New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Jan 2016

    Frozen water pipes

    During a recent cold snap, the water in my hot waters taps in part of my home froze overnight. I called New Canadian first thing in the morning and they had an employee out to my house within a few hours. Peter Vang arrived on time, quickly diagnosed the problem, and got to work on the ice in the pipes. All in all, hot water was running again within an hour. He also looked for burst pipes and leaks and luckily there were none. Peter was very courteous and professional and I'm especially grateful for his quick response as it helped to avert any bursting of pipes.

    Answer from pro:

    Hi Siobhan, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback on our services and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Siobhan, take care.

    Reply created 19 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Jan 2016

    Home drain replacement from stack & install 3/4 water line to city

    Was impressed with the company employees even when I complained that there was dirt all over the place they came and clean the whole area. Victor Huchko was an amazing digger and tunneled through areas such as under stairways/porches to complete the hookup. Dane pointed out that there was work already completed on the outside portion and reduced the invoice accordingly. Would definitely recommend them!

    Answer from pro:

    Hi Donna, Thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you were satisfied with our team's efficient workmanship and quality customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the future. Until next time Donna, take care.

    Reply created 18 Jan 2016
  • Review from Pascale Guillotte
    Rating: 5 out of 5
    Review left on 13 Jan 2016

    2nd time around...

    While plumbing issues are NEVER fun, I know I am in good hands with New Canadian Drain and Plumbing. The first time was to help repair a botched job from a previous contractor. We were frantic and at our wits end, but the team at NCD&P was quick, professional, reassured us and did what they said they would do and at the price they quoted us. Quite the change from our previous plumbing experience with another company. When we experienced different plumbing issues this time around, we went directly to NCD&P, and again were extremely satisfied with the level of promptness, expertise, cleanliness, respect and understanding. Thank you to the crew of Isaac, Najef, Anna, ken, Christopher and Peter!

    Answer from pro:

    Hi Pascale, it was a pleasure reading your feedback on our services!!! Thank you for taking the time to share your thoughts and experience with fellow homeowners. We are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that our team is here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Pascale, take care.

    Reply created 14 Jan 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Dec 2015

    Alternate sewer pipe connection from Family Room Toilet to City sewer system

    Great Job. Would recommend to any one needing any Plumbing Service. Have not had any problems since the repairs done. They used a Sonar Device to locate an alternate drain to the City System.tapped in and made the new connection.

    Answer from pro:

    Hi James, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business in the New Year!!! Happy Holidays and until next time James, take care.

    Reply created 23 Dec 2015
  • Review from Bonnie Siu
    Rating: 5 out of 5
    Review left on 14 Dec 2015

    Replacement of Kitchen Drain - Awesome

    Ozan at New Canadian Drain Plumbing was an angel and was kind a skilled when dealing with the rude new staff from my condominium building. The plumbing in my building is atleast 35 years old and falling apart and Ozan was skilled and tiny when repairing a rotting and clogged drain. The Kitchen Sink/drain is beautiful now! The price very modest compared to the quality of work and excellent customer service. Thank you kindly Ozan and http://newcanadiandrain.com/

    Answer from pro:

    Hi Bonnie, thank you for taking the time to share your thoughts and experience with fellow homeowners. Ozan and our team here at New Canadian Drain & Plumbing appreciate your positive feedback and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Happy Holidays and until next time Bonnie, take care.

    Reply created 15 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Dec 2015

    Garden Hose Faucet

    Called New Canadian Drain & Plumbing based on the reviews from Homestars to fix a leaky outdoor faucet. The service representative came out the next day on time and gave me an estimate as soon as he looked at the faucet. This is an old house and I had a feeling he'd encounter some difficulties. He found the faucet was hooked up to an old pipe that broke while he was removing the old piping. He had to revise the quote but kept it down to a minimum and he didn't start working on anything until he knew I was comfortable with the price. Put in brand new piping, minimal mess and he worked for three hours straight - talk about impressive! Assam (and I apologize if this is incorrect spelling) was incredibly conscientious and showed real expertise. I will definitely call this company again for our plumbing and drain needs.

    Answer from pro:

    Hi Chris, thank you for taking the time to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback. Ozan, as well as all our staff, continuously aim to deliver a high quality of customer service and it is always rewarding for our team to receive feedback such as yours. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Chris, take care.

    Reply created 11 Dec 2015
  • Review from Caroleen Whiteley
    Rating: 5 out of 5
    Review left on 3 Dec 2015

    Broken pipe

    A pipe broke underground and we had old lead pipes and shut off valve. Site Supervisor Shendon gave us a reasonable quote lower than competitors. His team of workers from New Canadian Drain and Plumbing started right away, worked diligently into the night until it was fixed. We were very pleased with their professionalism and would definitely call them again.

    Answer from pro:

    Hi Caroleen, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Caroleen, take care.

    Reply created 4 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2015

    Back water valve and water service upgrade

    Title: Backwater valve and water service line installations The day I contacted New Canadian Plumbing, Isaac the site manager, was at my place within a few hours for an estimate. He explained the entire project to me clearly and took time to make sure I understood what was involved. He determined how best to restore anything that had to be torn down to get at the plumbing. Saved me a lot esp. regarding my porch! Everyone I dealt with in the company provided consistently good service and take pride in what they do. Thanks to Tracy, Anna, Meila and Adita who were spot on in helping me with my admin needs and passing on information to Isaac and always so personable. Igor, the owner,was on site at times. After watching them work together, I could see that he and his team strive for the highest standard possible. Isaac's explaining the work was important to me. I never felt pressured or rushed. Tazas and Nicola, who did most of the labour, were tireless. They were on a mission! It's very important for me to know I could rely on Isaac and his company to get things right and rely on them in the future! Thanks to Tracy, Anna, Adita, Igor, Meila, Nicola, Taras and Isaac for your fine work!

    Answer from pro:

    Hi Lynne, thank you very much for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We greatly appreciate your detailed feedback and we are very pleased to know that you were satisfied with our services from the beginning with our office staff to the end with our expert team on site. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and it was a pleasure working with you. Until next time Lynne, take care.

    Reply created 4 Dec 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Nov 2015

    Replacement of Leaking Valve

    I recently found a leak at the valve that goes to my dishwasher under the kitchen sink. I was able to get the leak under control and called New Canadian Plumbing to schedule an appointment for a repair that was not an emergency. My issue was logged and I was advised that someone would contact me in the morning. Bright and early I was contacted and an appointment scheduled in the evening that met my schedule needs. Vadeem (hopefully I spelled his name correctly) arrived a little early and reviewed the job. I also suggested some additional work but he was concerned the additional work might cause a new leak and suggested a different plan which I will schedule as a project next year. Nadeem replaced the leaking valve with a ball valve and ensured there were no leaks before leaving. I've worked with New Canadian Plumbing before, I am again pleased with their work on this job and looking forward to planning a project with them in 2016.

    Answer from pro:

    Hi Monique, first and foremost, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are very pleased to know that you are continuously satisfied with our efficient workmanship and customer service. Please keep in mind that we are always here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again in the near future. Until next time Monique, take care.

    Reply created 30 Nov 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Nov 2015

    Drainage issues / Plumbing

    New Canadian responded very promptly to our call and got to the root of the problem - no pun intended, quickly. Although it wasn't the kind of news we were looking for, the issue was resolved in a timely, professional manner. Their team was organized and Isaac was thorough and responsive. We would easily recommend them to anyone facing a blockage in their main drainage system.

    Answer from pro:

    Hi Jill, thank you for taking the time to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and we are also very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Jill, take care.

    Reply created 23 Nov 2015
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