New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2019

    Kitchen sink leak

    Raymond wong came on time helped with on going issue very quick and tidy, i would highly recommend him for his service and knowledge , great company! Will call back for future work .

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 27 May 2020
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 11 Dec 2019

    Plumbing drain blockage

    Raymond came out with Eman to sort out our drainage problem in the basement laundry sink. He explained thoroughly what the situation could be and got on with it. The problem was solved pretty quickly and Raymond then explained how to avoid this problem in the future. He was very personable and helpful. I may see him again in the spring if I decide to go ahead with a separate plumbing job.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 27 May 2020
  • Review from J Szul
    Rating: 5 out of 5
    Review left on 7 Dec 2019

    Bathroom repair

    Raymond responded to an urgent call. We had spring a leak in our bathroom. He efficiently and professionally dealt with the issue. We were pleased. We would use him again.

    Answer from pro:

    Thank you for sharing your feedback with fellow homeowners. We are happy to hear that you are satisfied with Raymond’s knowledge and expertise. Please feel free to contact our office anytime and we look forward to working with you again.

    Reply created 27 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Dec 2019

    Excellent emergency visit

    We had a bathtub drain that was leaking through the floor into downstairs. already had somebody come over but they couldn’t figure out the problem. It was Friday early evening when I called New Canadian but they were able to send someone same day. Raymond was very professional, found the problem quickly and fixed it up. He even cleaned up afterwards. definitely would call these guys for future plumbing issues.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 27 May 2020
  • Review from M.
    Rating: 5 out of 5
    Review left on 5 Dec 2019

    Assorted plumbing jobs

    Not only Raymond did a great job on a couple of plumbing issues we had. He also gave advice that saved me a good chunk of change. (Long story, but whereas someone else might have said "you need to change this toilet" he said "try this trick first and if it doesn't help, call us". It worked great). Oh, and he is super nice.

    Answer from pro:

    We are happy to hear that Raymond lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime.

    Reply created 27 May 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Dec 2019

    Drain issues

    This company never disappoint. I've used them several times for clogs, drain work, Backflow water valve. They have been professional, clear explanation of work, tidy and very courteous. Special mention must go out to Raymond Wong. He has serviced my house on several occasions. He is the epitomy of professionalism, he really cares about doing the job right and always makes clear the different options before proceeding. My wife and I also appreciated the extra care he takes in tidying up the job sight once he's done. Other technicians I have dealt with are also reliable. I would not hesitate to recommend New Canadians Drain and plumbing to family and friends, in fact I already have.

    Answer from pro:

    Thank you for sharing your experience with fellow homeowners. We are pleased to hear that you were satisfied with our efficient workmanship and dedication. Please feel free to contact our office anytime for any future drain or plumbing needs and we would appreciate any and all referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continued business with us. Until next time, take care.

    Reply created 27 May 2020
  • Review from Customer of New Canadian Drain & Plumbing Ltd
    Rating: 5 out of 5
    Review left on 14 Nov 2019

    Trap leak bathroom sink

    Javan came today to help fix a leak in my bathroom sink. He was outstanding. Professional, knowledgeable, and kind. I wish all trades folk were like him. Thank you Javan.

    Answer from pro:

    We are happy to hear that Javan lived up to your expectations and resolved your plumbing issue quickly. Please feel free to call us anytime

    Reply created 27 May 2020
  • Review from Pam Walker
    Rating: 5 out of 5
    Review left on 14 Nov 2019

    Kitchen Faucet Installation

    Raymond just installed a new kitchen faucet. I don't know why I waited so long to get it done--he was fast, polite and professional. He also tidied up after the work was done. I felt very comfortable having him in my home.
  • Review from Glenn Osmond
    Rating: 5 out of 5
    Review left on 31 Oct 2019

    Modification to bathtub supply line

    I contacted the company to receive a quote on the installation of a new tub fixture. The Plumbing Technician (Raymond) provided more than a quote, he came prepared to complete the job. Within an hour the project was completed and he was on his way. I was quite pleased with the quality of his work and he explained what he was doing as he went along. I would highly recommend these guys for your plumbing needs.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 29 Oct 2019

    Unable to clear sewage block / quoted major unnecessary work / Overcharged my CC

    Had a major sewage blockage. While New Canadian's were able to come quickly late on a Saturday night, they were unable to clear the blockage after 40mins of trying. He required a camera to scope the drain, which he did not have on his truck and was the only guy on duty. They were suppose to call me the next morning to notify me of when the second technician would show up, however I did not receive a call so I had to follow up at which point they had to look the work order. The second plumber came and scoped the drain (with a camera that appeared to barely work due to a taped up cut in the line). He said it was blocked and he was unable to scope it any further most likely due to an old pipe collapse. I asked him to snake it again knowing I would be charged (a snake is a smaller diameter and works more like a blender unlike a scope), but he said it would be of no use and said we would have to replace the pipe by cutting the concrete floor and digging it out with a quote for $4800. He charged me $380 for the two visits. We had another plumber come the following day and scope the pipe which cleared the drain in 5 minutes and for $250. I then checked my credit card to find that New Canadians were attempting to over charge my CC by $300. The plumbers were polite and seemed professional, but I question the level of proactive customer service they offer versus meeting sales quotas. The accounting department eventually refunded the over charge, but had no interest in giving me any discount on the negligible work they provided.

    Answer from pro:

    Ryan When you contacted us last year on September 25, 2018 we sent technician to your house who did camera inspection. Our technician advised you that your main drain is broken. When you called us recently on the Saturday night, we dispatched technician to your home at 9 pm. He snaked your drain for 45 minutes free of charge, as he was unable to clear the blockage. On Sunday morning another technician came to your house to do camera inspection. It took him 1 ½ hour for camera inspection and he informed you that original pipe that is roughly 100 years old is broken and needs to be replaced. We gave you an estimate that would permanently solve your problem. You called another company that where able to clear the blockage, which is only temporary solution. We offered you the same expertise as last. We do not deserve your negative feedback.

    Reply created 5 Nov 2019
Get in touch