    We are happy to hear that Winford lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

    Reply created 27 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Apr 2020

    Bathroom tub

    I was very happy with the service that I received from this company. They were available to attend to my issue within less the 24 hours of my call. The technician was very friendly and professional. I would most definitely recommend them to anyone who is in need of pluming service.

    Answer from pro:

    Thank you for choosing New Canadian Drain & Plumbing as your plumbing service provider and we look forward to your continued business with us.

    Reply created 27 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2020

    Hot water tank mixing valve repair

    New Canadian D & P provided exceptional service. They responded within 2 hours from my post on HomeStars and set up an appointment the next morning. Jeff was punctual and after looking at my problem offered a couple of options and provided an estimate for both. He proceeded to complete the work and reviewed the finished product with me to my satisfaction. His final invoice was as quoted. Because we are seniors and during these unprecedented times I was particularly impressed that Peter wore personal protective equipment during his entire stay. We will highly recommend New Canadian D & P to our neighbours and friends,

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 27 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Feb 2020

    Drainage Services

    Our basement started to have a foul smell so we called New Canadian. Shendon - the field manager- came within the hour. I was surprised considering that it was a Saturday. He was honest and up front about the issue. At the end, we had to tear out the basement and replace the entire drain system. It was a huge, dirty job and the entire team (Pouya, Alex, Esteban) did it with professionalism and humour. They did what they promised and more - big thank you to Shendon and team.

    Answer from pro:

    Good Afternoon, Thank you for sharing your experience with fellow homeowners. We are happy to hear that you are satisfied with the work, and expertise that Shendon and our crew has provided for you. We look forward to have your continued business with our company, please do not hesitate to contact our office for any future inquiries. Thank you for choosing New Canadian Drain and Plumbing.

    Reply created 27 Feb 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2020

    Fast, Efficient, Professional Staff, Excellent Experience

    After being left high and dry by another plumbing company that never bothered to call us back, I called New Canadian Drain and Plumbing. They were here within the hour and provided excellent service. Javan was the plumber on site. He was friendly, efficient, professional and a pleasure to work with. I will definitely call this company again and highly recommend them!

    Answer from pro:

    Good Afternoon Kathy, Thank you for sharing your experience with fellow homeowners and we appreciate your feed back. We are happy to know that you were satisfied with Javan's knowledge and expertise, and that he made your experience a good one. We look forward to hearing back from you for future inquires.

    Reply created 11 Feb 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2020

    Drains and Back Water Valve Installation

    We were extremely pleased with the installation of the drains and back water valve after a flood caused considerable damage to our basement. Shendon, their knowledgeable field manager, assessed the situation and was very reassuring in his explanation about what was required. The "new Canadian" team of installers worked diligently and methodically to get the job done. They were also very polite and helpful in moving article in the basement, even offering to carry items up the stairs for my mother who is a senior citizen. The installation required digging up parts of the basement floor with many bags of earth set aside. However, after the pipes were installed the earth was returned and the floor professionally cemented over. On the last day the "New Canadian" team proceeded to clean everything in preparation for the new flooring that was required after the flooding. We feel very fortunate that this company was able to get us through this difficult time and that we can now confidently restore our basement to its former glory. Many thanks to Shendon and his very hard working team.

    Answer from pro:

    Good Afternoon, Thank you for sharing your experience with fellow home owners. We are very happy to hear that you were extremely please with the knowledge and expertise which Shendon had brought to your home. Please do not hesitate to contact the office for any future inquiries for drains or plumbing as we are very please to assist and look forward to your continued business. Have a great day, until next time.

    Reply created 30 Jan 2020
  • Review from Thanushiyan Nagarathinam
    Rating: 0 out of 5
    Review left on 22 Jan 2020

    Way overpriced.

    Had a sink drain that was clogged. Used a plunger for 30 minutes and charged $420. Never gave an estimate. Said it's how much other places charge but when I called local plumbers they would charge half the price. Be wary.

    Answer from pro:

    Good Afternoon, Your call was made to our office on January 20, 2020 regarding clogged kitchen sinks in your restaurant. An agreement was made to have one of our technicians come out for a free estimate to look at your situation. One of our master plumber with 15 years of experience was sent to your address. Upon his arrival the situation was assessed, and up front pricing of $380+hst was provided to snake 2 kitchen sinks.You agreed to this price and our technician continued to work for 1.5 hours. We are a very reputable company and our reputation is reflected by the services we provide our valued customers despite your unnecessary remark

    Reply created 11 Feb 2020
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 2 out of 5
    Review left on 26 Dec 2019

    mediocre all around. key items missed. much to be desired

    I spent close to 2k for a toilet installation, shower finishing, a vanity installation and a utility sink installation. all just finishing work. the technition had to return a couple of times (which is great) to fix dripping fixtures, unsecured toilets. should have been done properly the first time. also some basic finishings like flanges weren't installed. I expect more for a job that takes less than a day and costs nearly 2k. attached are pictures of sub-par finishings.. so now for the good parts-- my technician was friendly and easy to work with. the office staff are professional in their conduct and quotes are at par with the market.

    Answer from pro:

    Thank you for choosing New Canadian Drain & Plumbing as your plumbing service provider.

    Reply created 27 May 2020
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 21 Dec 2019

    Sump Pump replacement

    George came to my house just an hour after I called. He replaced my broken sum pump and fixed the underlying problem with the discharge valve which was blocked by ice. His service was wonderful - fast, professional and efficient. I'd previously had an estimate for this work by another plumber so I knew the cost he quoted me was very reasonable. He also gave me a senior's discount. I will definitely use this company again.

    Answer from pro:

    Thank you for choosing New Canadian Drain & Plumbing as your plumbing service provider and we look forward to your continued business with us.

    Reply created 27 May 2020
Get in touch