New Canadian Drain & Plumbing Ltd reviews (1257)

Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 5 out of 5
Review left on 3 Mar 2019
Great service
I had a clogged drain, and New Canadian was able to send someone out the same day, within a couple of hours. Armelin was very polite, helpful, and professional. He fixed the problem quickly and neatly and, while he was there, drew my attention to the old and wornout trap under the sink, which was cracked and would have led to a leak soon. He suggested that I might want to have that replaced at some point, although it was not immediately necessary. I appreciated his honesty, and that he wasn't trying to sell me on work that wasn't strictly necessary. We did replace the trap. Highly recommend.
Answer from pro:
Hello, We are happy to hear that you are satisfied with our quick, honest, and efficient services. We appreciate your positive feedback on our services and look forward to working with you again in the future. Until next time, take care.
Reply created 19 Mar 2019
Review from kyle
Rating: 5 out of 5
Review left on 27 Feb 2019
Basement flood
We had a basement flood due to a failed sump pump. Called New Canadian Drain and Plumbing..they sent Jeff over right away. He was great. He took the time to explain the cause of the problem, recommend a solution and implement his recommendation. He was also very courteous and cleaned everything up after he was done. I would definitely recommend Jeff and New Canadian Drain and Plumbing.
Answer from pro:
Hi Kyle, Thank you for sharing your feedback with fellow homeowners. We are pleased to hear that you are satisfied with Jeff's efficient workmanship, knowledge and expertise. Please feel free to contact our office anytime for any future plumbing needs and we would appreciate any and all referrals that you make on our behalf. Take care, from our team at New Canadian Drain & Plumbing.
Reply created 19 Mar 2019
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 5 out of 5
Review left on 26 Feb 2019
Great service!
I had a leak in the basement today and called New Canadian. The plumber, Raymond, arrived within one hour and investigated with his camera probe and then his powered snake. As it turned out, the main problem was in the City pipes, but Raymond gave me all the information I needed for the City Inspector, who confirmed Raymond's diagnosis. So, for great service and a pleasant and friendly professional attitude I recommend Raymond. M4C 1A6
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 5 out of 5
Review left on 18 Feb 2019
Calapsed pipe under my veranda
Wanted to say thank you to this amazing company. Ozan and his team. Vali, Ronnie, Mohamad. Where all so professional and got this job done. That job was completed on one of the coldest day of the year. It was -20 outside and don’t know how those men did it. But they did it with no complains, dedication to ensure my kids and I would have water. It was a very difficult job they had to dig down over 10 feet down with water up to there knees. But it was completed. I am sure at times they couldn’t feel there fingers because it was so cold. But after 12 hours they where done. Thank you so very much to all of you for the stellar service. Ozen you lead a great team. Thank you again. I will recommend your company to everyone. Many thanks. Mary
Answer from pro:
Hello Mary, Thank you for sharing such great feedback on our services. We are very pleased to know that our team of dedicated experts were able to resolve your drainage issue and that they reflected what New Canadian Drain & Plumbing truly represents; Integrity and efficiency in our workmanship and making customers our top priority. We understand that it was a stressful time for you but we always do our best to minimize the inconveniences regardless if it means working at -20 temperatures outside in order to get our customer's plumbing and drainage system up and working efficiently again. Once again, it was a pleasure working with you and we look forward to assisting you as well as your friends and family with any future drain or plumbing needs that may arise. Until next time Mary, take care.
Reply created 19 Mar 2019
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 5 out of 5
Review left on 12 Feb 2019
Outdoor water line
Plumber came out in the summer to get an outdoor tap functioning again. Required some work but was done at a reasonable cost. A family member had used them in the past for a backup prevention valve and was happy with their work.
Answer from pro:
Hello Dear Customer, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the future. Until next time, take care.
Reply created 19 Mar 2019
Review from Nina
Rating: 5 out of 5
Review left on 11 Feb 2019
Back water valves installation, kitchen stack, clay pipes and main water line replacement
Like most people, we tend not to think much about our drains until all things go to bust. What started out as a clogged kitchen stack, Shendon accurately diagnosed that it was a collapsed pipe. Through the whole process Shendon and crew tried their best to minimize disruptions despite having to dig up the basement. This company has helped us before with a previous issue and we wouldn't trust any other company to fix up the pipes than them. It's a pricey service but well worth the investment. Great crew and they do great work. Shendon even coordinated city permit and inspection so we can send in our back water valve rebate. What a great guy! Very knowledgeable, reliable and honest!
Answer from pro:
Hi Nina, thank you for sharing your feedback with fellow homeowners. We are happy to hear that our dedicated team were able to resolve your drainage issue. Please feel free to contact our office for any future drain or plumbing needs and we look forward to working with you again. We would also like to thank you in advance for any and all referrals that you make on our behalf. Until next time Nina, take care.
Reply created 19 Mar 2019
Review from Customer of New Canadian Drain & Plumbing Ltd
Rating: 5 out of 5
Review left on 10 Feb 2019
Pipe moving
I had an issue where a recently purchased house ended up having pipes exterior to the home (under an extension) that we’re constnatly freezing. Jeff from New Canadian Drain and Plumbing did an excellent job figuring out which pipes went were, moved everything indoors, and took extra time to minimize where the walls needed to be opened up by going through the closet. I am very pleased with his professionalism and expertise.
Answer from pro:
Hello, We are pleased to hear that you are satisfied with the efficient services delivered to you by our plumber Jeff. Please feel free to contact our office should any future plumbing or drain needs arise. Thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continued business with us. Until next time, take care.
Reply created 19 Mar 2019
Review from HomeOwner
Rating: 5 out of 5
Review left on 31 Jan 2019
Fabulous - fast clean (as possible with digging out drains in House) respectfull
All the guys that came were very good - respectful, hard workers, they covered and hung plastic everywhere to help prevent the dust caused from digging out 30 ft of basement flr to replace the broken and roots filled drains. I would highly recommend this company. They also were the only company that called and came out on the Sat afternoon when we experienced the flooding from the basement back up. Thank you Lino and the crew.
Answer from pro:
Hi JW, we are happy to be of great assistance to you at your time of need. It was a pleasure working with you. Please feel free to contact our office should any future drain or plumbing needs arise. Thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us.
Reply created 6 Feb 2019
Review from Brian Harvey
Rating: 5 out of 5
Review left on 26 Jan 2019
Toilet repair
Our toilet blew a gasket on a Friday night and New Canadian Drain sent a guy first thing Saturday morning so as not to wake my six-month old. Raymond was on time, worked efficiently and explained the whys and wherefores of everything he was doing and the cost attached. Made a crap start to a weekend much better.
Answer from pro:
Hi Brian, thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Raymond's plumbing knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. We would also like to thank you in advance for any and all referrals that you make on our behalf. Until next time, take care.
Reply created 6 Feb 2019
Review from Michele Mondoux
Rating: 5 out of 5
Review left on 23 Jan 2019
Frozen pipes
This is not the first time that I've used New Canadian and I have always had a good experience. With the cold snap, my kitchen sink pipes were completely frozen and created a serious leak into my finished basement. Raymond was punctual, knowledgeable and friendly. He explained exactly what he was doing at all times and gave me some great advice for ensuring that the problem doesn't happen again. He was courteous about cleaning up any mess during and after the job. The booking assistant was also friendly and efficient. I would use them again. Hopefully, I don't have to. :-)
Answer from pro:
Hi Michelle, thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with our continued services as well as with Raymond's plumbing knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again. We would also like to thank you in advance for any and all referrals that you make on our behalf. Until next time, take care.
Reply created 25 Jan 2019