New Canadian Drain & Plumbing Ltd

Rating: 4.7 out of 5

New Canadian Drain & Plumbing Ltd reviews (1261)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Aug 2011

    Toilet Installation

    New Canadian Darin and Plumbing installed new toilet at my place last week. Such a great experience. Very polite office person scheduled an appointment at my convenience and technician arrived at scheduled time. Price also was very reasonable. Will use them again for sure.

    Answer from pro:

    Hi Pat, we would like to thank you for taking the time to share your positive experience with fellow homeowners. Please keep in mind that we are here to assist you with any further work or inquiry that may arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 plumbing/drain service provider and we look forward to working with you again. Until next time, take care.

    Reply created 30 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2011

    Leaky Garden Hose Tap

    A few days ago, I was driving behind a New Canadian Drain & Plumbing truck. I knew that I needed to get a plumber in to fix my leaky garden hose tap so I wrote their phone number down and was planning on giving them a call some time during the week or so. Ironically, as I continued to drive, I also heard their advertisement on the radio so I decided to give them a call right away. I booked an appointment for the next morning and the plumber who came was very courteous and professional. He did not take long to fix the tap and the price was very affordable. I took his business card and I know that I will call this company again for any future plumbing needs.

    Answer from pro:

    Hi Mark, first and foremost, we would like to thank you for taking the time out of your busy schedule to share your experience with fellow homeowners. Secondly, we are very pleased to know that you are satisfied with our workmanship, customer service and affordable rates and please feel free to utilize our business card and services again should the need arise. Once again, thank you for choosing New Canadian Drain & Plumbing as your #1 plumbing service provider and we look forward to your continuing business. Until next time Mark, take care.

    Reply created 10 Sep 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Aug 2011

    Plumbing

    My husband was reffered, by a co-worker, to a really good plumbing company in our area. Since we needed some plumbing work done in our house, we decided to give them a try. We called New Canadian Drain/Plumbing and the plumber was dispatched to us at the time requested and did such a clean and proficient job at fixing our plumbing needs. We are very satisfied with this plumbing company and we are very happy that they were referred to us. Great company to work with!!!!

    Answer from pro:

    Hi Vanessa, it was a pleasure to work with you and we would like to thank you for sharing your positive experience with fellow homeowners. We are also very pleased to know that you and your husband are satisfied with our workmanship and cleanliness. Please keep in mind that we are here to assist you with any future work or inquiry that may arise. Until next time Vanessa, take care.

    Reply created 24 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Aug 2011

    Plumbing Service

    On the long weekend I called New Canadian Drain and Plumbing for my plumbing needs. I was surprised that company was able to send technician right away. He arrived within an hour and he had all the equipment required to do a job .Very satisfied with the service. We have no problem since he left. Water runs smoothly in our house.

    Answer from pro:

    Hi Natasha, thank you for taking the time to share your experience with others. We are very proud to know that you are satisfied with our quick and efficient services and that you haven't had the same plumbing issue since. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Natasha, take care.

    Reply created 24 Aug 2011
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 12 Aug 2011

    Install ejector pump

    New Canadian installed an ejector pump for our basement plumbing system. They were prompt and efficient with their service. They had a competitive price for the work done. They had initially left behind the dirt from the excavation but did come back to remove it when we called them. While cleaning out the reservoir before starting up the pump, we noticed that the ejector pump was not resting in its appropriate place within the reservoir [there are moulded placements inside the reservoir to hold the pump feet for stability]. The entire assembly needed to be rotated about 90 degrees and the attached ABS plumbing had to be cut out and replaced. Also, the reservoir is tilted slightly [I do not know if this will affect the performance of the pump or not].
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Aug 2011

    Sanitary back-up, excavation, new pipes, and back filling

    At 7pm on a Saturday night, we had a sanitary back up in our basement. By 7:28, a professional from New Canadian Drain and plumbing was here to diagnose the problem - tree roots had grown into our old clay pipes causing the drain to back-up into our house. He was professional and quick and told us exactly what would happen over the next few days and weeks. Most of our expenses were covered by insurance. The crews that were sent from New Canadian Drain and Plumbing were friendly and professional and were always able to say how long they would be there or when it was safe to flush or use water in the house. Thank you very much!

    Answer from pro:

    Hi Beatrix, first and foremost, we would like to thank you for taking the time to share your experience with fellow homeowners. Secondly, we are very proud to know that you are satisfied with our services, from beginning to end and that we were able to resolve your drain problem in an efficient manner to your satisfaction. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to your continuing business. Until next time Beatrix, take care.

    Reply created 10 Aug 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Aug 2011

    Water Service Upgrade

    New Canadian Drain & Plumbing came to my home and upgraded my water service a few weeks ago. They worked efficiently through the hot weather and completed the job the same day as promised. I commend them for their hard work and dedication because companies such as this one are hard to come by. Keep up the great work New Canadian and I will surely recommend you to all my friends and family.

    Answer from pro:

    Hi Norman, let us start by saying thank you for taking the time to share your positive experience with others. We are very proud to know that our hard work and dedication is recognized by our valuable customers such as yourself. We would also like to thank you in advance for any referrals that you make on our behalf and please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again Norman, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

    Reply created 3 Aug 2011
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 31 Jul 2011

    Leaky Basement Wall

    In March, we found a leak in the corner of our basement. We had 3 companies come by for quotes. The gentleman from New Canadian Drain spent some time with us going over possible causes, solutions and potential for escalating costs/fixes (e.g., missing/blocked weeping tile going farther than anticipated). At this time, we felt that they offered the easiest and most reasonably priced solution to our problem. To be fair, they performed the work within the time frame promised, and we have yet to have any more water in our basement. However, we feel that we weren't given a clear picture of the damage that was going to be done to the outside of our house. New Canadian Drain warned us that they would be ripping up part of our driveway and that we'd have to repave. They did not tell us that affixing the waterproofing membrane to the house with nails would shatter the window sill, or that the waterproofing membrane would extend a food and a half above ground level, looking like a horrible scar on the front of our house. The workers also ripped up some of our bushes and did not replant them. We were told that the workers would lay down tarps, and clean up after themselves. We still have concrete footprints up and down our driveway, and our elderly neighbours driveway. If we had known about the damage that would be done to the front of our house and the way the finished fix would appear, we would have thought twice about employing New Canadian Drain for our repair.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jul 2011

    Toilet Problem

    I called New Canadian Drain and Plumbing for the first time last week and I must say, it was a decision that I do not regret. The office staff were very polite and the plumber who was sent to fix my clogged toilet did a fantastic job and in a timely fashion for a low cost. Definitely the #1 plumbing company for me and I will recommend them to anyone who's looking for some plumbing work done right.

    Answer from pro:

    Hi N. Campbell, first and foremost, we would like to thank you for taking the time to share your positive experience with fellow homeowners. We are very pleased to know that you are satisfied with our services, from start to finish. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time, take care.

    Reply created 18 Jul 2011
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jul 2011

    toilet repair

    We had issues with three of our toilets. New Canadian Drain sent over a specialist the next day after we called. The price of the repair may seem a bit high, but the service was very honest, clean, and no surprises.

    Answer from pro:

    Hi Phil, thank you for taking the time to share your experience with others. We are very pleased to know that you are satisfied with our workmanship and customer service. Please keep in mind that we are here to assist you with any future work or inquiry that you may have. Once again, thank you for choosing New Canadian Drain & Plumbing and we look forward to working with you again. Until next time Phil, take care.

    Reply created 4 Jul 2011
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