Open Sesame reviews (197)

Steve and his crew arrived as scheduled. They replaced the broken cable promptly, tested everything and provided excellent advice for maintenance. They also never tried to push any products we didn't need. Very good!

Steve came out, completely replaced a busted garage door. The job ended up being way more than was expected but Steve and Phillip installed a great new door, stuck to the original estimate and were tidy and somehow cheerful. If all replacements, installations and services were like this, there would be no stress when things breakdown...

Our garage remotes had both stopped working and then one of our garage doors would not close. Steve and his partner arrived at our home just a few hours after we had called. They were extremely thorough and identified the problems, explained the issues to us, and then fixed them. Our experiences with this company are always great, and we find dealing with Steve to be a very pleasant experience.

I phoned Steve about installing a garage door opener at my father's home. Since he had an older single piece garage door I was not sure whether or not it could be done. Steve was extremely knowledgeable and could tell from my description and the age of the house what was needed. He and his partner Phil arrived on time and were very courteous and a pleasure to have do the job. I would not hesitate to recommend them to anyone.

I am extremely pleased with and impressed by the service provided by Steve and Phil. They were very knowledgeable, polite, reasonable, neat, and punctual. They took the extra time needed to replace the tension spring properly unlike the two other garage door contractors that I dealt with in the past. I would highly recommend Open Sesame to others and would gladly use them again if necessary.

I had Steve install a new jackshaft opener and raise the track on my door. The work was done perfectly and I was very impressed with Steve's professionalism and service. I would recommend his service highly. I only wish all trades people were like him!

The garage opener chain broke free. I called Steve, based on the reviews here on Homestars and he came when promised and fixed the problem for a very reasonable price. When it broke again two days later, Steve came within an hour of my calling him. Turned out to be a different cause from the first time. Steve then went over the opener carefully and found 2 other components that would have broken sooner or later. The builder who installed the opener had really botched the job. Steve didn't charge for the second visit.

Called them on the phone and they diagnosed my problem immediately and gave me 10 minutes on the phone on how to fix it. Very courteous, knowledgeable and helped me fix the problem which was with the auto-sensors and then gave me a heads up on how to stop it from happening again. Fantastic.

Professional and kind. I was given a quote and that was the exact price I paid when the job was done even though they had to a little adjustment to the opening and I decided on capping afterwards. They saw my bike and instead of two openers both the car visor, he gave one for my key chain so I could open it when I'm out on my bike. This is one of those situations that I wish I had more garage doors to do.

Excellent service--not often that a tradesman is actually a day early, is it? But that's exactly what happened, I had Open Sesame booked for a Friday morning appointment to fix a new garage door that had been poorly installed. They called me at 6pm the night before and told me they were not far from my neighbourhood, could they actually come over for a look? I was actually on my way out but they arrived just as I was leaving. I got home that night to find the door was working better than it ever had--instead of 3 people needed to lift it, I could raise the door with one finger--and a reasonable bill left behind. Definitely recommended!