New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from Laura Kucenty
    Rating: 5 out of 5
    Review left on 23 Mar 2016

    replacement of very old, rusted,cracked faucet

    Very quick service, polite, professional both when calling to inquire and book a service call and again from the plumber whocame to my home. I will definitely use this company again and will highly recommend them. Thank you!

    Answer from pro:

    Hi Laura, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and quality of customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Laura, take care.

    Reply created 24 Mar 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2016

    Kitchen and Bathroom Water Pressure Issues

    Wow! I called New Canadian after my kitchen faucet starting making this loud vibration noise and after having weeks of low water pressure. My rainshower also had low water pressure and water came out like a trickle. I called expecting to be at the mercy of their time but to my surprise I was promised a plumber at my request of 6pm with no window. Hassan (?) came earlier than the time and was very patient in diagnosing and fixing my water issues which turns out to be a combination of aerators and air in lines. Now my rainshower gives me a downpour and I can hand wash dishes properly in my kitchen sink. Thank you for an overall excellent experience

    Answer from pro:

    Hi Amy, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Amy, take care.

    Reply created 29 Feb 2016
  • Review from Jana
    Rating: 5 out of 5
    Review left on 27 Feb 2016

    Emergency plumbing service

    When my faucet broke in my laundry room, I called New Canadian Drain and Plumbing and was greeted by a warm and friendly call centre rep who arranged for service at a time most convenient to me. I was already impressed, but when the plumber came as promised, I was overwhelmingly impressed by Mike's expertise, attention to detail, options that suited my budget, friendly and respectful approach and 5-star customer service. He was obviously a master plumber and an outstanding professional. You are awesome! Thank you so much for your stellar service!

    Answer from pro:

    Hi Jana, we would like to thank you for taking the time to share your experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Jana, take care.

    Reply created 29 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Feb 2016

    Basement toilet drain

    The newer toilet we had installed after the floods in 2013 wouldn't flush, so I called New Canadians, after seeing them in the Etobicoke paper as one of the best plumbing companies....the girl at the office was very pleasant & said she could have someone come that day at 3:00...exactly at 3:00 the truck pulled up. Isaac introduced himself & went straight to work. He tried his camera, but couldn't get it through whatever was there. He thought the drain was broken. The next day Victor and his assistant arrived and jackhammered the floor out, replaced a 3 foot length of broken pipe and quickly cleaned up and were gone! Isaac came back the next day to inspect the work. While he was there, I asked if he could have a look at the toilet upstairs that wouldn't flush properly & he fixed that minor problem. He also came back a few days later to replace a leaking hose on my dishwasher! EXCELLENT SERVICE!! I will keep this company as my "go to" for all plumbing problems!

    Answer from pro:

    Hi Ms. Slater, thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very proud to know that you were satisfied with our efficient workmanship and customer service, from beginning to end. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Ms. Slater, take care.

    Reply created 29 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Feb 2016

    Pipe under kitchen sink

    Our tenant phoned us because of a corroded copper pipe under the kitchen sink of our condo rental unit and she had a plumber come by who wanted to fix it on the spot and replace it with a plastic part. I'm so thankful I called New Canadian before letting that plumber start--Tracey answered the phone and was extremely helpful and within minutes of sending her a photo, she had shown it to one of their technicians who gave a better quote and more importantly knew enough to ask if these was a condo in which case it had to stay copper and no plastic parts could be used! I called our condo management who confirmed that and thanks to Tracey at New Canadian's help so quickly over the phone, I was able to make a decision with confidence and they sent someone over right away! My tenant said the plumber who came was great, efficient and cleaned everything after he was done. New Canadian saved us from what could've been a very expensive mistake!! Thank you!!!

    Answer from pro:

    Hi Nadine, thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and high quality customer service. Tracey, our plumber Ozan who was at your site, as well as all of our team here at New Canadian Drain & Plumbing continuously aim to deliver exceptional service to our valuable customers and it is always rewarding to hear comments such as yours. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Nadine, take care.

    Reply created 17 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Feb 2016

    Late Call

    I called New Canadian Drain and Plumbing at 8:55pm on a Tuesday night, by then, it was the 3rd plumber in the area I tried. New Canadian was the first to actually answer the phone, and better yet, they said they could have a plumber to my house within 1 hour. At first I didn’t believe it, but I was happy someone answered the phone! But, then someone called back in (appx 10 minutes after my original call) and said someone would be at my house in 45 min. The plumber who came was very professional, fast, and knowledgeable. Wasn’t sure if he saw the toys on the ground, but he actually asked if I had children at home (sleeping) so he could do his best to eliminate the noise caused by the fix. End of the day, my non-flushing, leaking, poor excuse for a toilet was fixed, and the kids… still asleep! Strongly recommend.

    Answer from pro:

    Hi Ray, thank you for taking the time to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Ray, take care.

    Reply created 9 Feb 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Jan 2016

    Repair drain, install elbow to prevent sewer gas backing up.

    I am writing this review to compliment the management and workers of this company, who proved themselves to be courteous, efficient, and able to do their job properly and to my satisfaction. They have just completed their work, so I cannot yet comment upon the long-term effects of the job, but I am hopeful that all will work out for the best. My general impression is that this company is well run and that its staff have a good sense of integrity, which reaches to the highest level of management.

    Answer from pro:

    Hi Thomas, thank you for taking the time to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and our Management team and staff are very pleased to know that you are satisfied with our efficient workmanship and high quality of customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Thomas, take care.

    Reply created 28 Jan 2016
  • Review from Richard Evans
    Rating: 5 out of 5
    Review left on 25 Jan 2016

    Clogged bathroom sink

    A few days ago I had a clogged bathroom sink; being that there's only one bathroom in my house I needed someone to come immediately. After calling different places I check home Star and found new Canadian drain and plumbing. They were the only ones able to come the same day. Everything went by smoothly and there was no clean up to be done afterwards. I would recommend this company because they were not only friendly but also well priced.

    Answer from pro:

    Hi Richard, thank you for taking the time to share your experience and positive feedback with fellow homeowners. We are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Richard, take care.

    Reply created 26 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jan 2016

    Leaky sink

    I called New Canadian Drain because I had a leak from under my sink and they sent a plumber to give me the estimate, the price was good so I let him do the work. He was very polite and cleaned up after his work was finished. Thanks again I will definitely be using your services in the future.

    Answer from pro:

    Hi Anthony, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Anthony, take care.

    Reply created 22 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jan 2016

    Assess and replace 100+-year-old clay drains throughout our basement.

    On the day before New Year's Eve, sewage backed-up in our basement. How will we ever find a plumber during the holidays??!! Panic and then I remembered New Canadian Drains and Plumbing had done work in 2011 on other drain pipes under our front yard. Within an hour Isaac M. was tackling the drains, assessing the situation and right after New Year's Day on a Saturday, a hard-working crew starting excavating our basement to remove and replace old drains with new. From a bad, unexpected drain problem, the outcome with NCD & P was good. Looks like house insurance will help cover some of our costs too. Also thanks to Anna at the office for handling paperwork promptly.

    Answer from pro:

    Hi Jane, thank you for taking the time to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Jane, take care.

    Reply created 21 Jan 2016
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