Penfolds Roofing & Solar

Rating: 4.9 out of 5

Penfolds Roofing & Solar reviews (503)

  • Review from Customer of Penfolds Roofing & Solar
    Rating: 4 out of 5
    Review left on 21 Jan 2018

    Roofing repair

    Penfolds offered an extended warranty and I needed to use it this year. Their specialist, James, came through on a Sunday and has done a great job. It was great to know they can be counted on for warranty work.

    Answer from pro:

    Thank you for your kind words, we take great pride in our warranty packages and the peace of mind that comes along with them. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from Customer of Penfolds Roofing & Solar
    Rating: 5 out of 5
    Review left on 20 Dec 2017

    satisfied customer

    I went with Penfold after several years of researching for the right roofer, right price, and best quality. I was not disappointed, and you won't either. Intial contact with the customer representative, up until the final clean up professional and exceptional customer service.

    Answer from pro:

    Thank you for sharing your experience. We love to hear that our customers have done their research and that we met your expectations on the investment of your new roof. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Nov 2017

    Exceeded all expectations

    Based on quotes, Penfolds was the most expensive, however mid way through the project is was certainly apparent you get what you pay for. Quality, professionalism, promises kept, site was cleaned each and every night. No doubt we made the proper choice

    Answer from pro:

    Thank you for the kind words, Peter. We are pleased to hear Penfolds met your expectations in quality and professionalism to make for a job well done. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from Customer of Penfolds Roofing & Solar
    Rating: 5 out of 5
    Review left on 21 Nov 2017

    Roof Replacement

    We are happy to recommend Penfolds Roofing & Solar Company. They were very professional in completing our new roof, at the end of September, 2017, here on Mountain Village, in East Abbotsford. We had considered them, based on the good standing they have earned over the past eight decades, in the Vancouver and Fraser Valley areas, here in BC, Canada. Also, they have a comprehensive and transferable guarantee of their workmanship and product. Their Technical Advisor, Michael, was very helpful in putting the Project into gear. Their estimate was reasonable and accurate, and all was completed in a timely manner. Their crews, lead by their Commercial Field Supervisor, Adrian; and actively lead on site by Joey (for the Main Roof) and Joel (for the Flat Roof portion) were all very efficient and experienced in their work and rated highly in their work ethics. The majority of this work was completed inside of three days of "long-hours' and hard work by all. Clean-up was completed each evening prior to leaving the site. It was a fairly complex roof, with various slopes and dormers, greater than 3000 sq. ft., and encompassed a change-over from Cedar Shakes to Premier Tri-Laminated (Certainteed TL) Asphalt Shingles, plus their Penmax Flat Roof portion, over our Patio. To all other members on the crews (a further half-dozen, or so) we also would like to say "A Big Thank You", for your hard work and dedication. Some names of others were: Geof, Cedrick, Sean and our apologies are extended for not getting a group-photograph and the names of all of you, but you know who you are, so you too can likewise take a bow. Also, thanks to the Internal Office Staff for their valued contributions as well. All were worth to be well paid, to at least Union Rates, or more. And, as they say, out West, This was "Not Their First Rodeo". Cheers to all, from Jack and Bibi.

    Answer from pro:

    Thank you Jack and Bibi for sharing your kind words and your re-roofing experience. We are pleased to hear everyone came together from our Technical Advisor, Michael to our hard working crews to provide a job well done. Even with over 80 years experience in this "rodeo", hearing of customer's satisfaction with their new roof never gets old. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Nov 2017

    Job well-done

    My wife and I were delighted with the great job done by the Penfolds crew who replaced our old ragged shake roof with a very attractive Cedar Twin Premiere Tri-Laminated Roofing System. They replaced our old skylights as well and arranged for new gutters from Pro Image Gutters. The roofing crew was exceptionally pleasant, hard-working , and fun to have around. The gutters were icing on the cake. The job was completed to a high standard, and it is great not to worry anymore where the next leak would appear. Did I mention the great guarantee? Thank-you, Penfold's

    Answer from pro:

    Thank you Bernhard for your kind review. We are pleased to hear you are happy with your new roof, gutters and skylight, and had a wonderful experience in the process. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from josiane adsuar
    Rating: 5 out of 5
    Review left on 20 Nov 2017

    New Roof

    Replacement of asphalt shingles to ECO Slate Rubber Roof was done in one day. The busy month of Aug. 2017 must have counted for the 6 day delay to remove the dumpster and inspecting the job. However, the project inspector, Ron, was very good in answering my questions and resolving a smaller unrelated issue. I am very satisfied with the look of the new roof, the work crew and would not hesitate to recommend Penfolds.

    Answer from pro:

    Thank you for your review Josiane, and willingness to recommend Penfolds. We are pleased to hear Ron was able to answer all your questions and that you are satisfied with your new roof. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Nov 2017

    Shake Roof Replacement

    We needed to replace our cedar shake roof on our home. The cedar shake was in need of replacement. Sean showed us the rubber shake product along with the extensive warranty on the roofing and labor. The crew worked from eight AM to eight PM for five days. Our roof is large with a lot of different slopes. At the end of each day the yard was so clean you never knew there was a roof being replaced. I can't say enough about how skilled the crew was, and how happy we are with the product. Their have been no issues with the roof at all.

    Answer from pro:

    Thank you for your kind review. Our EcoRoof rubber shake is the perfect replacement when moving away from cedar. We take great pride in our crews and their dedication, and are pleased to hear of your great experience with the install and the product itself. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from Customer of Penfolds Roofing & Solar
    Rating: 4 out of 5
    Review left on 18 Nov 2017

    Flat roof

    Craftsmanship was very good. Did not communicate with subcontractors very well. (ie bin drop location). There cleanup at the end of the day was poor. We had to ask them after the first day to do so. Workers left cigarette butts in our lawn? Distgusting!

    Answer from pro:

    Thank you for sharing your experience with us. We are pleased to hear of our crew's good craftsmanship and apologize for the end of day clean up. We will be reviewing this matter internally and thank you for bringing it to our attention. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from Deron
    Rating: 5 out of 5
    Review left on 18 Nov 2017

    Replace new roof

    Great service!Job was super efficient within one day!and Roof is finished nicely!They could figure out customers‘ any concern with quick response,strongly Recommended Penfolds Roof!Hoping everyone will enjoy new roof... :)

    Answer from pro:

    Thank you for your sharing your experience with us Deron, we appreciate your willingness to recommend Penfolds to your friends and family. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018
  • Review from Customer of Penfolds Roofing & Solar
    Rating: 5 out of 5
    Review left on 17 Nov 2017

    roof replacement

    I am very happy with our penfolds low slope metal roofing. Their service was professional and accommodating. While their quote wasn't the lowest, Shaun presented the quote professionally with all our options. From the start of the project to the end, he was very helpful with any questions. The workmen were also very polite and helpful with any questions. The project went really well, was very clean, and we were very pleased with the roof. I would not hesitate to refer this company for anyone's roofing needs. Thanks shaun.

    Answer from pro:

    Thank you for sharing your review with us. We are pleased to hear of your wonderful experience with the service and quality of your re-roofing project, and willingness to refer Penfolds. Shaun Mayhew Sales and Marketing Manager 604-254-4663

    Reply created 5 Mar 2018