The experience that our office has had with you has been nothing but intimidating, aggressive and rude filled with threats on your end.
Our company did work for you in January 2015 and upon completion of the work, we did not hear back from you until May 2015 when you accused our team of damaging your outside tap. We spoke with our team and they stated that they never touched your hose bib. Even though it was no fault of ours as we worked close to but not on that area of your property, we still sent a plumber back to your site to remove your old hose bib and replace it with the exact same but new hose bib as you originally had, free of charge and to your wife’s satisfaction that was on site. After over a month, you contacted our office saying that you wanted a frost-free hose bib and that it was promised to you. Our secretary looked in our system and found no record of a frost-free hose bib having to be installed on your property. All our company representatives always document in writing, on a company contract, if they need to return to a site to provide future outstanding work. When she asked you if you had anything in writing, you became very rude saying that she should just take your word for it. She explained to you that she would look into the matter further and call you back. You contacted our office a week later and spoke with our other secretary who attempted to assist you as the original secretary you spoke with was busy with other office duties and you were rude to her as well refusing to allow her to assist you and demanding to speak with only the first secretary. On the second occasion when she spoke with you, she once again, explained to you that our files showed that we installed a hose bib for you in May 2015 and that there was no record of any outstanding work to be done. We informed you that, if you wanted a frost-free hose bib, than we would be able to install it for you but that there would be a charge for the service. Again, you became rude and aggressive speaking to her in a belittling manner telling her that you did not care how she got this matter resolved for you but that is was her responsibility to have the frost-free hose bib installed for you or else you would ruin our company reputation with bad reviews. You were very intimidating and hostile with your threats so she informed you that she would speak with management once again. You asked her when she would call you back and she said to you that if you did not hear from her by the end of the week, as she is busy with her office duties, to contact her on the following Monday. She never heard back from you until you sent this email addressing it directly to her reaffirming your threats and blackmail by titling your email as “Bad Review Prepared” in your subject line.
She attempted to contact you to resolve this issue but could not get in touch with you. When you returned her call at 4:55 pm on July 23, 2015, her work shift was already over and she had left the office already so the other secretary asked if she could assist you with anything and you smirked and sharply told her No and for the other secretary to try again to get a hold of you (note that this is the same secretary that tried to address your concerns prior and you were rude to her). She felt intimidated by you and quickly contacted the original secretary that you spoke with on her personal phone to inform her that there was an aggressive customer wanting to speak with only her. In an attempt to resolve this situation once and for all, she took it upon herself to use her personal time to speak with you. She called our office and asked the secretary to connect her with you at 6:35 pm in which she did and she heard your entire conversation and the hostile manner in which you spoke to our secretary. As she tried to speak with you, you kept interrupting her and asking her if the frost-free hose bib was worth you ruining our Company name on social media. You blackmailed her by telling her that she had until the end of this week to have the work done or else you would release the bad review. She also reminded you that she did not ignore you regarding this situation because she did speak with you on two occasions prior. Again, you continued to interrupt her while she tried to speak and she brought to your attention that you were being very rude while speaking to her which you just brushed off and ignored. We are glad that the other office secretary heard how you were speaking and she was shocked and appalled by your tone and rude and aggressive manner towards our staff member. Our secretary is a woman, a mother of three small children, who took the time out of her personal life to try to speak with you in a civil manner to resolve this situation and to be spoken to in such an aggressive and belittling manner as you have shown her is absolutely uncalled for. NOBODY has ever spoken to her in that kind of manner and has made her feel as small in her life as you have.
Our secretary, as a representative of New Canadian Drain & Plumbing, has tried on many occasions to rectify this situation with you. You have fabricated a lie about extra work being promised to you and you have nothing in writing, yet we are still trying in our efforts to make you a satisfied customer of ours. Your threats and blackmailing against our company and the way you speak with our office staff only reflects your character and we are no longer interested in speaking with you.
New Canadian Drain & Plumbing is an honest company and our customers will continue to see the truth through the exceptional services that we deliver regardless of your malicious threats and attempts at tarnishing our good name.
Reply created 19 Aug 2015
