New Canadian Drain & Plumbing Ltd reviews (1295)

Review from HomeOwner
Rating: 1 out of 5
Review left on 15 Jul 2014
Clogged kitchen drain
My impression of New Canadian Drain & Plumbing is partly good and bad. The good is that I was impressed how quickly they responded to my call (they were at the premises within 6 hours of my call) and did a good job of unclogging the drain (has been fine since they fixed it last year). However, the bad was that I felt like I had been ripped off by the service guy. In my attempt to fix the drain myself, I had taken off the pipes and did not fit it back on properly so it was leaking. When the service guy saw this, he proclaimed that I screwed it up bad and he could fix it for me for an additional $50. Given that I was desperate and believed him, I agreed. He then proceeded to put some plumbers tape on the thread and screwed it back on in 30 seconds which was his '$50 fix'. I was shocked. In my experience, something as simple and quick as that would usually be a courtesy fix (or at least a very minor charge of $5-10) for most contractors, especially considering how much I was already spending with them for the job. I felt like this particular service guy took full advantage of my ignorance and fear which has left a very bad taste in my mouth. So in short, although they do a good job with response time and the actual fix, I would not use them again due to serious concerns about their ethics and integrity.
Answer from pro:
Hi Eric, as you stated and acknowledged in your review, when you contacted our company with your plumbing issue, our office promptly dispatched a plumber to your site who did an efficient job in unclogging your drain and resolving your plumbing issue. Being that there are no complaints about our workmanship other than the fact that you decided to wait 9 months later to express your dissatisfaction of the cost to repair the leak under the sink, we do not deserve a rating of 2 on Homestars. Our company is very reputable and you are always welcome to contact New Canadian Drain & Plumbing if you have a change of heart.
Reply created 21 Aug 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Jul 2014
complete water stack replacement
The third night into my new home, I had a flooded basement and the realization that my old cast iron water stack had a crack that ran along three stories. I called New Canadian and they sent someone out immediately to access the situation and to provide me with a quote to fix. The staff were friendly, prompt and efficient and did a great job of cleaning up after themselves. Senior staff did a great job ensuring that everything was done to my satisfaction.
Answer from pro:
Hi Michele, thank you for taking the time to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficiient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Michele, take care.
Reply created 4 Jul 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 6 Jun 2014
Basement Drain
I had an issue with constantly running water in my basement drain and happened to call New Canadian after hearing radio ads previously and recognizing the company name on the internet. I could not have been happier with my dealings with them. They made an appointment for the same day (even though it wasn't an emergency) which was great. They were slightly late showing up, only 15 or 20 min, but the lady I spoke with to book the appointment had the courtesy to call me and let me know, and to check if I was still available. Sometimes things don't go according to schedule, and I'm perfectly happy as long as the company communicates that with you. Anyway the gentleman that showed up was named Malik. Phenomenal guy. Knew what the issue was right away, took the time to explain things thoroughly, really polite, laid out at least 2 or 3 different options as to how to best tackle the problem, and also pointed out a few things that might be trouble in the future with some old plumbing work done about 20-30 years ago. He also was more than happy to answer a few other questions we had that were unrelated. He left his business card and offered to answer questions if anything else came up. I will certainly call New Canadian back next time I have an issue.
Answer from pro:
Hi Dave, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We appreciate your positive feedback and are please to know that you are satisfied with our exceptional customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to working with you again in the future. Until next time Dave, take care.
Reply created 9 Jun 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 23 May 2014
Back Flow and Removal of Lead Pipe
We were finishing our basement and thought it would be a good time to install a back flow valve. We called and they were out the next day to give us a quote. They were really quick and professional. When the back flow valve was being replaced, they let us know that the main water pipe was lead. There was no pressure to get this done, just letting us know and we went ahead and got them to remove it at the same time. All the guys were professional and everything was completed in a quick and very clean manner. I would recommend this company to others!
Answer from pro:
Hi Homeowner, We would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time, take care.
Reply created 26 May 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 11 Apr 2014
Collapsed Drain
Sheldon came out to the job site and had tremendous difficulty finding a place to get his camera into the plumbing system. Through no fault of his own there were some crazy connections that kept sending his camera in the wrong directions. After spending 4 hours he finally was able to determine that I had a collapsed drain pipe. Cost for the camera inspection was only $180 + tax! Then he quoted $3200 + tax for repairing the drain pipe. He was hesitant on his pricing but stuck to his original number. His fear was how deep they might have to dig to get to the drain pipe because the house and front yard are 4 -5 feet above street level. His worse nightmare came true. Not only was the drain pipe about twice as deep as he had hoped, the earth was saturated with months' worth of sewage waste and snow melt that kept flooding the trench they dug, and they also had to dig around a new gas line, and old gas line and a water main into the house! The acrobatics of his team members (Hassan I believe) was nothing short of a Cirque du Soleil performance. And because of this unusual and unpredictable situation, what should have been a 1 day job turned into a 3 day job. Igor also attended the job site all three days and did not leave until the new drain was reconnected and met his his high standard for perfection. Throughout this ordeal, the New Canadian Drain team worked under grueling conditions and never gave up. Nor did they ask me for any more money than what was in their original quote. For that reason I was able to recommend them 2 days later to a friend which landed them an $11k project. I will continue to recommend them to anybody who needs any type of plumbing work done.
Answer from pro:
Hi Rui, Thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback as well as your referral. After reading your wonderful review, we are very proud to know that you are satisfied with our efficient workmanship and honest customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we look forward to your continuing business. Until next time Rui, take care.
Reply created 14 Apr 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 8 Apr 2014
Toilet not flushing properly
Outstanding customer service! The person on the phone was very polite and nice. She accommodated to my schedule right away. Malik, the repairman, was fantastic. He showed up on time, was very polite, knew his stuff, diagnosed the problem accurately, gave me a few options and recommendations and completed the work. I would highly recommend these guys. Imran
Answer from pro:
Hi Imran, thank you for your kind words. It is always rewarding to hear such positive feedback from our valuable customers. We appreciate you taking the time out of your schedule to share your experience with fellow homeowners and we are very proud to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we would appreciate any referrals that you make on our behalf. Thank you in advance and until next time Imran, take care.
Reply created 8 Apr 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 27 Mar 2014
Soil Stack Replacement
We needed to replace the soil stack in our 100 year old home. Of the 4 plumbers we had over to quote, only Malik at New Canadians seemed interested enough to follow up with us. And I'm glad he did. He started the day he said he would, accommodated our schedules, found a way to bury the stack behind the wall when we thought it couldn't be done and stayed quite late to make sure we had plumbing over night. He and Vassan, his assistant on the job, were diligent, careful, left the place clean and followed up on all the little details we asked for. I can't say enough how impressed I was with them.
Answer from pro:
Hi Jeff, we would like to express our sincere thanks to you for taking the time to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are especially pleased to know that you are satisfied with our services, from beginning to end. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we would appreciate any referrals that you make on our behalf. Until next time Jeff, take care.
Reply created 31 Mar 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 26 Mar 2014
Backwater Valve & Drain Clog
Friendly Iman came to diagnose our clogged drain. It was an old external P-trap buried deep under the front yard of our downtown Toronto Victorian. Due to our small lot size and weird century old pipes, our job was more difficult than most. On Iman's advice we replaced the trap with a backflow valve and should get a $1250 rebate from the City. Iman and his workers were professional, communicative, and kept our front yard as clean as possible. Highly recommend! See photos attached
Answer from pro:
Hi Brad, First and foremost, we would like to thank you for taking the time to share your thoughts, experience and photos with fellow homeowners. We greatly appreciate your positive feedback and we are very proud to know that you are satisfied with our efficient workmanship and professional customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your service provider and we would appreciate any referrals that you make on our behalf. Until next time Brad, take care.
Reply created 26 Mar 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 24 Mar 2014
Backwater Valve & New Floor Drain
Everybody I dealt with at New Canadian Drain and Plumbing was great! It started with a very pleasant and courteous chat with Nicole at the office to set up a time for an estimate. Then when I had to reschedule I spoke with a different (also very nice) person at the office... But the next day Nicole was nice enough to call me back to reconfirm the time because she noticed it was different in the schedule from when she had originally booked it!! What great attention to detail!! Then on estimate day, Iman came over right on time and I found him to be very knowledgeable, straightforward and he answered all my questions (even the dumb ones!). I found the quote to be reasonable and Iman was able to schedule his team to come in within the next few days to do the work. The crew were awesome, they wasted no time and got right to business and when they were done they cleaned up and left everything in great shape. For the city inspection, Iman kept me up to date with progress (which was slow, but not the fault of Iman or New Canadian D&P). And then for final follow-up, I had a really busy schedule, but Iman was amazingly flexible and he came by in the evening to inspect everything and give me all the necessary paperwork to file for the city rebate. You guys are my first call for everything plumbing/drain related! Thanks for everything!
Answer from pro:
Hi Daniel, We would like to thank you for taking the time to share your thoughts and experience with fellow homeowners. We greatly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Daniel, take care.
Reply created 24 Mar 2014
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Mar 2014
Replace part of sewer line
These guys are amazing! A 1 day job that turned into a 2 day job in a blizzard. They got to work, and stayed at work until the job was done. No extra charges. I would have paid more but they upheld their contact price. These are my plumbers for anything in the future.
Answer from pro:
Hi David, First and foremost, we would like to thank you for taking the time out of your busy schedule to share your thoughts and experience with fellow homeowners. We highly appreciate your positive feedback and we are very pleased to know that you are satisfied with our efficient workmanship and honest customer service. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time David, take care.
Reply created 24 Mar 2014