Priority Plumbing reviews (805)

Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

Unfortunately if you wanted our Plumber to stand in your home and do nothing at all, the price would be the same. We can not charge one price for what you consider sklled and another for what you don't consider skilled. We just got off the phone and I am surprised that you would write a negative review, when the nature of my call was to see how you were doing with your situation. You told me that you took a hammer and broke a hole, and you are lucky that the tile came off without causing damage to the rest of the tiles. Our Plumber would use a grinder which requires us to clear out the room and seal off the door to prevent the dust from escaping the bathroom. The we clean up the work area as clean or cleaner than we found it. You also told me on the phone that you are not sure if you could fix the wall the way you broke it. I think that it is also important to stress that we came out the same day when you needed service that day, we wore shoe covers, we respected you and your home, the plumber was very knowedgable and able to solve the most complex of issues without any stress or inconvenience to the home owner, arrived in a fully stocked vehicle and yes, is criminally backround checked and drug tested. Did you hear about the service technician who recently robbed a home in Oakville? I'm not saying that all plumbers are criminals, but let's face it, you are letting a stranger into your home. I highly doubt that you will find a Plumber that meets all of these criteria for the same price. We have just won our 2nd Award for "Best Plumbing Company" you can look for us in this weeks edition of the Villager which serves your area.

Hello highway 52 in Toronto, Our Service Partner Plan is one of the biggest reasons Torontonians choose to do business with Priority Plumbing. It offers a discount on services, front of the line priveledges, same day service and free annual plumbing maintenance to prevent emergencies from occuring in the first place. I am sorry you don't value having criminally backround checked, drug tested, Licensed and Insured technicians in your home, but for our thousands and thousands of very satisfied customers, they do. If you notice a trend of all of the bad reviews on homestars, you will see that it is always about price and never about quality of work or service. Perhaps you can find a cheaper price, but be careful that you don't end up on Holmes on Holmes with another disaster story. I believe that you get what you pay for. When dealing with water and plumbing in your home, you don't want to trust it to just anybody. We charge what we charge to keep the Best Plumbers employed for us and to efficiently offer the fastest most reliable service in Toronto. Since we always offer the price before we start, I don't see why you feel victimized. Some people like to eat at McDonalds and Some prefer quality. You decide.

Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

Thank you! Priority Plumbing https://priorityplumbing.ca 416-762-8662

Dear Adam, Thank you for taking the time to tell others of your experience with our company. I use the word experience, because that is what we strive for. The ultimate service experience. It is really nice to hear that all of the team meetings and countless hours spent training in our offices and at seminars to improve our level of service is producing the desired result of 100% customer satisfaction. We believe that we are in the "service" business and that our customers expect "service excellence". Thank you very much, we appreciate your business sir.

Thank you for your confidence in us Melissa, It was our pleasure to serve you and will always be here, regardless of the time of day or day of the week, should you ever need us in the future. Sincerely, Austin Tsakopoulos

Hi David, I know that since you have read this review we have spoken on the phone and come to some sort of an agreement that not all company's offer the same service with regards to warranty's, craftsmanship, reliability, and trustworthiness. In our conversation you would not tell me who you hired to do the work, so I can not comment on whether or not they offer a true 24 hour service, if you got lucky to find someone that evening, whether you will be able to reach them again in the future if there is a problem with the work, If they will answer the phone or you will have to leave a message which means you will have to call someone else anyways, how long it will take them to respond to a warranty call should they answer the phone, whether they are criminally back round checked and drug tested so you know you can trust your family to allow a stranger in the home while you are at work. For a waterpipe to have leaked, it wasn't installed properly in the first place plain and simple. I'm not sure if you had hired the original plumber or purchased your home after the fact. That is really irrelavent, I am simply stating a fact about proper installation. Our technician who's name is Steven, quoted you to replace a larger section of pipe other than the part that was just leaking now, because it was in poor condition and could leak again in the near future causing repeated damage to your wall and further inconvenience to you. The quote was not for $800, it was in the $500 range and again, was for a bigger section of pipe. The $159 was for an emergency service call which we only charge after 5PM and you were explained this over the phone prior to us dispatching our technician. Other "reputable" companies charge $200 and up for emergency service calls. We do not charge tax we collect it. So when you total the repair for more than just a leak, the emergency call out and the tax, it comes to somewhere in the $750 range which you rounded up to $800 in your report. If you called us during regular business hours, it would have been around $500 for more than a spot repair. Steven told me that you had tried to negotiate the price with him to do it for $350, which I can only assume you did the same with who ever you called after the fact. We do not negotiate with our customers on our price because it is not ethical that one person pays one price and another person pays less just because they live in a certain area or are a good negotiator. We also agreed that if your situation was a complicated one, maybe the plumber who did the job cheaper would not have been equipped to solve it and that providing superior service is providing superior value and worthy of a littlebit more.

We are sorry that you do not see the value of having a licensed, insured, competent, drug free, criminal record free, fuly trained, quality and accountable individual in your home, especially when you are 1400 miles away. I know that I would be quite concerned about letting just any stranger in my home with my family. Some people would consider having their problem fixed in 90 minutes or less to be excellent service. However, I am not surprised by your surprise about the price. I too am amazed at the costs involved in running a fully licensed and proffessional service company. We have to pay for things like: Licensing, Insurance, Office equipment, Telephone, Fax, Benefits, Truck Maintenance, Test Equipment, Gasoline, Truck Inventory, Training, Utilities, Office Leasing, Quality Control, Service Management, Administration, Postage, Technician Salaries, Office Help, Tools, Taxes, Workers Compensation, Office Supplies, Office Equipment and Computerization. Now come’s profit. A 10% net profit on the selling price, although seldom realized would be ideal. So if we were efficient enough to earn 10% on a $200 repair, we would earn 20 taxable dollars. I’m sure you’ll agree that this is not excessive for providing top quality services on your premises. We try every thing in our power to keep our costs low, to keep our prices as low as possible to prevent this type of customer dis satisfaction. This is why we never ever start any job without you knowing exactly what it will cost first and you have to authorize it. Our up front pricing manual ensures that we are not just looking at you, trying to figure out how much money you have or that you need to be a good negotiator to get a fair price. Everybody pays the same. And as far as keeping a list of emergency contractors more reasonable than us, I don't believe that there is another company out there charging less than us who would even answer the phone at night, and if they did they surely wouldn't have the accountability or quality of service that you recieved by us. I think it is a bit infair to slander us when you knew the price before we started. We can't control when you call or where you are when you need us. We do not charge more for our services no matter what time you call. Again I'm not sure of the type of service you are used to, expect or have required in the past, but I believe that it is unfair to complain when we did everything possible to be as transparent as possible before we started the work. I can't do anything about the costs of running a business in downtown toronto, all I can control is the quality of service we provide. I don't think you can complian about that. This is what has won us the Top Choice award for Best Plumbing Company in Toronto 3 years in a row.