NewRidge Refinishing Group Inc.

Rating: 4.9 out of 5

NewRidge Refinishing Group Inc. reviews (452)

  • Review from Customer of NewRidge Refinishing Group Inc.
    Rating: 5 out of 5
    Review left on 3 Jul 2021

    Red Oak transformed

    Our shiny yellow red oak floors are now rocking a light natural matte finish thanks to Peter and Dane. Most of our floors were original from the 60's while one room was a newer prefinished floor. Both are now refinished to look identical. Our foyer was quite damaged but now looks new. We can't believe the transformation. Peter and Dane are terrific: they worked so hard to achieve the look we wanted and kept our home clean throughout the process. They refinished our banisters too and even they match the floors perfectly. If you are thinking of new floors don't hesitate to have Peter and Dane help you get your dream floors.

    Answer from pro:

    Thank you for the review. We're so happy to hear about your experience with our team. Refinishing hardwood is definitely the best value and ROI you'll get as its virtually the same as installing new hardwoods for half or less the cost of new floors. Thanks again for choosing our service. Please keep us in mind for your next hardwood floor refinishing or stair project and don't hesitate to reach out if you have any questions or concerns. Sincerely, Scott NewRidge Refinishing Group

    Reply created 6 Jul 2021
  • Review from Krista Cunningham
    Rating: 5 out of 5
    Review left on 2 Jul 2021

    Great work & a pleasure to work with

    Scott and his team did an amazing job refinishing the stairs and bannister/posts in my new (very old!) Bloor West home. I was in a panic trying to get this done before moving in, and Scott worked a scheduling miracle to make it happen. His team did a phenomenal job, and the original stairs to the home have been given new life, enabling me to maintain some of it's original charm. They aren't the cheapest, but the quality speaks for itself. Highly recommend.

    Answer from pro:

    Hi Krista, Thank you for taking the time to provide a review of your experience. It has been a great pleasure for us all to work with you throughout the whole process. Thanks again for choosing our service. Please keep us in mind for your next hardwood floor or stair project and don't hesitate to reach out if you have any questions or concerns. Sincerely, Scott NewRidge Refinishing Group

    Reply created 7 Jul 2021
  • Review from Karlyn
    Rating: 5 out of 5
    Review left on 31 May 2021

    Hardwood installation and staircase refinishing

    We hired New Ridge when we bought our new house to replace carpet on the second floor with hardwood and refinish the staircase before we moved in. We couldn't be happier with the customer service and the finished product. John P was the contractor on our project and he was amazing to work with. He went above and beyond for us - he was in regular communication about how the work was progressing and reassuring us that it would be done in time for our move-in date. He cleaned up at the end of every day and his attention to detail was excellent. Even our neighbors raved about how hard he worked and how friendly he was. We wouldn't hesitate to recommend or rehire New Ridge back again!

    Answer from pro:

    Thank you Karlyn once again for providing your feedback. On behalf of John and the entire team, it was a true pleasure working with you from beginning to end. Don't hesitate to reach out if you need assistance with anything related to this or another project. Thanks again for choosing to work with us. Cheers, Scott NewRidge Refinishing Group Inc.

    Reply created 31 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 May 2021

    New Staircase

    Out of all the companies we contacted NewRidge was by far the most communicative. They let us know what was happening every step of the day and the pricing is clearly laid out. We had anticipated to all be at work/school when the stairs were being done however because of Covid we were all home. Rob did a fantastic job of working around all of us being home and having to use the stairs at various parts of the day. The final result is beautiful. I highly recommend them.

    Answer from pro:

    Thank you Danielle for taking the time to provide a thorough review of your experience on this recent hardwood stair case refinishing project. On behalf of the entire team it has been a great pleasure working with you from beginning to end. Looking forward to reconnecting on the next one. Thanks again for choosing our service. Cheers! Scott NewRidge Refinishing Group

    Reply created 25 May 2021
  • Review from Customer of NewRidge Refinishing Group Inc.
    Rating: 5 out of 5
    Review left on 16 May 2021

    Staircase and floor refinishing

    Brian and his team did a great job. They were efficient and got the job done on time. Each stage of the process was completed by experienced specialists. Very pleased with the service.

    Answer from pro:

    Thank you so much for taking the time to provide a review of your experience. It has been a great pleasure for us all to work with you throughout the whole hardwood floor and stair case refinishing process. Thanks again for choosing our service. Please keep us in mind for your next floor or stair project and don't hesitate to reach out of you have any questions or concerns. Sincerely, Scott NewRidge Refinishing Group

    Reply created 18 May 2021
  • Review from Anne Doran
    Rating: 5 out of 5
    Review left on 13 May 2021

    Exceeded expectations

    Refinished LR/DR and kitchen floor. Some of the floor was stained and I thought it might need to be replaced. Matt was able to refinish theses areas successfully without replacement. The floor looks great and I’m very happy with the result. Matt is a very professional and knowledgeable craftsman who gave great information and explanations to all my questions.

    Answer from pro:

    Hi Anne, hanks for sharing your experience with everyone.. It has been a great pleasure for us all to work with you throughout the whole process. Thanks again for choosing our service. Please keep us in mind for your next hardwood floor refinishing or stair project and don't hesitate to reach out if you have any questions or concerns. Sincerely, Scott NewRidge Refinishing Group

    Reply created 14 May 2021
  • Review from James Meers
    Rating: 5 out of 5
    Review left on 7 May 2021

    Hallway Stairs Refinishing

    I learned about New Ridge through my contractor. I was incredibly happy with the high quality of workmanship and attention to detail by Matt who refinished my hallway stairs. I found Matt and the team to be incredibly professional and responsive. I highly recommend New Ridge for any refinishing project you may have. I'll definitely be using them again in the future!

    Answer from pro:

    Hi James, Thank you for for taking the time to provide a review of your experience. It has been a great pleasure for us all to work with you throughout the whole process. Thanks again for choosing our service. Please keep us in mind for your next hardwood floor refinishing or stair project and don't hesitate to reach out if you have any questions or concerns. Sincerely, Scott NewRidge Refinishing Group

    Reply created 10 May 2021
  • Review from Shane
    Rating: 5 out of 5
    Review left on 22 Apr 2021

    New floors installed on main and second floor + 2 stair cases

    This was a major project that we'd begun planning for in 2019, and after our initial contact with Scott and Lory we felt immediately confident that this was the right fit. We took an unexpected pause through 2020 as COVID struck, and through that time Scott was fully accommodating, flexible, and understanding of the delay. From the very start I felt we could place our trust in Scott and the team at NewRidge: the entire process is set up extremely well from a customer perspective, with a clear an transparent approach to costing out a project and following through on every detail. We were thrilled to start the project earlier this year; however, we couldn't have anticipated just how happy we'd be. It’s an unbelievable change, and it’s like we have an entirely new (and very much improved) house to wake up in now! Outcome aside, which we’re thrilled with, we were also extremely grateful to have Lory and Radu running this project, as they were were exemplary. Always communicating with us, extremely flexible in working around us, and just overall two great individuals who are a pleasure to be around. It’s obvious that they take great pride and great care in what they do, and that they wanted us to be happy with the outcome – which we are!

    Answer from pro:

    Thank you Shane and Susana once again for providing your feedback. On behalf of Lory and Radu, it was a true pleasure working with you from beginning(New Years Eve 2019 :)to end. Don't hesitate to reach out if you need assistance with anything related to this or another project. Thanks again for choosing to work with us. Cheers, Scott NewRidge Refinishing Group Inc.

    Reply created 22 Apr 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Mar 2021

    Great to work with & great results

    Newridge replaced our old hodgepodge of flooring with engineered hardwood on two floors and vinyl on one floor, and finished it off with new trim. They also refinished one set of wood stairs and replaced a set of carpeted stairs with wood ones. It was a big job, and we are so, so happy with how everything looks and feels. And just as important to me, Lory was great to work with. She helped us make informed choices when we went through the options, which is helpful in a reno process! She's very detail-oriented, communicative, and reliable. We worked with her in our last home, and were happy to hire Newridge again.

    Answer from pro:

    Hey Denise, Nice to hear from you. Hope you and Michelle are doing well. Thank you for taking the time to share your experience with everyone. It was a pleasure for all of us hear at NewRidge Refinishing to work with you both again in your new home. Thanks again for choosing our services ?!!! Cheers, Scott and Lory

    Reply created 25 Mar 2021
  • Review from Customer of NewRidge Refinishing Group Inc.
    Rating: 5 out of 5
    Review left on 17 Mar 2021

    Great Job!!

    We had a great experience with NewRidge refinishing. Duc was great! He answered emails promptly and helped us decide on our stain choice. He knew what we were looking for and made it happen. The floor looks AMAZING. Thanks again. Best $$$ we have spent so far in our renovation in Niagara on the Lake.

    Answer from pro:

    Thank you for the review. We're so happy to hear about your experience with our team. Refinishing hardwood is definitely the best value and ROI you'll get as its virtually the same as installing new hardwoods for half or less the cost of new floors. Thanks again for choosing our service. Please keep us in mind for your next hardwood floor refinishing or stair project and don't hesitate to reach out if you have any questions or concerns. Sincerely, Scott NewRidge Refinishing Group

    Reply created 17 Mar 2021
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