New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1295)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2015

    kitchen faucet

    I have used this company many times before and decided to use their services again when it came to replacing my kitchen faucet. I wanted to upgrade my kitchen faucet but I was not sure which model I should go with. New Canadian Drain & Plumbing dispatched a plumber to my home and the plumber showed me all the different types of faucets that he carried in stock in his vehicle. He took his time to explain the different types of faucets to me and answered all my questions. When I finally made my decision to go with the faucet with the pull-out spray hose, he immediately got to work removing my old kitchen faucet and installing the new one. I love the customer service level of this company and I am always satisfied with their workmanship time and time again. I have already recommended this wonderful company to my friends, family and co-workers and will continue to do so. Great Company!

    Answer from pro:

    Hi Viktoria, let us start off by saying thank you for taking the time to share your positive feedback with fellow homeowners and we are very pleased to know that you are satisfied with our services time and time again. We would also like to extend a warm thank you to you for all the referrals that you have made on our behalf and we look forward to continuously assisting you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and until next time Viktoria, take care.

    Reply created 26 Jul 2015
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 23 Jul 2015

    Prefer not to say

    New Canadian Drain is terrible! Owner is a bully, and they do not stand behind their work and blame the customer. I would love to give details about my situation, but am afraid of retribution. Just stay away.

    Answer from pro:

    This review is untrue and contains false accusations against our Company.

    Reply created 17 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jun 2015

    Plumbing emergency

    Sunday morning and the drain pipe in the bathroom fell away from the main connection in the wall. I contacted New Canadian Drain and they had a rep over within the hour. Siavash assessed the situation , and provided a fair quote for the job. He was very professional , polite and thorough. The work was completed in about 2 hours. I will not hesitate to contact New Canadian in the future should a plumbing situation arise. And I would request that Siavash be the plumber they send. A very good company. I recommend New Canadian highly!!!

    Answer from pro:

    Hi Lorrie, first and foremost, we would like to thank you for taking the time to share your experience with fellow homeowners. We highly appreciate you immediate feedback on our services and we are very proud to know that you are satisfied with our efficient workmanship and quick response time. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we would appreciate any referrals you make on our behalf. Until next time Lorrie, take care.

    Reply created 28 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2015

    Main Drain Replacement to City Connection

    We called New Canadian Drain & Plumbing Ltd just after midnight on a Friday following a sewage backup in our basement after torrential rains. First thing Saturday morning, Shendon plus a crew of two plumbing heroes arrived on site. Shendon removed our basement toilet and by using a snake with the video, was quickly able to identify the problem as a collapsed main clay pipe just outside our front. Within the hour, the crew was digging up to get to the problem. They were very respectful of out front lawn and landscaping and laid a tarp down to contain the work. After digging through 7 feet of sand (most of East York is) they determined that it would be in our best interest to replace not only the affected pipe area but complete a full replacement of our old 1928 clay pipes to the main city connection. Although this cost us more than the original quote, this extended pipe replacement would remove our liability down the road if any sewage issues should arise between the city connection and the newly installed sewer backflow preventor. They replaced the clay piping with PVC and installed the sewer backflow valve which allows us to apply for a city rebate of up to $1250. They even arranged for a city inspector to review the valve and got the necessary permit and paperwork for us to complete. Unfortunately there was more rain on the way so the job took a few extra days to be put back to the way it was but we are very happy with the service and professionalism we received and would certainly recommend them to anyone if they are ever in such an unfortunate situation as a sewer crisis!

    Answer from pro:

    Hi Rachel, thank you very much for taking the time to share your experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you were satisfied with our quick response time, efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Rachel, take care.

    Reply created 14 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2015

    Toilet intallation.

    After being jerked around by 4 plumbers, we finally got the toilet reset and reinstalled... No hassle...Quotes over the phone....Fair pricing.....I would recommend to other customers...Small jobs and big jobs performed.....

    Answer from pro:

    Hi Chaplin Estates, thank you kindly for taking the time to share your experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you were satisfied with our overall service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals that you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again in the future. Until next time Chaplin Estates, take care.

    Reply created 3 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2015

    Install Sink & Faucet

    Part of a huge horror story created by a "general contractor" who had his head firmly planted you know where. We needed the "installation" corrected and completed so we could list our home for sale and we were very quickly running out of time. I called New Canadians because there's always a truck in the neighbourhood - they sent me help that arrived after I was done work - and he arrived 15 minutes earlier than expected. Booties on without me asking, very tidy and clean. An amazing change after last week when everything was a mess and filthy. I'm glad I was able to give him a chuckle as he reviewed the work done by the "contractor" - not a clue about how to install a sink - or faucet. He took it out, properly attached the faucet and soap dispenser and had it all done - except, the "contractor", in his crazy mess of mixed up electrical, plumbing and whatever had lost or thrown out one tiny piece that we needed for the Italian-made faucet. No way to get that part at 8 pm! That was all she wrote... or was it? How many professional tradesmen/women will wait around for you to find the item needing installation? Time is money, after all - and if they're not working during that time, they're not doing anything to make money. I came back from the hardware store with a COMPLETE faucet this time - all installed and working beautifully by 10 pm. I'm not saying that this was some unbelievable bargain - and it shouldn't be! These are professional, licensed trades and you get what you pay for - in this case, fast response, polite, clean, kind, generous - and with an understanding of what it's like to be stuck between a rock and a hard place and still didn't gouge me. New Canadians is now my go-to for all my plumbing from now on. And again, I know that perfect scores make people wonder - but you have to understand that I was beside myself with worry about how I was going to get everything done. By calling in professionals (which I should have done from the beginning), I was able to sleep better knowing that every thing that was done was done right. That peace of mind makes me want to score them even higher, but the ten will have to do.

    Answer from pro:

    Hi Danielle, thank you for taking the time to share your great experience with fellow homeowners!!! We highly appreciate your positive feedback and enjoyed reading your review. We are very pleased to know that you were satisfied with our quick response time, efficient workmanship and customer service as we continuously aim to deliver that quality of service each and every time. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would like to thank you in advance for any referrals you make on our behalf. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 service provider and we look forward to your continuing business. Until next time Danielle, take care.

    Reply created 3 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 May 2015

    Unclogged Kitchen Drain

    Called the company first thing in the morning and were there in an hour. Great, reliable service. Peter did a fabolous job clearing my drain and it wasn't an easy job. He was polite, honest and professional. Would use this company again without a question.

    Answer from pro:

    Hi L. DeSousa, we would like to thank you for taking the time to share your experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to hear that you were satisfied with our quick response time, efficient workmanship and professionalism. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time L. DeSousa, take care.

    Reply created 22 May 2015
  • Review from TD
    Rating: 5 out of 5
    Review left on 21 May 2015

    Shower stall leak

    I found New Canadian Drain & Plumbing Ltd. on HomeStars and gave them a call for my shower leak. They were pleasant over the phone and were able to book me in for a same day appointment (on a Saturday). Even as he came across evidence of a poorly designed previous plumbing installation, the technician took the time to explain everything that was happening on a frequent basis. He was working within a very tight space, and had forgotten a specific power tool (can't remember the name of it) that would have made the work a lot quicker, but continued to work on the leak until it was fixed. Overall, I was satisfied with the workmanship and customer service, and the leak is fixed.

    Answer from pro:

    Hi TD, we would like to thank you for sharing your experience with fellow homeowners. We appreciate your detailed and positive feedback and we are very pleased to know that you were satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise and we would appreciate any referrals that you send our way. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time TD, take care.

    Reply created 22 May 2015
  • Review from R.Mann
    Rating: 0 out of 5
    Review left on 21 May 2015

    Laundry install

    I called this company after word of month referral. When I initially called I explained exactly what I was looking to have done. Basic stacker washer/dyer on my main floor, and that I wanted to have someone come take a look at what can be done. The lady on the phone sent Dan who got there in about an hr. He came in looked at the area that was prepared for the plumbing to begin as soon as I could find the right person. I was quoted for 850 tax included. It sounded reasonable and on par with what other's had quoted. So I said yes. First Dan mentioned he would need to brake open the drywall and weld then turn off all the water in the house. 2 hours went by and Dan said that the plumbing was complete. When I looked at what he had done I noticed he used plastic pipes instead of the copper that would have been used for welding, and that he only had 2 lines in; even a dim witted person would know that Landrys have 3 lines, 1 hot water, 1 cold water and drainage. Dan had only put in the hot and cold and forgot the drain. He's response was "Oh Yeah, expletive".....every second word out of his month was profanity.... It was clear that he had forgot. So before he would continue he asked to check codes or something so he went to his truck for 10 mins or so. When he came back he spent about 15 mins explaining what he would need to do to follow code. Lastly he adds that in order to do everything right it will cost 1800 plus tax. I was in complete shock! I would never have had Dan to begin any work if I had known what he would be charging. I was stuck, so I asked to speak to his supervisor. Malik was no more helpful, I was hoping he would come up with a solution, maybe give me a discount or something for Dan gross incompetence, but nothing was offered, well I was on the phone Dan got so offended that he didnt wait for me to get off the phone, when he decided for himself that he would cut the lines and leave. I had to ask him to settle down and let me finish talking to his sup. Dan was unwilling to compromise, he didnt see that I could not afford the price to had changed the cost to. And that he should have more carefully quoted me, did he not know that I required 3 lines for a landry? In the end I had to pay him 565 just to get him out. Never ever will I call these ppl again. I do not trust the employees, at bare minimum I wanted professional, knowledgeable and experience, which I did not get. I guess they can afford a bad review here and there.

    Answer from pro:

    Hello R.Mann, first and foremost, you had called in for an estimate, it was a free estimate for someone to come out and assess your project, and that if you did not agree to the work you can send the technician on his way. Upon arrival, our technician Dan assessed and gave you a price ONLY for the Water line service, drain work was not included in the price, you had signed and agreed to only do the water service because our price was very competitive and reasonable, we were the fourth company to come out and give you an estimate, you liked the price to run approximately 25ft of water line service and agreed to the price for the Water Line service so we went ahead and completed the work for you. And for your awareness, throughout Ontario, we extensively use plastic pipes when doing water lines for residential and commercial properties. When we quoted you for the drain, we left you an estimate for $1800+hst, this was before any work was started, to run approx 25ft of drain line, that included to break the concrete, run the drain line and re-cement the floor, you did not agree with the price and only wanted to pay $1300, we had informed you that we cannot do that type of work for that price you wanted to pay. On the written contract it states that you agreed and signed for the hot/cold Water line service and that we were not responsible for the drain work. We at New Canadian Drain & Plumbing are a VERY honest and reputable company and your accusations against us are unjust.

    Reply created 23 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 May 2015

    shower faucet replaced

    Had a problem with the first plumber they sent. Spoke to the company and they sent Siavash who was excellent. Changed the cartridge and will come back to put the fixtures in when I buy the fixtures. Even though the cost will be more then the first plumber quoted, Siavash said he will charge me only the difference. I'm impressed that this company was so eager to make me happy with their service. I would recomment them.

    Answer from pro:

    Hi Theresa, Thank you for taking the time to share your experience with us. We greatly appreciate your feedback. Please keep in mind that we will continue to strive to deliver exceptional service to you as a valuable long-time customer of ours. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again in the short future. Until next time Theresa, take care.

    Reply created 26 May 2015
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