When you contacted our company on March 21, 2016 regarding major plumbing issues with burst pipes in the house, our office dispatched our plumbing technician to your property to assess the situation. Upon meeting with you and discussing the work that needed to be done, you agreed to proceed with the work as discussed and so our office dispatched another one of our plumbers to your site to begin the work immediately as per your request. Our two Master Plumbers, who are registered with the Ontario College of Trades, worked hard on your property for three long days to rectify your plumbing issues. On our first day (March 21, 2016), our plumbers worked on your site from morning until 18:52 (1st plumber) and from morning until 18:47 (2nd plumber) as per our GPS tracking system which does not include travelling time of 55 minutes (one-way) for each plumber to drive to your house in Whitby from downtown Toronto. For the first day’s work, our plumbers gave you a $500 discount on the job price to which they made you aware of. On our second day (March 22, 2016), our plumbers worked on your site from morning until 19:44 (1st plumber) and from morning until 19:57 (2nd plumber)which does not include travel time and for the second day’s work, again, our plumbers gave you a $400 discount on the job price to which they also made you aware of. On our third day (March 23, 2016), our plumbers worked on your site from morning until 21:00 (1st plumber) and from morning until 21:00 (2nd plumber) which does not include travel time and upon our third day’s work, our plumbers gave you a $500 discount and installed four shut off valves under your vanity sink, free of charge, which you were aware of. In summary, our plumbers gave you a total discount of $1400 and did additional work for you at no extra cost.
You have not indicated any dissatisfaction with our workmanship as you are very aware that our plumbers worked hard for three long days to deliver the efficient workmanship that our company is recognized for. You’re negative feedback is based on the fact that you prefer to have our plumbers work hard at little to no cost to you which is unethical on your behalf and we will not tolerate nor will we be intimated by individuals like yourself who attempt to blackmail and threaten our company with bad reviews. We did work for you, you agreed to and signed the contract and now that the work has been completed, you are demanding a bigger discount or else you will attempt to sabotage our company name? Our workmanship is always done to code by our licensed plumbers and we are one of the most reputable Plumbing companies in the G.T.A. and we will continue to take great pride in the quality of services that we deliver despite customers like you.
Reply created 12 Apr 2016
