Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Aug 2016

    New faucet & clogged drain

    I am very happy with the high level of service that I received from Priority Plumbing today. They arrived within 2 hours and the price was reasonable. Their plumber Greg was a really nice guy to deal with and extremely knowledgeable in his trade. He did a terrific job and cleaned up real nice too. Usually I'm quite concerned about having workers in my house but Greg made me feel like I was in good hands every step of the way. It looks like I found my plumber for life.

    Answer from pro:

    Thank you so much for this wonderful feedback! We work hard to ensure the quality of our service and it is extremely gratifying to know that our customers take notice!

    Reply created 8 Aug 2016
  • Review from Michael Guerin
    Rating: 5 out of 5
    Review left on 28 Jul 2016

    Replace old toilet, fix leaking shower head

    We have been a customer of Priority Plumbing for a few years now, and brought them back to a) look at and fix a leaking showerhead, b) look at and fix a slow filling toilet, and c) look at another toilet that was giving us some problems. Greg arrived and review all three - gave great ideas and recommendations. We decided to replace the one toilet (it was a big box one) with a new Toto, and just leave the other one. The showerhead needed a replacement part, and Greg worked with the supplier to arrange to get the part. Greg was AWESOME the whole way through - professional, courteous, timely and full of ideas. He went above our expectations. The price was not cheap, but the quality of the service and the end results were well worth it.

    Answer from pro:

    Thank you so much for your kind words. We appreciate that you continue to trust Priority Plumbing and Drains to help you with your plumbing needs!

    Reply created 1 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Jul 2016

    Crazy clogged condo drain fixed

    I live in a condo and faced a clog in one of my bathrooms. The toilet, shower, and sink drains were flooding. I had a few friends snake and wet vac the drains to no avail. I called Priority Plumbing and they sent their plumber, Kyle, to resolve the issue. Kyle is young, friendly, informative, and a true professional. It took several snakes using the power snake to finally bust open the clog. Kyle helped to fix another smaller blockage in the sink, and water leak in the shower head. This was done on a very hot day in downtown Toronto where parking is lacking. Poor Kyle had to bring all his stuff from several blocks over. I appreciated the job well done, Kyle's sincerity, and the goodwill he left with me and as such won me over as a customer for life.

    Answer from pro:

    Thanks for the wonderful review, Shaun! It always makes us happy to hear that we are serving the community and doing a good job. Thank you!

    Reply created 12 Jul 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jul 2016

    Repair dish washer water connection

    Superb phone person, cheerful, happy to help. Knowledgeable and asked key needed questions promptly & effectively. KNEW her stuff and what Priority Plumbing could / could not do. She was an excellent "window" into the company. Promptly arranged for a plumber to come within the hour to fit my timetable. Plumber clean, polite, knowledgeable, "I can fix that" - and he did. NO wasted time, very neat job, cleaned up completely. I was MORE than satisfied, and would recommend Priority without reservation.

    Answer from pro:

    Thank you so much for your feedback! There is nothing more gratifying then knowing that we have provided excellent service to our customers!

    Reply created 9 Jul 2016
  • Review from Peggy
    Rating: 5 out of 5
    Review left on 1 Jul 2016

    Fix pipes and install faucets

    Excellent service! I called and Kyle came out immediately. Kyle was very professional and knowledgeable. Very proactive, he noticed a few plumbing issues that may have caused us problems. I highly recommend Priority Plumbing and Kyle for your plumbing needs.

    Answer from pro:

    Thank you so much for your kind words! We will pass along your review to your service technician, Kyle!

    Reply created 9 Jul 2016
  • Review from Phil Di Poce
    Rating: 5 out of 5
    Review left on 29 Jun 2016

    Toilet install, valves and a new kitchen faucet

    service Excellence at it's finest !!! The entire staff at Priority Plumbing are terrific to deal with. I've been using them for years and they've never disappointed me. The service is always fast, the plumbers are always clean and respectful. The prices are fair and the quality of work is always top notch. I highly recommend them without hesitation.

    Answer from pro:

    Thank you so much for your great review, Phil! We are so pleased to hear that you had a great experience with our service!

    Reply created 2 Jul 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 Jun 2016

    Diagnose water leak and update shut off valves

    My experience at Priority Plumbing and Drains was good. I think it is likely that I would use them again in the event that I have problems with my plumbing.

    Answer from pro:

    Deborah, we are pleased that we were able to help you with your issue. Please sign up for our newsletter to stay up to date with our industry news!

    Reply created 2 Jul 2016
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 12 Jun 2016

    Main Drain replacement

    ***Update*** I have unfortunately had to reduce my rating as it has been a week and a half since the plumbing was finished and inspected and there is still a hole in my basement, rubbish in my driveway and even with a promise to come and complete the work it's still not done. Really disappointing considering they were paid over two weeks ago. It's a shame their sub-contractors are decreasing their rating as the core team at Priority Plumbing are amazing ***Original post*** I woke Sunday last week to find my basement flooded with what I thought was water. It turned out that my main drain had been blocked for a long time and everything had been backing up into a basement bathroom without my knowledge for months. Brandon came out on a Sunday morning and explained everything to me very clearly. He didn't pressure me into replacing the entire main drain, I made this suggestion and the pricing was very reasonable. The work was horribly messy, the team did a fantastic job and had everything completed within three days. The only area I would change if I had to do this over would be to remove all of my clothing and items from the basement before the work starts. They cover everything with plastic but even so, I'm having to dry clean my entire wardrobe due to the dust on them. I really cannot thank Brandon and his team for making what I thought was going to be a major drama into a fast and easy solution for me.

    Answer from pro:

    Hi Cris, we are sorry that you reduced your rating from a 10 to a 7. We really worked hard to get your sewer line working again on a Sunday. It was a very large and dirty job and we got it done extremely quick and clean for you. I'm not sure if you went out of town but by the time you wrote this we had already cleaned up the site. There must have been some form of communication breakdown and we have attempted to contact you several times regarding this matter. Thank you for choosing us and we look forward to being of service to you in the future. Sincerely, The Priority Team.

    Reply created 10 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Jun 2016

    Kitchen faucet replacement and bathrooms caulking replacement

    Adam was very professional answering questions regarding the replacement of the old faucet that was leaking. He was very courteous and friendly and I am sure he has done a great long lasting job. The only complain I have is the price but I guess that is part of Toronto's "perks".

    Answer from pro:

    Mirela, Thank you for the review! We are pleased to hear that you were fond of our service. We will be sure to pass along the kind words to Adam!

    Reply created 2 Jul 2016
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 2 Jun 2016

    Bath/Shower faucet

    Greg T was prompt, courteous and knowledgeable. He presented a range of options and scenarios making all elements clear...cost, timing, esthetic and performance. Greg did a wonderful job ...efficient, organized and left not even footprints behind!

    Answer from pro:

    We are very happy to hear that you enjoyed our through service experience! Thank you for choosing Priority Plumbing for your home needs.

    Reply created 2 Jul 2016
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