Northwood Heating & Air Conditioning Co. reviews (195)

Searched Homestars and called Northwood to take a look at our a/c unit since it wasn't blowing cold air. John the technician came by who found a leak in our coil. Decided not to replace the coil since the a/c unit was fairly old and on its last legs. After interviewing a few quotes to replace the a/c and for a new high efficiency furnace, decided on Northwood based on John's professionalism and Gary's knowledge and recommendations on how to run the venting according to code. The price was competitive for a quality brand name a/c and furnace (York). The installation was top notch and was what made me happy that I chose Northwood. Santos is a master at what he does with the help of his assistant George. Santos made sure every detail was taken care of and even fixed my central humidifier. I asked if they could help put a blanket around my water heater and they said no problem. Santos and George went above and beyond my expectations. They placed down tarps everywhere and swept the area spotless afterwards. I would highly recommend Northwood to anyone looking for quality and peace of mind. Will definitely have to call Gary back when its time to go tankless! By the way the soap bottle is at my house. LEAFS RULE!

An exceptional & polished company with the talent and expertise. From the cheerful office/sales employees to the creative mechanical & service technicians.... they're easy to talk to, detailed & straight forward (no small writing to worry about). Northwood was there when I needed them. Thank you to everyone. TWO THUMBS UP!!!

Arrived on time, explained everything, checked it thoroughly, friendly (Richie), reasonable rates - I was totally satisfied. Woudl defintely recommend for service calls. Receptionist was also very friendly. Thank you

Didn't use their service (already committed to someone else by the time we managed to speak - that the problem with voice mail :( ), but spoke to Mike who seemed very knowledgeable and was very helpful, making lots of suggestions on what I should be asking about. Even without confirming that he was getting the business he still was very helpful.

I began hearing a new sound in the basement from my air conditioner last week. As owner of this house for 30 years, I have learned to be suspicious of new noises. They are seldom good news. I called Northwood Heating and Air Conditioning, explained the problem and that I was still getting cooling, but that I would appreciate a service call in the near future. (I didn't want to take time from the emergency calls for those people whose systems had broken down. As well, being in Scarborough, I was aware that a service call was more efficient for their technicians if they already had other calls in the area.) On Monday of the very next week, I got a call asking if I would be home on Tuesday afternoon. Now that is really quick service for what my needs were during a July heat wave. John, the technician I see most often at my home, spent an hour checking everything out, topped up the coolant in the system, assured himself that there was no leak, and explained the cause of the noise that I had heard. I felt reassured about the integrity of my air conditioner and the validity of the adage that "an ounce of prevention is worth a pound of cure." I am confident that I won't see a weakening or a breakdown of the system this summer. Thanks to Gary, Mike, and John for continuing excellent customer relations and product service over the years. You guys are the best.

My A/C wasn't working properly so after consulting HomeStars I decided to call Northwood to have a look. The technician Richie showed up early and answered all of my questions with patience and ease. Turns out I had a refrigerant leak and he topped it up and sealed the leak. Everything works great now. Excellent service rom this company from the time I called to when the job was done.

The two gentlemen from Northwood Heating and Air Conditioning went above and beyond in installing our air conditioner as well as a HEPA filtration system. They replaced the plenum, provided a new coil, moved the humidifier in the proper location (it was installed incorrectly), installed new lines, rewired everything, sealed all of the gaps with caulking, installed proper drainage and cleaned up after themselves. All in all, a very fine service provided by a very fine company. I would highly recommend them to anyone.

Brian, Gary and all of their staff were courteous and helpful. They spent a lot of time providing their expertise, suggestions and answering a significant number of questions throughout the process. This was a large project and Northwood exceeded our expectations on service and workmanship.

Northwood Heating and Air-Conditioning Co. is professional and reliable. I recently asked them to install a gas line for my new BBQ and it was done within 2 weeks of my request. The price was amazing and the service exceptional. They are true professionals!

We were very pleased with the service we received from the Landry brothers and their install team. Their advice during the pre-install visit to our home was helpful. In particular, they pointed out a safety issue from previous furnace and corrected it during the install. We would never have seen this and are grateful for it. During the installation, the workers were respectful of our home and took the time to explain what was needed. Thank-you for job well done!