Priority Plumbing

Rating: 4.7 out of 5

Priority Plumbing reviews (805)

  • Review from Marina Tran-Vu
    Rating: 5 out of 5
    Review left on 16 May 2016

    Great service!

    Mathew was extremely friendly, knowledgeable and quick with his servicing! Helped me diagnose the problem, fix some other issues around the house and then came back to install the new tap. Would 100% recommend to a friend!

    Answer from pro:

    We are so grateful to hear you would recommend us to someone who is in need of plumbing services. We appreciate your business!

    Reply created 1 Jun 2016
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 4 May 2016

    Replacement of Bathroom faucets/Solved leaking problem

    Allison took my call. She was very professional: thorough and courteous in providing me the information I needed. She was prompt in arranging the appointment and I got confirmation within minutes of my one call indicating the precise time the plumber would arrive and giving me all the details. Adam arrived just as Allison indicated, actually a few minutes ahead of time. He too was very professional: assessed the problem, provided on-the-spot quote, did the installation (truck stocked with the required parts), tested it and left with everything working perfectly. He was knowledgeable, skilled and his work (and the house) was completely clean– everything spotless when he left. Excellent job by both.

    Answer from pro:

    Thank you so much for the wonderful review! We hope that you will refer us to other friends and family that you may know who are in need of plumbing service!

    Reply created 7 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2016

    Repair Bathroom Faucet

    We had a leaky bathroom faucet we couldn't repair ourselves because the pieces had fused together. Brandon arrived on time. He was friendly and professional. He took the time to explain the problem and how he was going to fix it. He also explained how to dismantle the tap in the future. Alison took my call in the office. She too was friendly and professional. I was pleased with the same day service.

    Answer from pro:

    Thank you so much for choosing Priority Plumbing! Follow us on our social media to stay up to date with our industry news!

    Reply created 2 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2016

    Best Service Ever. Highly recommended!

    Technically this is my first ever plumbing experience and boy did it beat my expectation! Brandon was phenomenal. He was professional yet very personable. A straight up nice guy and very knowledgable. I was having issues with my toilet and he was quick to find the root of the problem. He gave me a few options in terms of pricing but was not pushy at all. Upon agreeing on the price, he concentrated on fixing my toilet and triple checked his work. You could tell he enjoyed what he did and got joy out of helping the client. A+++ on all factors. I will call Brandon for any future issues and will recommend him and Priority Plumbing & Drains to my friends and family.

    Answer from pro:

    Cindy, we really appreciate your feedback! We are so glad that you noticed all the measures our technicians take to ensure that you are satisfied, such as triple checking their work as you mentioned. Thank you so much for choosing Priority Plumbing and Drains!

    Reply created 3 May 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2016

    floor drain backing up

    firstly, all the reviews of Brandon are true - he is a great guy to deal with. now the review; We called priority plumbing on a Wednesday and Brandon came by to take a look . We had a basement floor drain that was backing up when we did our laundry . Brandon was a nice guy, walked us through the problem and brought to our attention that we had more than a backed up floor drain issue. Our house is your typical 1920"s Toronto home that still had all the clay pipe under the basement slab - the pipe had cracked in places and roots from the 100 year old tree on our front lawn had got in. Brandon was very knowledgeable, explained the situation and gave us pricing options for the extent of work. We went with the full job of replacing the service from city connection to our main back stack in the house and also included the install of a back water valve . The workers showed up the next morning , 4 guys showed up and worked 12 hours on Thursday , 11 hours on Friday and 4 hours on Saturday . The job was completed seamlessly , the crew kept me informed of what they found and what they were going to do. Inspection was Monday morning , passed and the remainder of the work was completed that afternoon . We were very happy with the work, did a great job cleaning up - would definitely call them for any future plumbing work. Thanks again Brandon and the crew.

    Answer from pro:

    John, we sincerely appreciate your kind words. Thank you so much for choosing Priority Plumbing and Drains, we hope that you will keep us in mind for future services if the need were to arise!

    Reply created 30 Apr 2016
  • Review from Customer of Priority Plumbing
    Rating: 5 out of 5
    Review left on 25 Apr 2016

    Emergency Repair of sanitary drain

    Priority Plumbing's representative Adam displayed the utmost professionalism in determining and resolving a challenging sanitary ejector pump problem on short notice and on a Saturday! Courteous, communicative and highly recommended.

    Answer from pro:

    Thank you so much for your feedback! We hope you will keep us in mind when in need of plumbing services in the future!

    Reply created 26 Apr 2016
  • Review from Floyd Leach
    Rating: 5 out of 5
    Review left on 22 Apr 2016

    Burst pipe repair

    Brandon came to repair a burst pipe in our garage. He was upfront and honest when discussing what our options were to remedy the issue. We chose a more complex, but risk-proof option and Brandon didn't back down from the challenge. Brandon's motivation and work ethic is superb. He enjoys the challenge of finding the root of the problem and devising the best solution. We're thrilled with the work he has done for us.

    Answer from pro:

    Thank you so much for your feedback, Floyd. We really appreciate your comments. Please refer us to anyone you may know who is in need of plumbing services!

    Reply created 23 Apr 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Apr 2016

    Plumbing- Main stack replaced

    This sevice was exemplary! Matthew was professional, prompt and very considerate. His work space was always cleaned up well whenever he left, even if it was to pick up supplies or go for lunch. His work was completed quickly and to the estimated time given to us, plus his communication regarding what was being done was clearly understood. Our system works beautifully with very little disruption of use of the washroom during the repair which was important to us, as we only have one bathroom.

    Answer from pro:

    Connie, Thank you for taking the time to leave us feedback! We appreciate your kind words and we are grateful for your business!

    Reply created 23 Apr 2016
  • Review from Kat Devine
    Rating: 5 out of 5
    Review left on 16 Apr 2016

    kyle B - priority plumbibg - fixed cracked p trap

    If anyone is ever looking for a plumber to come quickly.. this is the company to call. In particular Kyle B was fantastic. He is so knowledgeable, polite, efficient and generally a very nice person. The problem was fixed within a couple of hours of calling.. and he had the parts in his truck! A great experience - will definitely call again if I need to... though hope I don't need to!  

    Answer from pro:

    Thank you for your feedback! We will pass the review along to your service technician, Kyle!

    Reply created 23 Apr 2016
  • Review from R. Morris
    Rating: 0 out of 5
    Review left on 15 Apr 2016

    Basement Drain

    Priority Plumbing are now my go-to plumbing company after experiencing a service call from Greg. He was interested in solving the problem and was understanding of the circumstances and went above and beyond what I was expecting. The problem was solved and if I ever need to do this kind of work again, will choose Priority as my first if not only choice. Followup: In Sept.'22, I called again for the same issue, except this time as soon as the tech./plumber arrived I was told first that an advertised rate for a drain cleaning didn't apply, after discussing it in detail to establish it would, along with a discount from a gift card. Instead, he mentioned 2 options, snaking and camera inspection that would cost about $500 or power washing that would be a minimum of $1,500. I felt greatly offended by what I perceive as gouging and contempt and won't ever do business with this co. ever again. Advice: Shop around, prices and services vary extremely widely.

    Answer from pro:

    We value your feedback! We look forward to working with you in the future!

    Reply created 23 Apr 2016
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