Igor's New Canadian Drain & Plumbing (NCDP) team was excellent. They removed their footwear at the door whenever reasonable at the work-site which was our basement. Employees used plastic sheets to cover furniture and other items to stop dust from accumulating there. A long canvas drop sheet stretched from our front door all the way down the basement stairs. This canvas sheet protected our floors and stairs. NCDP definitely focused on keeping our home protected and clean as they worked in it.
The on-site managers, Isaac and Bob were courteous, patient, and helpful. They explained what work was required and they explained why problems had developed. I was able to see damaged sections of underground pipe using the camera inspection equipment.
The other members of the team who did the digging, pipe-laying and pipe-cutting, were efficient, polite, and friendly.
The total cost of the project was $18000. Tasks completed were: excavation and replacement of outside clay pipe along with installation of backwater valve; also, excavation and replacement of inside clay pipe. Approximately 50 feet of clay pipe was excavated and replaced. Based on my experienced, I believe that other companies would have charged far more to replace so much pipe.
Other major improvements to our plumbing were made during the project at no extra cost! For example, a section of vertical waste-water pipe was replaced since it showed signs of weakness that might cause problems later.
The post-project care impressed me the most. Everything had been paid for. The terms of the written contract had already been more than fulfilled. I spontaneously decided that a new toilet for the basement would be a good idea. I called Isaac. While I was talking about what the installation cost might be, Isaac said the toilet would be replaced with a new one, for free! It was done the next day. The old one was hauled away. A few weeks passed and during that time I decided we should hook up the bathroom sink instead of first waiting for some floor work to be done. Again, a phone call was all it took to get Isaac to take care of it, again, at no extra cost! This willingness to do so many post-project, post-payment tasks must be part of the reason why NCDP has such a strong reputation.
Based on my experience with Isaac and his team for this major project, I fully recommend trusting NCDP to take care of your plumbing problems in a professional, cost-effective, customer-centered manner.
